Suburban Heating

We had been thinking of replacing our old furnace and air conditioner for some time. We called Suburban Heating and Cooling and they went over our options and suggested we could go with an 80% efficient furnace because of our small home which saved us some money. We decided on a Bryant and we also replaced the humidifier on the furnace. We were able to keep our Space guard air cleaner. On the day of the installation the two man crew arrived on time and it took most of the day to remove and replace the old furnace and AC unit, which they took away, and replace the flue liner in the chimney. They tested the furnace and we were given instructions on how to maintain the furnace and humidifier. They were unable to test the AC because it was too cold but they said they would return in the spring to test it. They did return in the spring to test the AC. We told the serviceman about an issue we discovered when we tried to replace the filter in our air cleaner. Because the new furnace was smaller and shorter than our old one, the bottom of the gas line was in front of the air cleaner door. We could get the door off but it was difficult to take the filter case out to replace the filter. He solved the problem by putting in a new filter that did not require the plastic frame to hold the filter. It was the width of the frame that caused the issue. We were very pleased with the installation and the problem solving that addressed our issue. We have used Suburban Heating in the past and we will again because they have always provided good service and seem to care about their customers.

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The technicians were very nice. Overall, it was a positive experience from the initial phone call to the end of the installation from office management to the sales person to the installers. They were professional, courteous and did a good job.

I called another local company for service and they could not come out for almost two weeks so I called Suburban. They came out the next day and arrived when they said they would. The technician replaced the ignitor, which was cracked, and did a quick check of the furnace. He was very efficient, professional and knowledgeable. I asked about replacing my furnace and he was able to give me information about possible replacements as well as a price range. My furnace has been working perfectly since the repairs. I would recommend Suburban Heating and Cooling and would call them again.

They are excellent.

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We have used Suburban for a new A/C and most recently a new Furnace.  They have been awesome!  With our A/C we did run into an immediate issue; they were out almost immediately to fix the concern and had it back up and running in no time.  We recently had a new Amana Furnace installed and thus far it has been great!  The install team was efficient and professional.  Doug has been our serviceman for minor repairs and issues in the past and has also been wonderful.  He is very knowledgeable and low-pressure when it comes to repair/replacement options for new units.  We were torn on which furnace to purchase and he happily walked my husband through our choices, while answering all of his questions. (Mind you this was after hours on his cell phone!)  We happily refer Suburban to our family and friends, as we trust their work and find them professional and easy to work with!

I called Suburban when I realized my water heater was leaking.  They sent someone out right away to diagnose the problem and had the heater replaced within hours.

The service technician, Doug C. looked at the furnace and then left the house.  He was checking on the part and price needed for the repair from a supplier recquired to fix the air conditioning.  When he returned he said I wouldn't like the cost.  He told me I needed a part that was a blower motor with an RMOD.  The item he said I needed was 5306 0600.  This part is for a Lennox furnace, installed in 2003.  The price quoted for the repair, including the part, was $1416.67.  The trip charge of $69.00, which I paid, would be deducted if the work was done.  His description of the the problem on the work order was as follows:
"Found furnace has a bad blower moter this unit has a built in R mod part will have to be ordered will take 1-2 days to come in".
Doug also mentioned he had 18 years in the heating and cooling industry. 
I thought the quote sounded high based on what I understood the problem to be.  I didn't know what an "RMod" was, but In my mind a blower motor is a blower motor and it sounded like he was proposing something more than that.
I then called Family Heating and Cooling for the same problem.  I didn't tell Family anything about the first call.  Dan B. of Family came on August 3rd.  He identified the needed part as a variable speed blower motor - 10M08 (I presume this is the part number).  I paid $89.95 for the trip charge plus $419.50 for the part for a total of $508.95. 

I subsequently spoke with the owner of Suburban about what had happened.  He explained that Lennox parts aren't as widely availabe as those for many other furnaces.  He also explained that while it was possible to purchase a blower motor without the RMOD, the manufacturer recommends that both be installed when making the repair.  If the repair person knew this and explained this to me, I may have not been suspicious of the the proposed cost to repair.  In the absence of this information I felt compelled to seek a second opinion.

I did very much appreciate the owner investigating this situation and contacting me to explain what had happened.

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Met all my expectations!

Suburban Heating and Cooling did a great job on the installation of my furnace.  The crew was very professional, taking the time to put down runners so as not to dirty my floors.  They moved the new furnace in and the old one out without any damage to walls or floors.  They even cleaned up around the new furnace installed.  After the furnace was installed, they went through a checklist of everything that had been done during the installation process.  They talked to me about the proper maintenance of my furnace and showed me how to change my filter and how to program my thermostat. The owner provided me with the furnace quote and was very thorough and did not pressure me to buy anything. He was the most knowledgeable of all the quotes I received from other companies. I would highly recommend Suburban Heating and Cooling, and plan to use them again when it is time to change my air conditioner.

Jon and the crew (James, Joe, Hank, and Shawn) were very professional from start to finish.  I had 6 quotes for a new HVAC system as ours was needing to be updated and Suburban delivered everything I was looking for.   From the start Jon gave me multiple options to choose from, and he answered numerous questions I had after delivering the quote.  The install was scheduled within days  (not wekes like other companies) and was completed in a  full day, and the crew at Suburban worked tiredlessly to complete the job.  They even came back two days later to check the system and make sure everything was running as planned and I was happy with the install.  The Amana AMVC95 furnace and ASXC16 AC system they recommended/installed is working awesome, and I could'nt be happier.   If your looking for a crew and a company that prides itself on delivering top notch customer service and does what they tell you they are going to do, Suburban Heating and Cooling is the company I'd recommend.  Great service, great warranty, great product.

I'm assuming they came to the house - it's a rental so we weren't there.  We were supposed to get a call if it would be over $60.  We did not receive any calls a few hours later, went to bed assuming it was nothing.  Then a few days later I check my Visa bill and surprise!  $340 charge.  Very confused.  My husband called the company and was told they would look into it.  Obviously we hadn't expected a $340 bill and had known it would be that much, would have gotten a second opinion.  Now we have this bill to pay.  So we wrote a negative review on Google places and within minutes received a threatening phone call from them saying we would hear from their lawyers unless we took down that review on google places.  I'm pretty sure we can review them, and we didn't put anything personal or out of the ordinary in the review.  Terrible experience and not how you resolve issues with customers.  I'm sure we'll get another phone call threatening us again if we don't take this one down.  We used them originally because of the good reviews, but now I wonder how 'real' they are.

I like them because they were very good about maintaining a furnace that I had until it really needed to be replaced. They did not pressure me. They always came out and maintained it for me. When it really needed to be replaced, they went ahead and did the work. I have had experiences with other heating companies, where they really pressurized me in to getting a new unit. Even my sister has used this company and was satisfied with them. They do not overcharge and they know what they are doing. The last time I used them, I paid $140. They have always been good. I would use them again in the future.

Not much to tell.  The service man inspected the furnace and pointed out that it was old but still functioning well.

Heating system was making a terrible noise.  Contacted Suburban Heating and Cooling who came out promptly and said we needed a new condenser unit which was duly replaced.  Operative who did the work was polite and provided answers to all of my questions.  He also cleaned up after himself.  Overall, a very positive experience and I would recommend this company again.

They did a very professional job and they had the best price among many we interviewed.

The process was very good from the informative, no-pressure sales call, through the installation and a follow-up call. The technicians were friendly and very hard working. They accomplished everything in one day - excellent teamwork. One very minor problem was resolved in 24 hours.

Called the company and scheduled an appointment at my convenience. Serviceman arrived on time. He went to work promptly and completed his inspection in about an hour. He checked the electrical systems, the heat exchanger and the humidifier. He said the furnace (which is 16 years old) was in very good condition. He would have guessed it was a much newer unit. There was some pitting and cracking in the heat exchanger but that was to be expected given the age of the unit. He pointed out that the life expectancy of a furnace is about 20 years. He said no further maintenance was required. He offered to install a carbon monoxide detector but I declined because we already have one.

THIS IS THE SAME COMPANY THAT WE BOUGHT THE FURNACE FROM. THEY HAVE ALWAYS BEEN PROMPT AND FRIENDLY. I ALSO THINK THAT THEIR PRICES FOR THEIR SERVICES ARE VERY REASONABLE.