Vestal Builders

unknown

Matt Vestal was polite and seemed competent and knowledgable. Two visits were needed to reach an agreement. The references provided checked out; however, I did not check either the Better Business Bureau or the State of Michigan. There was no firm start date on our contract (a big mistake). The verbal start date was missed by three weeks with an excuse that countertops would not be ready. In retrospect , nearly the entire job could have been done without the countertops. When the job did start, I learned that Vestal had subcontracted the job out.
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Here are the things that I missed.
The Better Business Bureau had two dozens complaints on Vestal.
The State of Michigan had two open formal investigations.

Nobody even thinks of termination of a contract. The termination clause in the Vestal contract is 33% of the total value of the project. THATS NOT 33% OF YOUR DEPOSIT. ITS 2/3 OF YOUR DEPOSIT. My 1/3 of the deposit was promptly refunded. Prior to our termination, Matt Vestal did cooperate in connecting me with his cabinet supplier in Chicago. I drove to Chicago and picked up my own cabinets. Luckily, I had a minivan that I could drive the 100 plus miles. When I informed the subcontractor, he informed me that would no longer work for Vestal. Matt Vestal was ready, willing and able to complete the job however it was now December with my children coming for Christmas and no kitchen. I formally terminated our agreement.

Luckily the foundation work done by Vestal's subcontractor was first rate. Luckily I had sufficient money, credit and friends to finish the job on December 22 with work still going on as I drove to OHare to pick up my children. The kitchen was done by Christmas.

horrible. dont use them ever.

unknown

What should have taken 5 days ended up taking 5 1/2 months.  They had ordered the wrong cabinets.  They ordered a counter that should have had a sink in it and it did not.  I went 2 1/2 months without a kitchen sink.  They would not return my phone calls.  We did correspond through emails.  They made me take care of the trash pick up when they said they were going to.  They hired an installer and he was fantastic.  He knew what he was doing, but they never gave him the plans.  He had to work blind as far as figuring out what went where.  He was absolutely frustrated as well.  They delayed his payment by about a month after he had completed the work. I would not hire them or recommend them to anyone.  They are in Paw Paw and they just took total advantage of us both, the installer and myself.  They have 18 complaints against them on the Better Business Bureau and a grade F.  I didn't know about Angie's List when this project began in March/April.  They were totally unethical and irresponsible as far as cooperating.  I was constantly told that the builder was in a meeting.  They should not have their license to build.  They specialize in roofing and siding.  They were going to do that work for me as well and I said, 'absolutely not.'  They have a complaint with the Michigan Department of Attorney General for a roofing project they had messed up for someone else.

My spouse and i originally met with Vestal Builders last year at the Home Show. At that time, we were only in the planning stages and gathering ideas. When we were ready to move forward with the projects, we called the salesmen Justin and went over our ideas and budget. Justin was very knowledgeable and whatever questions he could not answer, he  made sure to get right back with us with the answers. The prices were a bit higher than other companies we had spoken to, but the fact that we were able to set up progress payments for the different products (roofing, siding, windows) helped us budget. The installers were fantastic. The roofers and siders all made sure to take the time to cover our flowers and made sure not to leave a nail in the yard. The window guys were very quick and did a great job too. Cleanup was done very well. All in all the job only took about two weeks, much quicker than we expected. We have been recommending Vestal Builders to every one we know. We hope to be in able to have our kitchen updated this winter and they will for sure have that business.

We had severe hail damage during the April of 2010 storm and hired Vestal Builders because the salesman was absolutely wonderful, we were sold! After about a month, the salesman left the company, remodeling began and it was all down hill from there. The 'wrong material' was being used per contract since day One; way too many to list. Every window that they installed is leaking severely, slight wind gusts have taken down pieces of their handy construction work in two places [so far]. They have had to come out multiple times to correct simple things like lining the siding up correctly and they are quick to point the finger at someone else for their mistakes... over and over and over again. I have never met a more untrustworthy, incapable, unprofessional, dishonest, unreliable group in my life. Please do EXTENSIVE research before you hire Vestal Builders and look into bogus reviews. My heart goes out to all the many victims (suppliers, builders, home owners, etc.) who have been scammed by this so-called, "company".

During the installation process commetted several times that I didn't see the insulation wrap. I was told that the wrap is installed with a small border around doors, corners, windows etc. so I wouldn't see it. Had to call back several times to re-install when mild winds would blow siding off. Recent major storm had to redo several areas. Had someone else do the work, showed me where the siding was installed incorrectly and the insulation wrap was no where to be seen.

Terrible. I regret hiring this company. They were more than two weeks starting the job. The installation lacked pride of workmanship and care for the customer overall. They destroyed and shattered vintage bead board with roofing staples and nails. They didn't flash the dormers and the kitchen addition per code - they used tar. They didn't fulfill many aspects of the contract such as replacing rotted boards and trusses and installing eave venting. Gutters were hung incorrectly and don't drain properly. Don't hire this company for any type of work. Unfortunately this company is misrepresenting me in their response below. I did notify them immediately after the job was completed that I was unhappy with their work. They chose not to respond to my complaint until I filed complaints months later with the Better Business Bureau and the state of Michigan. We have delayed arbitration with the BBB since the case is before the state and the state is the legal, regulatory body that monitors code violations and shoddy workmanship. We find ourselves at this juncture because despite our request and the request of the local building inspector this past June this company refused to get a building permit to correct and repair all of code violations and shoddy workmanship. What company who wishes to provide great customer service does that? From our standpoint we were "had" and this is an ongoing disaster that I hope no one else will experience.