Bill & Rod's Appliance Inc

Brad was extremely knowledgeable, professional and thorough with the repair to both our washing machine and dryer. He took time to explain the repairs that were necessary. In addition, he took time to explain how to maximize the efficiency of both machines. He was extremely thorough.

The young man who came to do the repair on our dryer was pleasant, careful, invested and efficient. He explained what he was doing and what needed to be repaired. He discovered that the part needed to be ordered. When the part came in, he returned and again was invested and efficient and pleasant. The scheduler on the phone was supportive and understanding when making both of the appointments. Bill and Rod's Appliance have provided service on many of our appliances for many years and we have never been disappointed. Thank you so much!!!

Flooring guys moved my fridge and didn't connect everything back correctly. Hired Bill & Rod's to come figure out what the flooring guys did wrong. They did it fast and efficiently.

Repair was easy to schedule. Service tech showed up within the promised time window. Replacement part was on the truck and repair was performed efficiently. On the negative side, the service tech reeked heavily of cigarette smoke. My home is non-smoking and I am very sensitive to this smell. It took 24+ hours for the smell to dissipate after the technician left. I would consider using this firm's services again but only if a non-smoking repair person was available.

Dan was professional. The problem was that they would not honor their coupon for $30 off the part. Totally bogus as they expect the customer to physically enter the store to order the part versus on the phone. And when she called me back to tell me the part was $130, this little fact was left out; I would have gladly gone to the store. ?

It ended up being cheaper than he quoted. He was awesome! This was my first time using this company, and would recommend.

Smooth, easy, no problems

Everything was fine Came when they said they would

They are handy for parts for my repair needs. They do their job well.

The job was done well and I haven't had any issues.

Parts were paid under warranty, but labor was our expense. They were prompt to checkout unit. However, because of needing to order parts, repair took about 10 days to complete. New unit works well. They were neat and cleaned up well after finishing the repair.

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Bill and Rod's as a repair place through LG is awful. They do not call you to set up an appointment, you have to call them. They will not schedule an appointment on that phone call either even though the paperwork is already in their hands. They will give you a time to call back and if they decide they don't have time they won't call. It is awful customer service and communication. Even if they decide that they cannot service an appliance for whatever reason, they need to follow through with what they say, it's common courtsey.

After trying to get it started the service tech gave me a detailed reason, in common people terms, why it wasn't working aand a price to fix it. It about the same as buying a new one. I wouldn't hesitate to use them again.

Horrible, basically got ripped off. Came in the house for $70 which I understand, standard to come out. Spent 7 minutes taking a piece of glass off my drain compartment. That was it, did it by hand no tools and proceeded to charge me another $70 as if he had spent an hour. total $140 for 7 minutes of no-effort high way robbery. I would have understood if he would have said, I have to charge you at least 1/4 of an hour, as we don't do 7 minutes, fine that would have been 70 diveded into 4 = $17,50 plus the $70 to show up= $87.50 that would have been fair, but he decided to rip me off instead. When I called the next day to his office they said the cheapest repair was $70. If that is the case, why don't they warn you when you call that you are in for $149 period, and it goes up from there. Because they are crooks, that's why. And as such I will never call them nor refer them again. Hope someone reads and avoids these scammers.

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this is an addendum to my previous post--all of which is still true, but I just received a written apology from a manager of Bill and Rods and a check for $10.  Because of this I have upcoded my ratings.  Having management acknowledge the problem and apologize for the issues goes far in my book.  Still not sure if I'd use their services again, but this gesture does show me that someone over there is a professional and cares about customer satisfaction.

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Ok, I know my garbage disposal probably needed to be replaced, and I also had the guy look at my washing machine that was shaking.  And I also know service calls aren't cheap, that's not the issue.  The problem first started when I call for appt.and they couldn't give me a definite one on the day I first ask for so I had to cancel.  I rescheduled and specifically asked for an afternoon appt, and then called a second time with make and model of washing machine and again repeated that I needed an afternoon appt--the the guy said that should be no problem.  Well, on the morning of the appt.they called in the morning (as they said they would) and told me the guy would be out between 9 am and 12--I don't know where they are from (Australia maybe?), but here in Michigan 9 am is not and never has been considered "afternoon".  I explained that to person on the phone they just restated that that was the schedule.  I said ok, but I was in Ann Arbor at the moment and it would take me at least 30 mins. to drive home from there.  She offered to have repair guy call me 30 mins.before he was to arrive.  So, you guessed it, he called at almost exactly 9 am (if I was waiting at home for him he probably wouldn't have gotten there until 12--lol).  I then booked it from AA and got there within 30 mins and he was waiting there (he said he just got there).  Hi looked at disposal for about 5 mins and said because it was leaking at reset button it couldn't be fixed and had to be replaced.  He then went downstairs and luckily all the washing machine needed was to have the legs adjusted--which took another 10 mins or so.  He gave me the bill and I wrote a check for $70 apprx. and he said he'd order the disposal and I asked how much it would be and he said around $100 --I priced disposals and the ones I looked at were around $80.  To be fair, I did tell him to order it but after he left I was thinking--he was at my house for 15 mins for freakin sake.  He could have gone to Home Depot or Lowes or Menards and gotten a disposal (it's not like they are custom built machines for heaven's sake) come back, installed it and still have only taken maybe 1.5 hrs.  So, I decided to order one from Amazon (was only $75) and have a friend install it.  The topper is I got a call this morning from Bill and Rods saying part was in--I told them I didn't need it as I order on myself and hung up.  Then I got a call back saying they would have to charge me $20 for ordering the part that I wasn't going to use.  I didn't argue, I just told then "fine, but I would never every use their service again"  $20 really?  Again, it's not like I ordered a custom made purple with green stripe sofa that no one else in their right mind would want and then told them "nevermind".  I'm sure someone in the tri-county area will need a garbage disposal of that make sometime in the next month or so.  So, I'd advise everyone to avoid this company inless you enjoy getting fleeced.

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