About us
Interstate Auto Care is a full-service auto and truck repair facility located in Madison Heights, Michigan. Family-owned and operated, we began our business in November of 2000 on the basis that we are in the service business first and an auto repair facility second. Our primary focus has been, and continues to be, the ever evolving needs and wants of you, our valued customer. We provide our technicians with state of the art tools, equipment and training to keep up with today's most complicated vehicle management systems. Our specialties include heating & air conditioning, brakes, electrical, exhaust, engine performance, engine and transmission service & replacement, DOT inspections, state limousine inspections, P/M inspections, fleet service, dedicated towing and free local shuttle. So if you have forgotten what superior customer service, integrity and professionalism feels like, call or pay us a visit today to experience that for yourself. We specialize Fleet Maintenance, Auto Repair, Car repair, Auto maintenance, Diesel truck repair, ASE Technicians, Brakes, brake repair, shocks, tires, tire installation, towing, car batteries, wheel alignment, wheel alignment service, engine repair, transmission repair, DOT inspections, Car Air conditioning repair, Truck repair, Same day service, radiator service, Car Electrical, Check engine light on, Engine analysis, mechanic
Business highlights
Services we offer
Fleet Maintenance, Auto Repair, Car repair, Auto maintenance, Diesel truck repair, ASE Technicians, Brakes, brake repair, shocks, tires, tire installation, towing, car batteries, wheel alignment, wheel alignment service, engine repair, transmission repair, DOT inspections, Car Air conditioning repair, Truck repair, Same day service, radiator service, Car Electrical, Check engine light on, Engine analysis, mechanic, ACDelco, Bosch, Jasper, Motorcraft, Mopar, Borg Warner, Bendix, Amsoil, Tiemken,
Services we don't offer
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Accepted Payment Methods
- American Express
- Visa
- Discover
- MasterCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 20% |
Filter reviews by service
"Dear [removed member name], Thank you very much for these kind words. As you stated so eloquently, there are those select few cars that push the limits of logic, and [removed member name]'s Jetta was certainly one of those. :-) I'm glad she has been behaving herself and stand by, as always, in case she requires anything further. Thanks again for your feedback. Customers like you make it all worth it."
"Dear Ms M., First and foremost, thank you for your honest response in reference to your last visit to Interstate Auto Care. Although I would have preferred it be a positive experience on your behalf, that is something that I believe is out of my control at this point. For you see; over the past 25 plus years that I have been in the automotive service business, and having served literally thousands upon thousands of customers over those years; I can count on one hand, how many customers have objected to a service technician opening their hood to check the fluids, top up the fluids, ck the tire pressure and so forth. -and for free for that matter. In fact, I can honestly tell you that you are the only one that even comes to mind at this point. As for the recommendation of the battery: It was load-tested and failed our load-test. Therefore, a recommendation was made; and you, the customer excercised your right to decline that. What is so objectionable about a service professional advising you, the customer, of something like that? While I suspect that you have had some subsequent trust issues, involving whomever has serviced your vehicle(s) in your past, let me assure you that your mistrust is misplaced, as we have thousands of fellow customer like yourself that place their trust in our good care, everyday, and tell us as much. Thank you again for your feedback, as I sincerely wish you a more positive experience from your next service provider. I'm not sure what Interstate Auto Care could have done differently to avoid you feeling this way. Perhaps you may provide your next repair facility a warning of your concerns, so that they may avoid assuming that you are like the other 99.999% of customers who are fine with the complimentary services which are offered at Interstate Auto Care and every other repair facility under the sun. Sincerely, Bill Nalu, President- Interstate Auto Care"
I thought about giving Interstate Auto's rates a and quot;Band quot; because their rates aren't the lowest - trying to be fair to future customers. In the end, I gave them an and quot;Aand quot; because I've literally saved thousands in unnecessary work. It seems to me that other auto repair places look for opportunity to run up the repair bill. Interstate Auto looks to suggest only what needs to be done and using better-grade of parts and lubricants when performing the work.
Licensing
State Contractor License Requirements
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