Retaining Wall Systems

Retaining Wall Systems is knowledgeable of the Unilock products, but if you expect to have your project completed, value work ethic, desire a contractor with integrity, or your project requires a precision build or knowledge of applicable building codes, Retaining Wall Systems is not the right company for you. The owner appears to be a hard worker who isnâ t afraid of getting his hands dirty on the jobsite or work with his team to develop know-how, but in our experience, he is immature in running a business, unsuccessful in managing customer expectation, unable to manage schedules, completing construction to a plan, or seeing a project through to completion. We hired Retaining Wall Systems for what we felt was a complex large job of installing a multi-level retaining wall, brick walk, and at the owners recommendation (Josh), replacing a wood deck porch with a brick solution to tie into the walk. It was a precise design, with specifications with little tolerance for error and taking into consideration tight clearances for property boundaries, existing grades, an existing driveway and the building material itself. Nothing completed was exactly as designed, some which might be expected with on the job compromises after things get started, but sections of the build are off by as much as 2 feet from the design, including work extending beyond the property line. Yes, it complements the house, and if you drive by, you probably do not notice the issues. But, since we were intimately involved with the design, and live here, we notice them. Other professionals that are familiar with hardscape work have noticed them. In addition to be gaslit by the owner on multiple occasions during the overall project, he abandoned the last piece of our job, leaving our front door unaccessible, our house at risk of water damage, and structural risk to a porch roof. We had to seek out an alternate contractor and solution to rescue the condition he left the job in, to include working with the local building inspector to ensure we remained compliant with building codes. Based on our experience, we cannot recommend working with Retaining Wall Systems.

Josh was amazing. Very personable and professional. Even checked back to make sure I was pleased with the work and fix-up some minor details. Thanks Josh and Retaining Wall Systems.