EVERETT CARPET COMPANY

Excellent experience. Received guidance when choosing the floor in the store on the scale of the pattern for the area involved. Installer reviewed the area with me to ensure we agreed where the seams would go, adjusting to extend the new floor slightly to cover frayed carpet in the adjacent area. Removed the quarter-round from the baseboard and removed the old floor. Cleaned the area thoroughly. Created a template so that the pattern on the new floor would be square with the walls. Took the template back to the shop to be cut. Returned the next morning with the new floor. Once installed, the quarter-round was reinstalled, and the transition strip from floor to adjacent carpet replaced. It looks great.

I went to Everett Carpeting because they are local and had a good reputation. When we ordered the hardwood, we had about a 2 month wait for installation. The cost of hardwood was a lot higher than compeitiors. They came a day early than planned and when we asked how long would this take; Gary, our salesman said about 3 or 4 days. Well, some days one guy came other days two men and on a another day I didn't see anyone. I was gone but came home at 2 pm and no one was there. It took about 10 days. The installation went a lot better than anticipated. Gary, salesman, put a premium on taking out the old hardwood but when the actual tear out happened it went very well. When I questioned the extra money, Gary said we had a difficult installation. In the end the floor looks Great!!! Thanks to Adam, the installer.
On the last day, a worker came in to put grout around the base of my fireplace where the hardwood butts up. He had two colors: vanilla and dark chocolate. Neither color matched. He put the vanilla color down and I asked him to remove it because it looked bad. I asked if he could get a matching color and he said "That's all they had". I was floored; for a $15K job you couldn't go to Home Depot and get a matching color. (My husband went to Home Depot, found the color and did the work).
After the workers left, I noticed a big gouge about the size of a silver dollar in my doorway from kitchen to livingroom and another hole punched into wall where they removed moulding. I calledl Gary and told him about the holes and he never said a word. It was estimated it would take $100 to fill, sand and paint two holes. I deducted the $100 from my bill and sent in a check. Gary called and wanted his $100. Ok I said. Will never do business with you again. Went to AT Frank and ordered my area rugs.
I was disappointed in the service. I am looking at the big picture and felt that Everett could care less after they have your money.

UPDATE: September 4, 2013
Tom Everett called and offered an apology for the way this situation was handled. He found out about it only after Angies List contacted the Company. I felt he was very sincere and offered $200 for the damage. I told him to send it to a local nonprofit in my name. It wasn't about the money!!!

excellant, i would use them again.

I was expecting a delay because they had to order the carpet. They ended up being ahead of schedule.

Gary was our sales person at Everett Carpet; he was extremely personable and very knowledgable of their products and offered a wide selection based on our requirements. He came to our home and took detailed measurements and ordered the carpeting accordingly. We were in the process of moving into a new home and were doing some remodeling and he was able to schedule installation around our other home projects. We had to re-schedule installation a couple of times due to delays in other areas and he was always very accommodating. Everett employs their own installers instead of sub-contracting this service, which was an important selling point for us. All of Everett's employees have been with the company for years, which speaks volumes of their expertise and experience. Installation of the carpeting took two days to complete the entire house and the end result is absolutely beautiful - we couldn't be happier with the product, the installation, and the service . . . . .all top-notch. We are now deciding on what flooring to put in our kitchen, entry way, and laundry room and will be going through Everett once again. They have a large selection of "hard" flooring and we know we'll find the perfect floor to compliment our carpeting.

Purchase and installation went very well. They had a professional crew who took care to keep my home clean and completed the work correctly and quickly.
This is the third time we have used Everett Carpet (twice for carpet and once for a vinyl floor) and we are extremely happy with the work they have done. In fact, we are consulting with them right now to try to find a carpet design for our master bedroom.

I would highly recommend them. We've worked with other places, but we've always had good service with Everett's. They are not the cheapest place but the value and service you receive makes up for it.