Suburban Heating

We had been thinking of replacing our old furnace and air conditioner for some time. We called Suburban Heating and Cooling and they went over our options and suggested we could go with an 80% efficient furnace because of our small home which saved us some money. We decided on a Bryant and we also replaced the humidifier on the furnace. We were able to keep our Space guard air cleaner. On the day of the installation the two man crew arrived on time and it took most of the day to remove and replace the old furnace and AC unit, which they took away, and replace the flue liner in the chimney. They tested the furnace and we were given instructions on how to maintain the furnace and humidifier. They were unable to test the AC because it was too cold but they said they would return in the spring to test it. They did return in the spring to test the AC. We told the serviceman about an issue we discovered when we tried to replace the filter in our air cleaner. Because the new furnace was smaller and shorter than our old one, the bottom of the gas line was in front of the air cleaner door. We could get the door off but it was difficult to take the filter case out to replace the filter. He solved the problem by putting in a new filter that did not require the plastic frame to hold the filter. It was the width of the frame that caused the issue. We were very pleased with the installation and the problem solving that addressed our issue. We have used Suburban Heating in the past and we will again because they have always provided good service and seem to care about their customers.

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The technicians were very nice. Overall, it was a positive experience from the initial phone call to the end of the installation from office management to the sales person to the installers. They were professional, courteous and did a good job.

I called another local company for service and they could not come out for almost two weeks so I called Suburban. They came out the next day and arrived when they said they would. The technician replaced the ignitor, which was cracked, and did a quick check of the furnace. He was very efficient, professional and knowledgeable. I asked about replacing my furnace and he was able to give me information about possible replacements as well as a price range. My furnace has been working perfectly since the repairs. I would recommend Suburban Heating and Cooling and would call them again.

They are excellent.

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