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Reviews
1.01 Reviews
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Showing 1-1 of 1 reviews
Joanne C.
Feb 2012
Fireplace Service
It took 2 days when he said it would only take 1 day and they left to do a service call right in the middle.
Susan G.
Jul 2011
Fireplace Service
DO NOT BUY FROM THIS COMPANY AND DON'T TRUST THE INFORMATION THEY TELL YOU!!! They will tell you anything to get a sale. I live downstate and had to rely on an honest company to do work for me since I could not be there to oversee the job - this is not an honest company!
The Fireplace Suite took my money and said the job would start in a week to 10 days. it was more than 6 weeks later before they showed up to start.
The crew began work in the fall and spent all day with my livingroom front door standing wide open and my heat blowing into all outdoors - it cost me an extra propane fillup once the job was completed because they had burned up a tank of propane (an extra $700 I had not planned on, that was added to the cost of this job).
No permits were pulled and no fire marshall inspections were done - I have no idea whether this fireplace and chimney are installed safely and properly, and have serious concerns about safety because the chimney pipe is 36' long in my cathedral ceiling room. I was charged for permits, but Toby Goodale did not pull any. Toby Goodale is NOT a licensed building contrator as he claims.
I paid for blowers to be installed to pump heat into my basement but they are still sitting in boxes in my basement, along with some parts for them. The necesasry ducting for these blowers was not delivered - but I've paid for it. I will have to pay some other contractor to do this remaining work in order for me to get the finished job I have already paid for. The Fireplace Suite has not responded to any of these points. DO NOT HIRE THIS COMPANY!!
The Fireplace Suite took my money and said the job would start in a week to 10 days. it was more than 6 weeks later before they showed up to start.
The crew began work in the fall and spent all day with my livingroom front door standing wide open and my heat blowing into all outdoors - it cost me an extra propane fillup once the job was completed because they had burned up a tank of propane (an extra $700 I had not planned on, that was added to the cost of this job).
No permits were pulled and no fire marshall inspections were done - I have no idea whether this fireplace and chimney are installed safely and properly, and have serious concerns about safety because the chimney pipe is 36' long in my cathedral ceiling room. I was charged for permits, but Toby Goodale did not pull any. Toby Goodale is NOT a licensed building contrator as he claims.
I paid for blowers to be installed to pump heat into my basement but they are still sitting in boxes in my basement, along with some parts for them. The necesasry ducting for these blowers was not delivered - but I've paid for it. I will have to pay some other contractor to do this remaining work in order for me to get the finished job I have already paid for. The Fireplace Suite has not responded to any of these points. DO NOT HIRE THIS COMPANY!!
Licensing
State Contractor License Requirements
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FAQ
The Fireplace Suite is currently rated 1.0 overall out of 5.
No, The Fireplace Suite does not offer free project estimates.
No, The Fireplace Suite does not offer eco-friendly accreditations.
No, The Fireplace Suite does not offer a senior discount.
No, The Fireplace Suite does not offer emergency services.
No, The Fireplace Suite does not offer warranties.