Five Star Bath, Inc - Lansing

Five Star did a great job. Process was seamless from start to finish. Ver professional.

Had a little difficulty on the installl.-tub to shower conversion. Installation measurements were not per the dimensions of the design (side walls were also completely incorrect , as one side was 30â deep and the other was 35). Not sure how that could go unnoticed. We altered the design to minimize the necessary work, as the project was several days in (and the amount of clean-up that was needed to be done by the homeowner after day two (dust everywhere in everything on the mail floor) we really wanted to minimize any more works days than necessary and by changing the design, it greatly lessened any additional cutting. Drywall repair was needed and it was very difficult to get the company to respond (the drywall repair was done very well by the company they contract with)., Would have expected a small return of the cost based on our accommodations and the missteps of the company.. It does look pretty nice, but there are small signs that the install was not quite as planned.

The installers, John and Isaac, were friendly and courteous and replaced our old shower in a day. They covered the floors from the doorway to the bathroom with drop clothes and were very conscientious about performing their work without trashing the rest of the bathroom. They were in and out in about seven hours and the install looks great and we're very happy with the new shower. The entire process was painless.

Bathtub removed and walk in shower installed. Only hiccup was the curtain rod which wasn't installed until after the tension rod fell twice. Rod wasn't installed at the desired height either but it will work with a shorter curtain.

Job was done with good quality material earlier than originally scheduled. We are pleased with the bath to shower conversion.

M Just see for yourself

This was a tub-to-shower conversion. What an excellent experience! I cannot say enough about the salesman, the person who came out to do the measurements, and the two men who did the teardown and installation. It was a very positive experience, and I could not be happier. I highly recommend this company!

There were some snags. The sales people did a great job, except we weren't initially charged for the down payment. We decided to see how it played out when it came to install. They contacted us the day before\of install to get the right cc#which hadn't been entered correctly. There were a couple of other communication issues and I was left with the impression it was issues with home office. We really loved the installer, Alex. So polite and explained things well! Unfortunately we had to have him come back to fix the kitchen ceiling which had crack from a nail\screw that was somehow pushed through when he was installing the base (?). They were apologetic and timely in the repair. Later we found more protrusions on the wall in the bathroom behind where the ensuite shower was installed. (We did not notify them of the latter.) I love the shower, although the plastic showerhead seems low-grade considering the hefty bill for the whole thing. On the other hand, the shower step ROCKS and the installer (so nice) put one of the shelves up high for my Kindle-watching! He also created alcoves with shelves in them and increase the size of the shower walls so we ended up with a larger shower. If I had to do it again I would've taken more time to decide on the pattern. I love what we chose but it doesn't match the decor of the rest of the room.

Prompt service, cleaned up after themselves, excellent work, and very friendly and polite employees. Dealt with five different employees and all w aimed to please. Shower doors were delayed and employee went to Home Depot and bought a shower curtain and put it up for me to use until doors came in. Paige in the office was so very nice. Andrew was very patient and didnâ t make me feel rushed as I had trouble making up my mind on some selections. Fantastic Company to work with!!. V my husband and I are very happy with the results.

There were previously 3 towel racks. They were going to only install one, but I talked them into installing two, since there are two of us living in the house. They donâ t match. One is chrome with square wall mounts, the other is shorter in length, and chrome with round wall mounts, and not centered on the wall behind the door. The floor was simply installed on top of the old floor, without the old floor being removed, without gluing it down at all, and now it is lifted, and springs up and down when you walk on it, also causing one plank to lift with the other staying flat, causing an uneven ridge. The electrical switches were improperly installed. They initially tried to install 3 of them in one place, and one in the corner, offset about 2 inches lower than the other, which looked terrible. I told them to re-do that so that they are all even, but it still looks terrible, the one in the corner is hidden by the medicine cabinet so that the night light doesnâ t illuminate properly anymore, and is loose. They make wall panels that contain 4 inserts, so why was this installed with 3 in one, then 1 by itself when it should have been installed 4 altogether? Two medicine cabinets were installed. They donâ t match. One is all glass. The other is a mirror with white wood border and frame. The main one was not installed correctly. Noticed the packing film had not been removed from the sides, or inner mirrors, and in removing from the sides, they fell off because they were not mounted. They were just hanging on, and were ready to fall off at the slightest movement. The mounting hardware to connect them properly is missing. The water pressure was much lower than it use to be, and the shower head was the cheapest Mowen that Home Depot sells. We had to replace that with a proper Water-Pick one from Costco after a few weeks. So at least that works properly now. The rubber trim on the glass shower doors was not trimmed, and sticks up about an inch above the shower doors and looks terrible. The bathroom pot lights that were installed are of a different colour than the Bathroom light installed over top of the medicine cabinet. The whole purpose of the bathroom renovation was to replace the bathtub with a walk-in shower, for medical reasons. There were 3 hand rails installed. One angled in the shower, which is good. One vertical to hang onto getting in and out of the shower, which is fine. But thereâ s a 3rd one installed beside the toilet, that is at a 10 degree angle, and interferes with the towel on the towel rack. It looks terrible, and we have no idea why it was installed. The one by the shower door would have been fine to use instead. Two weeks after completion, the toilet overflowed and dumped fecal matter and sewage water all over the bathroom floor. It took 2 hours to clean up. Some of it will never get clean because all the sewage ran under the base boards where none of them are sealed to the floor with water proof caulking. Waterproofing was something advertised as a selling point. The Web Site claimed a $1000 savings "limited time offer". I never received any such offer, or had acknowledgment that one existed, but was originally quoted a price $1000 lower than I ended up paying. An attempt was made twice to increase the price again, and I had to remind of the quote where I was already paying $1000 more than I was quoted. 3 payments, according to contract, were supposed to be to the one company, but I was then told to make 2 payments to one company, and one payment to another, which was suspicious.

Not finished

They have the best price for the quality of materials and work.

Good

The installers were professional. Explained step by step what they were doing, took care to protect my floors and walls. Answered all questions. We came up against an unforeseen issue and the installers found a couple of options to fix it without any additional cost to me. They were polite and didn't waste time. To be honest there are a couple of very, very minor things I need to ask about, but overall, I am very pleased with the quality and the way the project turned out.

They showed when they said they would. Removed our old bathtub and installed a walk-in shower. Finished in one day. Workmanship is excellent IO would definitely recommend this company. .

We liked the presentation by the salesperson. It was very, very thorough and all of our questions and concerns were addressed. We had a chance to see and touch the materials that they will be installing. In both our bathroom and. Shower. They were the quality that we were looking for. The price was in our budget and much more reasonable than we had expected. We are looking forward to working with the company.

We just hired them for the job. Will not be done until December.

Great service

My new shower is amazing!! It looks great, and the installation was quick. Additionally, everyone I've dealt with there has been nice.

We recently had our bathroom renovated by Five Star Bath Solutions. They did an excellent job. They are very knowledgeable so they knew what needed to be repaired and updated before they installed the Shower and Tile Flooring. They also built and installed the furniture and fixtures we purchased. They very thorough in cleaning up once they was finished.

My wife and I have lived in our house for almost three years now. We knew from the start we were going to need to replace the master bath/shower. We reached out to multiple companies and finally ended up working with Five Star Bath Solutions. The entire process was pain free. From picking out our tub/shower to installation, our expectations were exceeded. We did have a minor hiccup at the beginning of the process, but the team helped us out. The price defiantly meets the quality of the product. When we remodel our guest baths next year, we will use Five Star Bath Solutions again.

Great job. The end result is amazing. Most of all, there was excellent communication. Highly recommended Five Star Bath Solutions.

They have the best bathroom remodeling ideas. I loved their choice of color and accessories for my bathroom and was so happy that they involved me in the process. It turned out better than I expected, and I spend so much time in the tub because it's relaxing and looks great.

Five Star Bath Solutions remodeled my childrenâ s bathroom. Very courteous folks from phone receptionist, sales person, and installation guys. Cleaned up work site at the end of each day. Well done.

Love my new walk in shower. They did an excellent job. Very courteous and professional. Would definitely use this business again.