HOME DEPOT INC
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I have an "L" shaped living room and dining room. I was replacing the carpeting in the two rooms that are connected. I had all the old carpeting removed. I purchased the a carpet and it took two weeks before the carpet was delivered to the store. I asked the salesman at Home Depot about furniture moving. The salesman (Kirk) stated that I would have to pay an additional $150.00 if I had any furniture that had to be moved. I didn't have a problem paying for them to move a few piece of large furniture. I am a widow and live alone. I had emptied EVERYTHING out of my desk (which is a three piece "L" shaped design), my entertainment center (which is three separate pieces) and my curio cabinet. The only other furniture in the 492 sq ft area was a sofa, daybed frame, a two drawer file cabinet, and a three drawer side table. The two installers came in and the first thing stated to me was "why is there furniture in here? we can't install carpet with furniture. There is no way to stretch it". I explained I had paid for them to move the furniture and that they could move it all in one room while they install carpet in the other room. The one installer complained he didn't like moving furniture because of his back and that he wasn't going to touch my sectional desk. This desk was moved a week earlier by Andy's remodeling crew (a contractor I hired to handle the storm damage) with no complaints. The installer wanted to reschedule for another day when it wasn't raining and they could move all my furniture in the front yard.
I unscrewed the four bolts and MOVED the three pieces by myself while they watched. The main guy spent the next 25 minutes on the phone complaining to his boss (I assumed). Finally he said they would lay the carpet if I would "sign off" that eventually the carpet might wrinkle because BOTH rooms weren't totally empty. I didn't understand the problem because it was two separate pieces of carpet seamed where the rooms joined.
I gave in because a tornado had touched down two months earlier, destroyed my car and 7 trees were uprooted and one landed on my roof. After living in a mess for two months with people in and out of my house, I just wanted my life back to normal. BIG MISTAKE. It took about 2½ hours for them to complete the carpet installation. I wasn't feeling well at the time and then I had two family emergency's to deal with and didn't get to fully inspect the entire carpet installation. Immediately after they left I noticed they had not done transition strips on the hardwood floor and tile that lay next to the carpet. I specifically showed them the area's and told them what I expected before they started. They also cut the carpet crooked and left a triangle shaped hole in one of the corners. It was ten days later when I began to see what a terrible job that they had really done. The carpet didn't look right next to the base molding trim. Instead of installing the carpet UNDER the trim they came just up to it, leaving a gap and a RAW carpet edge showing. I literally could easily pick up the carpet by just grabbing a couple of strands of carpet. When I vacuumed the carpet moved and slightly lifted up, and forget using the vacuum edge tool because all that did was pull off carpet loops.
I caught my toe on the carpet next to the hardwood (the area is a heavy traffic area) and the edge of the carpet lifted up and one of my toes ended up on the carpet tack strip underneath. I called Home Depot and talked to Keith and was told he would see how to resolve the problem. A couple days later I received a call from a clerk at Anderson Installation (the company Home Depot hired to install the carpet) stating they would have two men come out to correct the problem in four days.
They installers came but were not prepared to fix the problems. WHY? I don't understand why they came to my house without the proper tools or shims to fix the problem areas. They left without doing anything.
The installers were awful on this job. I called and voiced my concerns for the third time. It took another house call before they finally got the job done. Anderson installers did NOT listen to my requests and should of had this job done after two separate visits. I love the carpet but would not buy it at Home depot again if they continue to use this installation company.
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