Kelley Brothers

I have never had a company try to take advantage of me for being a woman like Kelley Brothers did! I called them for service on my Generac generator and they made me pre pay $1,300 to replace my control board. Once the tech was here he knocked on my door to tell me I had to pay for another part that was $180. The lady in the office has zero information on that payment. She doesn’t even know what I was charged for and if I wouldn’t have had my bank statement they would have denied taking the money at all! After I paid the $180 the tech said he didn’t even have the part and left. He returned a few weeks later, worked on my generator for maybe 40mins, and was knocking on my door again. This time he told me I needed another part that was over $600. When I asked questions he told me that he already spoke to my husband as if he couldn’t be bothered with some “house wife”. I didn’t pay him and I received an invoice stating the job wouldn’t be finished until I paid the entire amount. That didn’t sit right with me considering my generator wasn’t running and I was already over $1,500 in! I called another company for a second opinion and they came out and had everything running within 30mins! The only part that they replaced was the CONTROL BOARD that I had payed $1,300 for in the beginning of all of this! The other $600+ part DID NOT need replaced and my generator is running beautifully! The other company charged me $800 for everything! They also replaced some spark plugs and went through the entire generator to make sure everything was working properly! I’m currently waiting for Kelley Brothers to refund all of the money that I paid them since they didn’t replace anything that I payed them for and after sending multiple emails they have not contacted me! As a stay at home mom with a first responder husband I am so disappointed in the way they took advantage of me! If I could give a ZERO star review I would! Do not do business with Kelley Brothers unless you are ok with supporting a sexist scammer company!

Kelly Brothers was recommended to me by a friend last year when I was having trouble with my generator. that went well, he was here about 2 hours and fixed the problem. No parts were used , just needed adjusting , but while he was here he checked everything. The bill was 320.00 which I thought was fair and reasonable. Also the bill was completely itemized out. Now this visit , AC not working , after telling him how it was acting , he went right to the capacitor , checked it , BAD , went to truck , came back and said it would be 528.00 . I thought the capacitor must be very expensive , so I said go ahead . That fixed the problem , he did a couple of checks of the condenser , all good ,all done start to finish 30 to 40 min. It seemed high to me so when he asked me to get rid of the capacitor I said yes . The Tech. was friendly , he explained everything to me , very professional . After he left I looked up what a capacitor cost out of curiosity , mine runs 11.00 to 30.00 dollars , depends on where you buy it. Also , the bill just says 528.00 , not itemized . When I called for a itemized invoice , the manager just mumbled his way through saying { I dont have the flat rate book in front of me } . Also , when you google " What should it cost for a AC capacitor with labor" It says 125.00 to 300.00 with the average being 170.00. In the future , I will NOT be using or recommending Kelly Brothers.

Not a fair business, for a $18 part, they charged me whopping $265!! $365 for 10 mins work?! It’s a ripoff company, stay away.

$400 for a filter change and a $20 part. A friend of mine took a look at our system a few days later and told me he wouldn't have charged me more than $120. I'm all for supporting small businesses, but not when they maintain these types of practices.

In a cold November 2014 we had flood and it took out our furnace. I was familiar with Kelly Brothers from listening to The Inside Outside Guys. I called and spoke to Mr Kelly directly. He was very kind and said they would be out that day since it was cold and we needed heat. They came out put in our furnace and charged us the lower price of what Mr Kelly said it could be. We were so happy and warm and our gas bills are so much lower then they use to be. I would recommend Kelly Brothers to anyone and have. This past October we called to have our furnace checked and cleaned. Nick came out, he was very helpful answered my questions. just very greatful for this company.

They did an excellent job.

Another company in Canton they appreciate them too and they said that they had a good experience with them.

The service was great. They were very efficient and the quality of the work was excellent. They've come back twice to check the generator to make sure it's working properly.

They were friendly and professional and did a quality job. We used them again last year (2016) when our furnace went out. It turned out to be just a clogged sensor hose from use not getting the furnace cleaned yearly and not replacing the filters often. However, they still were still kind enough to book it to the warranty at no cost to use even though they normally charge for cleanings. Some kind of split happened in the company and a new company sent ads to all the former Kelly Brothers customers. However, we we continue using Kelly Brothers because they were still prompt, professional, and friendly.

This year we needed a new battery and spark plugs. This is our second year with Kelley. Their work on our generator surpasses any we had prior to Kelley. The technician was very thorough and we are satisfied with their excellent work. We also bought a two year maintenance contract.

Everything worked okay. I have to give tem very high professionalism grade. I think they did high quality work.

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Everything worked okay. The first group that came out from Kelly Brothers put in a generator and I have to give them a very high professionalism. The guy who came out the second time to get the furnace ready, he was a new guy and he wasn't as good as the first group. They put in a new thermostat and charged me a lot of money for it. I didn't think $200 was a good price. I didn't appreciate the language he used. For the generator, they did high quality work. For getting the furnace ready, I hope.

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Work was professional and well done.  I did find one error on the humidifier installation and they came back the next day and fixed the problem.  The price was slightly higher than other quotes but these guys are great and a local company.  They offered 10 years on parts AND labor.  Will re-hire them again without questions.

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Excellent! David, the electrician, was exceptional, worked fast, and cleaned up. very satisfied with his professionalism!

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The experience was excellent.  They have quite a crew and were all very professional.  They went over and beyond the norm to make sure all work was completed and tested to my satisfaction.  I will highly recommend this company and I will use for any future projects I may have.