AKINS PIANOCRAFT

This provider promised to fix my piano and abandoned the job without finishing it to my satisfaction. I had to weave rubber bands in between 2 octaves of strings to tolerate the breaking glass sound he caused from not properly finishing the job. It was a nightmare and he talks a strong pitch but in the end he doesn't know how to finish the job. He oversells services that are possibly not needed. He seems to want to make as much money as possible from the customer. In the end it is not the customer's opinion that matters to him. He becomes dismissive when the customer complains about problems that exist that need to be fixed. It seems that in the end only his opinion is important to him. I had to hire another technician to finish the job at an additional cost to me of almost $3,000.00. He did not respond to my request to finish the job when I continually complained that the work was not done to my satisfaction. He also never responded to my request that he reimburse me for what I had to pay the additional tech. I had to hire to fix and finish the piano. I gave him the opportunity to do so but he didn't contact me or send a check. Additionally, he never protected the case of my piano and severely damaged the case. There are countless chips in the black lacquer finish. It was a nightmare. He is a registered craftsman, but doesn't work in a craftsman like way. I have lodged a complaint with the Piano Technicians Guild. The sad thing is that he is so well respected! The person who referred him to me is disgusted with him, as am I. It appears that my only recourse is to take him to court. I gave him the opportunity to reimburse me out of court, but he didn't. I also have to get an estimate from a professional furniture restorer so I can have the damage fixed. I am including a photo of just the area he damaged when he installed a humidity control system.