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About us
We have been in business since 1989 and continue to provide quality work at a fair price. All estimates are free and are based on the work requested. We are insured with workman's comp and liability and all of our work is done by our employees. We only take payment upon completion of the job.
Business highlights
36 years of experience
Services we offer
Deck maintenance: low pressure washing with biodegradable wood products and our sealer is brushed in. We use only quality products not purchased at box stores. Pressure washing of cement and brick pavers. We also do wood repairs, and can install composite decking.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8124 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 10% | ||
| 4% | ||
| 2% | ||
| 0% |
Showing 1-25 of 124 reviews
Greg H.
May 2018
Guys showed up when planned and did a great job cleaning the deck.
Response from Restore-A-Deck
"Thank you for your review!"
Lori W.
Oct 2017
It took the whole summer that I could not use my deck.
Response from Restore-A-Deck
"We did not provide service to this homeowner. We did however provide several quotes as the homeowner requested different estimates and we had to go back to the home a couple times. In the end they went with another service not ours."
Dennis D.
Aug 2017
It went OK but the pressure washing really raised the grain on the cedar.
Response from Restore-A-Deck
"This service was performed in 2013, 4 years ago. When the estimate was given, it was stated that some old material may remain and some furring could occur. This is due to the type of coating that was on the deck previously. In order to try and remove the old coating, a heavy wood stripper was needed otherwise the new coating would not penetrate. No call was made to us after the stripping was done and we do everything to try and inform the homeowner of the process. The decks could have been sanded had a call been made. We do stand behind our materials and products for a year and address all customer concerns."
Chris S.
Aug 2017
I have no complaints about the company. From start to finish I was kept informed by someone at the company. A few issues came up and they were all fully addressed and corrected. The contractors were very clean and they were careful with any foliage around the area. I liked the fact that the owner, Richard, oversaw the project and checked in to make sure things were running appropriately as well - along with when the job was completed too. I had a couple concerns that came up and Richard addressed them promptly and corrected them. I felt the price was fair and would use them again.
Response from Restore-A-Deck
"Thank you, we appreciate your review of our company."
Martha L.
Jul 2017
great! they replaced rotted boards, applied two coats and cleaned up. Super job with professional results.
Response from Restore-A-Deck
"Thank you for your positive review"
Thomas S.
Jul 2017
Due to other bookings it took a few weeks to come but it was quick once started
Response from Restore-A-Deck
"Thank you for the positive feedback"
Lynn C.
Jul 2017
I had my 28 year old porch power washed and stain/wood protector applied. The porch now looks nearly as nice as it did when it was first built. All of my calls and emails were returned promptly, the work was performed before the estimated date and the employees that came to my home were very nice. I definitely recommend them and plan to use them again in the future.
Response from Restore-A-Deck
"Thank you for the positive review!"
Ann M.
Jun 2017
The customer service which is what I based my review on was horrible. The owner called and said that their crew was coming out - but didn't say when. I called and left several messages with giving them a correct phone number. They kept leaving messages on my home phone and since I work, I do not check it during the day. By the time I got home and checked it, it was too late to contact them, I left messages again giving them the correct number and no one called back. One night at 8:00 the door bell rings and they announce that they are going to stain the deck. Basically it was just bad customer service. Their work is good
Response from Restore-A-Deck
"With weather conditions in May (19 days of rain in the month), we were extremely behind in getting scheduled services in and completed in a timely manner. Since our business is based on weather, we have no choice but to work as many hours as daylight will allow to make up for bad conditions. We try to call every phone number we have and give a 2-3 day window before starting the job. We do not always have contact except through voice mail and do receive messages as confirmation. Once the work has begun, we do try to get them completed as soon as possible which does not always allow for additional phone calls. We do over 1200 services a year and is very challenging to compete with loosing additional days due to conditions we can not control. We apologize for any inconvenience this may have caused."
Mary K.
Nov 2016
The job was outstanding, the price was fair and I especially appreciated that they did not try to upsell me or suggest that I replace my wood with plastic. I recommend them highly.
Response from Restore-A-Deck
"Thank you for the review"
Martha L.
Oct 2016
excellent. The boards were replaced and the crew did a great job with power wash and thorough coverage when staining. Very impressed with detail and cleanup.
Response from Restore-A-Deck
"Thank you for your review"
Jim D.
Sep 2016
The team showed up and worked perfectly efficiently.
Response from Restore-A-Deck
"Thank you for your review"
Tracy C.
Sep 2016
Great. They fit me in when I had a tight schedule and did a really nice job. We used them because of the great job they did on our deck.
Tracy C.
Sep 2016
They did a GREAT job. I can not express how happy we are with their work. They are one of the only contractors that came in at the quoted price and their work was above and beyond what we expected. We now have a lovely, sturdy and safe deck! It feels new!
Response from Restore-A-Deck
"Thank you for your review"
Barbara C.
Jul 2016
unknown
Response from Restore-A-Deck
"The lumber yard was to come and pick up the extra wood we order in case we need to change out boards we don't like. There was a holiday in there and they were delayed. Homeowner took the wood that was to be returned and gave it to someone else like it belonged to her. It was not her wood to give away, she did have to pay for the boards she took."
David W.
Jul 2016
very well. they did a good job.
Response from Restore-A-Deck
"Than you for your review"
Marlene D.
Jul 2016
.
Eli N.
Jul 2016
See above.
Keith J.
Jun 2016
Job was performed, but flat post top were stapled in to post. replaced tops started to come lose and rise up from the posts in addition, one bottom of one post surround not finished. I called and attempted to e mail photos. No response. I therefore tracted doen the home/office location of Restore A Deck and spoke with the wife. I again transmitted photos to her phone and to date no one has responded to scrwe the post tops down or finish the 1 post bottom surround. This has been at least 2 months since the intial contact. I also received a quote from Resore A Deck for power wasing the deck, i was also thinking about etting it statined however this will not be done by them and i would not recommend them to anyone.
Dianna M.
Jun 2016
The work was excellent. I would have appreciated a bit more communication on when they would be here. But, the way they operate, I didn't need to be here, for any of it - the inspection, the power washing or the staining. They bill for the work after the job is complete. They worked quickly, the results look great, and the evaluation of the condition of my deck was honest. I would recommend them and will use them again.
Susan M.
May 2016
Not so hot. They were timely with providing an estimate. I called the last week in April and they promised to get the job in by the end of May. They told me they would give me a couple of day notice when they would be able to come do the job. Received no calls. We had to make a number of calls to get them to come out as promised. Then they indicated they would show up to start the job and did not show or call to reschedule. They did finally complete the job and it looks OK. They just weren't worth the hassle to get them to do the work they indicated they wanted.
Response from Restore-A-Deck
"The quote we were asked to give was for the playscape and steps leading to patio which we came out and gave the estimate March 12, 2016. May 3, 2016 we were asked to take out the playscape and the new estimate was accepted May 6, 2016. Said it need to be done before June 4, 2016 and we completed the job May 25, 2016. Everything was done in a timely manner."
Gary K.
Feb 2016
.
Response from Restore-A-Deck
"Thank you for the review"
Dion T.
Dec 2015
Each part of the service was done to expectation; the crew was communicative to me and to their boss, and they informed me when a certain repair wouldn't be worth the cost/effort, and accepted an on-the-fly side job as a replacement. I'm very happy with the results of each repair, but a special thanks goes to the owner: When the deck was stained/sealed, it was gorgeous, but we noticed a missed portion. The owner came back out, fixed it, and took the time to re-stain/seal other areas of the deck because they weren't up to his specifications. That was excellent customer service, and we'll be using them going forward. Our deck looked totally unloved before (because it was), but now looks incredible.
Response from Restore-A-Deck
"Thank you for your great review"
Leslie C.
Nov 2015
unknown
Response from Restore-A-Deck
"Thank You for your review"
Chantal M.
Oct 2015
unknown
Response from Restore-A-Deck
"Thank you for your review"
Jennifer H.
Oct 2015
Easy to schedule both estimates and service. Very satisfied with the end results?I?ve used them twice.
Response from Restore-A-Deck
"Thank you for the great rating"
Licensing
State Contractor License Requirements
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FAQ
Restore-A-Deck is currently rated 4.8 overall out of 5.
Restore-A-Deck accepts the following forms of payment: CreditCard
Yes, Restore-A-Deck offers free project estimates.
No, Restore-A-Deck does not offer eco-friendly accreditations.
No, Restore-A-Deck does not offer a senior discount.
No, Restore-A-Deck does not offer emergency services.
No, Restore-A-Deck does not offer warranties.