Flood Professionals Inc

I had a section of wet carpet in my basement from a foundation leak after heavy rain.  Flood Fighters returned my call within 10 minutes and came out promptly.  They checked the floor and walls for moisture, removed paneling, rolled back the carpet, and removed and disposed of the wet section of pad.  Fans and a dehumidifier were set up and left for a couple days, and the area was again checked for moisture.  I chose not to have them replace the pad and paneling, though that was an option.  I was satisfied with what they did, and with their professionalism, and with their respect of my sense of urgency.

To save us money there were several items in the kitchen that were not damaged that we planned on reusing, such as the appliances, the kitchen sink and faucet (which the Flood Professionals were aware of). When the day came to start the demolition they sent a crew to our house to remove our appliances and start ripping down the wall cabinets and ceiling. We noticed when we arrived home from work that night our kitchen sink and faucet were not protected and were damaged by falling plaster and lath. They also damaged our microwave hood. It looked as if they literally tore it off the wall because it had pry bar marks on the back of it. The front was so warped that the door would not shut correctly. So we immediately called the job supervisor to tell him about the damage.  He told us that he would stop by the next day and take a look at it.  He never did stop by to look at our microwave even after calling him several times. So even though we reported the problem to him right away they refused to take care of it in end. We contacted the owner of the company and she still refused to take any responsibility for the damage. We also contacted the Better Business Bureau and she still wouldn?t resolve the situation. I am very disappointed that they charged our insurance company a large amount of money and they wouldn?t even offer us anything to fix an issue they had caused.

There were several other issues we had with them. It bothered me that they were using my broom and vacuum to clean up after themselves. They are the professional cleaners and they should have their own tools and not have to use ours. Also even after asking them several times to use  protective coverings on our floors in the rest of the house they didn?t so we had to call carpet cleaners to come in when they were done to clean up their mess.

Flood pro overcharged us for many items, like dumster charges. Once we brought this up, they fixed it quietly, but if we wouldn't have brought it up, they would have over charged us. They charged us for 1052 square feet of temporary tarp hanging the day of the fire, when they actually hung 100 square feet of tarp. They also claim they did some board up the day of the fire, but we were there when the fire department did the board up after the fire was put out. Flood pro left off the carpet and soda blasting from our rebuild bid, potentialy lowering the amount we could spend on a buying a different house. Flood pro tried to charge us for two trucks to pack our contents out of our house, when it only took one truck to pack the contents out. I'm not sure if anyone else has been overcharged by flood pro, but it is possible. It is also possible that my wife and I snapped out of the shock of the fire before other people that have had fires did. Mabey some other of flood pro's customer's have been in the shock from the fire, and just blindly signed the checks and bills that flood pro sent there way. If that is true, that is a terrible way to make a living, by preying on people, trying to sneak overcharges by in the bills. All I can say is if this sight is for learning from someone else's experiences, I would shop around for a different company before I would hire flood pro.