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Roto-Rooter Plumbing & Water Cleanup

Water Removal Recovery Service, Sewer Main - Clear, Plumbing for a Remodel or Addition - Install,

About us

Roto-Rooter offers commercial and residential plumbing services. And there’s no extra for nights, weekends and holidays. From emergency plumbing to drain cleaning, sewer cleaning to pipe work, Roto-Rooter can help you with any plumbing problem. Roto-Rooter plumbers are licensed and insured and handle everything from water lines to toilet and shower problems. No plumbing job is too big or too small for our experienced and professional plumbers. Schedule an appointment by phone or online, we'll come when it's convenient for you.

Business highlights

Emergency services offered
90 years of experience

Services we offer

Residential and commercial plumbing, drain cleaning including sewers, faucets, garbage disposals, grease trap, heaters, leak, liquid waste pumping & hauling. We also offer water restoration services., pipework, septic tanks, showers, sinks, toilets, tubs, video camera inspection, water restoration

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.942 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
64%
4
10%
3
2%
2
0%
1
24%
Showing 1-25 of 42 reviews
Christopher D.
Aug 2021
1.0
$616
They came. Charged $600. Popped a hole so sewage could flow. Backed up again day later. Would not return for three days. Called Hoover who actually chopped out the roots and cleared line. Roto wanted to charge another $300 fit camera and another $1100 to actually clear line. ABSOLUTE WORST COMPANY. YOU ARE MAKING A MISTAKE OFF YOU CALL THEM. THERE'S A REASON THEY HAVE A LOW RATING AND IT'S BECAUSE THEY SUCK. THEY WILL RIP YOU OFF AND NOT DO THE JOB NEEDED. CONSIDER YOURSELF WARNED. Photo shows blockage from end at City feed.

Scott E.
Jan 2019
1.0
$100
Technition mislead my daughter into believing that they tried to snake the clog but only showed her how they used the scope to identify the clogged spot. They then said that there was no way to snake the clog and the only thing that would take care of the blockage was for them to dig outside to put a clean out in and then they would be able to hydro jet the pipe for $1,900. I could rip up and replace the whole pipe with a new pipe for less than half of that. She declined the quote and they insisted they weren't trying to take her money even tough they continued to increase the price of just snaking the drain because she took off work in order to get get the drain unclogged. She then asked them to leave and then found a real professional that was able to snake the clog that apparently couldn't be fixed by snaking it. They are extremely shady and are just trying to take advantage of people in need with trying to convince them that they need services that are not necessary at all. Never use this company!

C B.
Jul 2018
5.0
Yes, I recommend this pro
$500
Professional service, thorough, quick and tidy

Robert D.
Jun 2018
5.0
Yes, I recommend this pro
Did a thorough job removing tree roots from basement storm drains.

VELVET H.
Nov 2017
1.0
$500
Plumber did not make 1st appointment, called & reschefuled for the next day, Did not show up in 4 hour window, called again was told he will be a little late. 6 hrs of waiting, he shows. Started in the kitchen showed him hole in pipe under sink, dishwasher issue, and in bathroom toliet back up. Plumber wrote up the estimate we agreed to the price (he did not give us the estimate kept it on his clipboard) The price was $50 more than the plumber who could not do same day. When he said he was finished the kitchen sink & dishwasher were not repaired. The plumber said he only quoted the drain cleaning. But I reminded him my exact words were "The jobs starts here and pointed to the sink. Roto rooter plumber Charles says he doesnt have the part for sink and has same issue at home with his dishwasher and really can't fix it either but he will give me a new estimate. So I paid $495.00 to have my drain snaked. Next day I called 9am. 9:45am Supervisor Dylan called me back I explained concerns, he tells me Charles did his job and the price was right, and he can send him back out for $300 to complete the job. BUYER BEWARE !!!!!

James D.
May 2017
1.0
$137
They gave me an arrival window of 9 AM to 1 PM. At 11:30 they said they were running late. At 3:15 or so I called them asking for a status. They had no answer other than I was next on the plumbers list. At 6:15 PM I called again and when there was no updates, I asked for a manager. He said he had a guy that was just getting off that he could maybe catch and send to my House. I was told he was heading to my house at 7 PM and that it would take an hour to get to my house. At 10 PM, the guy shows up. He snakes the storm drain and ends up going into the bleeders up stream about 14 ' where he gets the snake stuck. He said he does not know what to do at this point, so he would have someone come out the following day to look at it. I contact 4 other plumbing companies and get a bid on getting the line cleared and the snake removed. Roto-Rooter calls around 2:30 PM and I tell them that I will have someone else look at the problem since I was not happy with their ability. The new plumber gets the water draining quickly, but he cannot get the snake from Roto-Rooter out. The end result was that the snake had to be dug out, meaning the basement concrete had to be broken out and pipes broken, and removed to get the snake out. This was expensive. I called Roto-Rooter back and they said they do not hold themselves financially responsible for getting the snake stuck in the pipes. I believe this was because I paid the Roto-Rooter guy the night the snake got stuck. I should not have paid or signed the work order until everything was handled. Getting the snake out cost $6,400. I plan on taking legal action to get reimbursed. I am attaching some photos of the rebuilding process.

Laura O.
Feb 2017
5.0
Yes, I recommend this pro
$285
Much better than expected. I scheduled it online for the following day because I believed the office was closed. Apparently the office was in a meeting. Someone called me right away while I was in the grocery store and said someone could be there within 30 to 45 minutes and sure enough someone came to our door to unclog our drain while I was making my husband's lunch for work. The same gentleman (Pat) who unclogged my drain will be coming back tomorrow to replace my garbage disposal.

Terry C.
Jan 2017
5.0
Yes, I recommend this pro
$190
It went fine. A.J. took the time to explained what he was doing and why. He also took the time to try to find someone to clean our septic tank for us. He was very friendly and professional.

Lauren S.
Nov 2016
4.0
Yes, I recommend this pro
$100
Uneventful

Jamie S.
Jun 2016
4.0
Yes, I recommend this pro
$4,000
unknown

Judith B.
May 2016
3.0
$489
They determined that the existing faucet was unable to be repaired so I authorized them to go ahead and replace it with a new one. I chose a $90 faucet from the list of options they gave me. It took them approximately 20 minutes to replace the faucet and the total came out to $449 + $39.95 travel fee. They were well behaved but I felt the price was exorbitant. I have reached out to the company to discuss the price further but they have not responded

Eliyahu S.
Feb 2016
1.0
$238
Over quoted a blockage in the faucet and couldn't fix the problem after 20 min recommened to replace a brand new faucet for 300 that's after taking 238 for "troubleshooting" the problem. I asked other plumbers what they would have done they all said they would have taken  the 238 and rolled it over into the install since not much was done to fix the problem. The plumber Tim was very rude and the Manager was even more rude talking down to me as if I was not important enough to make happy. Horrible service If you want your wallet to get ROOTED call RoTO ROOTER
Response from Roto-Rooter Plumbing & Water Cleanup
"Would you please consider checking the location of the company who provided the service your review is related to? Unfortunately, your review was assigned to the account of the Roto-Rooter franchise that services only Washtenaw and Livingston Counties (MI). We do not service [Removed Personal Info], and were not the ones who provided the service you have concerns with. We are a family owned, independent Roto-Rooter Franchise, in business for over 40 years. Our main goal is to provide our customers with excellent service at a fair price. We have no connection (other than name) to the franchise that would service Oak Park. While I understand your frustration with the services you were provided, I would hope that you would like to be sure that the location/company who actually provided the service was made aware of your concerns. I would also hope that the management there would welcome the opportunity to communicate with you directly to try to resolve any issues. Would you please consider updating your review so that it is directed to the company who actually provided service to you? Review sites such as Angie's List can be very helpful, but when there is confusion, they can also be very harmful. Thank you for your time and attention to help correct this confusion, David D. Fowler, Roto-Rooter of Washtenaw and Livingston Counties (MI)."

Bonita E.
Jan 2016
5.0
Yes, I recommend this pro
$269
Called at 8 a.m. because pump was continually running.  They had a plumber here in less than an hour and he had it replaced and was gone in about an hour and a half.  They have always been very courteous and kind when I call and I consider their prices to be very reasonable.  Work is done very well and service personnel have always been very professional.

David C.
Dec 2015
5.0
Yes, I recommend this pro
$8,100
unknown

Jean H.
Sep 2015
5.0
Yes, I recommend this pro
$1,000
Fantastic.

Michael D.
Aug 2015
1.0
$1,000
I hired another company which was $1000 cheaper to replace the same pipe only to find out after them digging up the pipe and removing it in pieces that the pipe was in very good condition. (((THEY WERE EITHER INCOMPETENT OR SCAMMING ME)))
 
The video could show no bottomless pipe (I was there when dug up it was EXCELLENT and there was no other line to be confused THEY NEVER DID SEND ME A VIDEO AS STATED I WAS ENTITLED TO!
Mr. Dodson, I have reviewed all video work and still the bottom line is that you paid my company for cleaning.  You then took a recommendation for further work and contracted another company to complete the work.  I cannot be held responsible for a task you did not contract my company to complete.   I cannot be assured that the company you hired even broke up the right pipe.  If you would like to hire my company to complete work we stand behind our diagnosis, workmanship, warranties,  ect.  I will not take responsibility for work I did not complete nor will compensation be given.  Thank YouGeorge Johnson

Gregory S.
Jun 2015
1.0
Yes, I recommend this pro
unknown

Karen H.
Apr 2015
5.0
Yes, I recommend this pro
$364
On April 04, 2015 my sister discovered water gushing from the drain in her finished basement.  After calling several 24 hour emergency service plumbing companies that would not come out to help, I called Roto-Rooter.  Within an hour Dan , the service man, came to help.  He not only fixed the problem but was very careful with his machine making sure it did not damage or leave a dirty mess behind.  My sister and I are so grateful as we felt helpless with water gushing into her finished basement.  Dan worked several hours to stop the gushing water.  Thank-you Roto-Rooter and a special thanks to Dan.  I will  use and recommend your company to everyone.

Jan B.
Feb 2015
5.0
Yes, I recommend this pro
$239
I called Roto-Rooter at 8am and was told someone would be out to unclog my drain between 12-4pm. A technician arrived around 2pm. He was very professional and got right to work. He took the time to explain the problem, what he thought might be the cause(s), and went over my options. We decide to "snake" the drain to restore flow. After, we discussed the possibility of using a hydro-jet to clean the drain but decided it was not necessary at this time. The technician worked quickly and was out within an hour. He was even nice enough to take a minute to discuss another plumbing project that I was considering and give me an informal estimate. In the end, I would recommend this service to others but I would recommend shopping around to see if you can find it cheaper. I did not shop around do I cannot tell you if this was a good deal or not. Just that you will be happy with the service.

Jennifer V.
Jan 2015
1.0
$560
unknown

James G.
Jan 2015
5.0
Yes, I recommend this pro
$500
It went very well. Mark was very courteous and professional. He explained everything that needed to be done, why and how to prevent future problems.

Kristyn W.
Dec 2014
5.0
Yes, I recommend this pro
$216
Unfortunately I dropped a bracelet in the toilet, and was super embarrassed. I knew we needed to have it removed because of our past history with sewer/plumbing issues. I was very surprised that Roto Rooter was open on Christmas Eve. We had a great experience, Eric showed up around 7pm (although late, we were surprised that he showed up at all). He let us know how he was going to try to get the bracelet out and the price, we agreed. He was done within about 15 mins. We were very satisfied with our service and would call again (but hopefully we won't need to!).

JoAnne F.
Dec 2014
5.0
Yes, I recommend this pro
$225
Snaking the drain in the laundry room solved the problem. He explained there was a build up of soap scum and lint in the drain and suggested using a lint trap at the sink. Would hire this company again with any plumbing problems in the future

Benjamin M.
Nov 2014
5.0
Yes, I recommend this pro
$300
Technician arrived on time and preformed services as described. Technician took care to wear protective footwear and laid tarp for equipment load in. Completed the job with satisfaction, and ensured that the problem did not persist. Would use this team again.

Jack C.
Sep 2014
5.0
Yes, I recommend this pro
$700
Mitch was timely and professional. Work was done when scheduled and he was up-front about various options and costs. I also have to give him credit for working in an old, small crawl space!
Showing 1-25 of 42

Licensing

State Contractor License Requirements

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FAQ

Roto-Rooter Plumbing & Water Cleanup is currently rated 3.9 overall out of 5.

Roto-Rooter Plumbing & Water Cleanup accepts the following forms of payment: CreditCard

No, Roto-Rooter Plumbing & Water Cleanup does not offer free project estimates.

No, Roto-Rooter Plumbing & Water Cleanup does not offer eco-friendly accreditations.

No, Roto-Rooter Plumbing & Water Cleanup does not offer a senior discount.

Yes, Roto-Rooter Plumbing & Water Cleanup offers emergency services.

No, Roto-Rooter Plumbing & Water Cleanup does not offer warranties.