Mr. Appliance of Greater Livingston County
About us
10 employees. Additional DBAs - Mr Appliance of Greater Livingston County, Taylor Inc, Mr Appliance, Additional e-mail - [email protected]. Additional phone numbers - (810) 629-3035, (517) 548-6757, (248) 685-1800, (810) 844-2425
Business highlights
20 years of experience
Services we offer
AGA, Amana, Bosch, Dacor, Electrolux, Estate, Frigidaire, Gagnau, LG, Maytag, Meile, Northland / Marvel & Broan. We also Service GE, Repairs all major household appliances. Factory authorized servicer for Whirlpool, Samsung, Thermador, Wolf, and Sub Zero major appliances.
Accepted Payment Methods
- CreditCard
Reviews
4.851 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 8% | ||
| 2% | ||
| 0% | ||
| 2% |
Showing 1-25 of 51 reviews
Kate Z.
Dec 2024
So thankful for Mr. Appliance! Jody, in the office, is incredibly professional, knowledgeable, caring, and kind. She went the distance to be sure the needed parts were being sent as soon as possible, and was able to get me an appointment time 10 days sooner than I was originally scheduled. Ryan is a saint! He's great at diagnosing and remedying the problem quickly. He's friendly, respectful, efficient... He and Jody make their team totally shine! Thank You-Thank You-Thank You :+>
Linda B.
Jan 2021
Great!! Highly recommend this company.
Response from Mr. Appliance of Greater Livingston County
"Thank you for the positive review."
Michele H.
Jun 2019
The repair guy was very nice and took time to show me what was needed to open the top in case this happens again. There is NOT a 15% senior discount as advertised but he told me they just do an automatic discount for everyone. I did feel $154 was steep for not having to diagnose or do a repair but now I know what to do if there’s a next time.
David G.
Oct 2018
Rick was great to work with. The microwave that I needed to have replaced was hardwired into a metal junction box. Rick installed an outlet in the junction box and installed the microwave, saving me a call to an electrician.
Response from Mr. Appliance of Greater Livingston County
"Thanks [Member Name Removed] it was a pleasure working with you."
Lisa F.
Aug 2018
First of all I've used this company before about 5 years ago they were great then too. Scheduling the repair was easy, they always have friendly staff answering the phones. Something new they do is text a photo of the technician coming to see you. That's great for many safety reasons, I liked that. Now I wasn't home when they came, but my husband was, he said they diagnosed it quickly. They found out how much it would be and how long it would take to get the part. They came back 3 days later as expected and put the unit in. Now that was not an easy job which is why I gave them a "B" on Price. I was going to give a "C" because it wasn't cheap but the job entailed a lot of work for the returning technician. And I certainly couldn't of bought a new fridge for that price. I would definitely use this company again. Thank you to Mr. Appliance of Greater Livingston County.
Response from Mr. Appliance of Greater Livingston County
"Thank you for your honest review of our work :)"
Denae H.
Nov 2017
Great job. I've used Mr. appliance twice. Earlier this year they repaired my gas stove. The igniter was bad. He knew exactly what the problem was, had the part and quickly fixed it. I was extremely happy with the service and the cost for repair. My second call on the electric dryer went great. He walked to the dryer (Jamie) pushed the button to unlock the control. He did not charge me a service call. They are great and I will continue to use them in the future. I highly recommend them
Bob H.
Feb 2017
It took a couple days to get a technician to the house, but the technician, Trevor, was very professional and had the problem diagnosed quickly. He even helped me get the problem fixed through a warranty with Samsung, so that the fix only cost me the price of the diagnostic fee. Once the part was received, technician Aaron had my washer up and running in under 45 minutes. He even repaired what the Samsung recall "technician" did not do properly. I have read other reviews about Mr. Appliance regarding high prices; however, you get what you pay for. With Mr. Appliance you can be sure you are getting quality work, and rest easy knowing that the job was done right. Mr. Appliance is the only company I will use for appliance repairs.
Rod K.
Nov 2016
Called Mr. Appliance on a Saturday morning. They said they would have someone there within an hour. The technician arrived as scheduled, replaced the broken ice maker with a new one and was gone within 45 minutes.
Shari P.
Feb 2016
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Response from Mr. Appliance of Greater Livingston County
"[Member Name Removed], You must have confused us with a different company, as we repair major appliance, and do not do plumbing?"
Robert B.
Jan 2016
Exceptional service - AGAIN! Quick, convenient and very helpful! A+++ Highly Recommend!
Response from Mr. Appliance of Greater Livingston County
"Thank you for your nice comments! Thank you for putting your trust in us:)"
Patricia P.
Nov 2015
unknown
Mark E.
Oct 2015
unknown
Rob G.
Sep 2015
We purchased a new wall oven. We needed them to remove the old appliance and install the new one. The guys were great, right on time, very punctual and polite. The Service Manager even tried to talk me out of them doing it, letting me know I could probably handle it with the help of someone for lifting. I appreciate the honesty and professionalism. We will definitely use them again.
Robert E.
Aug 2015
unknown
Response from Mr. Appliance of Greater Livingston County
"[Member Name Removed], Were sorry that you were less than 100% satisfied with our service. I will be giving you a call to clarify the issue. Thanks for the feed back. Rick Taylor Owner"
Martha N.
Jun 2015
unknown
Kiran D.
Jun 2015
Mr. Appliance was contacted as a third party provider to address a warranty issue for a washer. I called Mr. Appliance and asked
since the repair man would be present, would he be able to take a look at a microwave that was not working properly. I was told it would not be a problem, and there was no mention to additional charges.
The repair man came and fixed the washer under warranty, and then after looking at the microwave, stated there was a diagnostic fee and that he would not leave until paid. While I have no issues paying the diagnostic fee, I do have a problem with the lack of transparency on charges before the service. When I discussed with a manager at the company, he stated it was standard to charge the fee but gave no explanation as to why I was not informed ahead of time.
I only used this company because of the warranty. Previously, I had a similar experience in which the management I spoke with was not helpful, arrogant, and rude during a partial repair of an oven. I subsequently used another repair company to finish the job. Unfortunately in this situation, I had no choice but to use them due to the warranty out sourcing. I am only writing this complaint now since it is the second time they have provided poor service.
since the repair man would be present, would he be able to take a look at a microwave that was not working properly. I was told it would not be a problem, and there was no mention to additional charges.
The repair man came and fixed the washer under warranty, and then after looking at the microwave, stated there was a diagnostic fee and that he would not leave until paid. While I have no issues paying the diagnostic fee, I do have a problem with the lack of transparency on charges before the service. When I discussed with a manager at the company, he stated it was standard to charge the fee but gave no explanation as to why I was not informed ahead of time.
I only used this company because of the warranty. Previously, I had a similar experience in which the management I spoke with was not helpful, arrogant, and rude during a partial repair of an oven. I subsequently used another repair company to finish the job. Unfortunately in this situation, I had no choice but to use them due to the warranty out sourcing. I am only writing this complaint now since it is the second time they have provided poor service.
Response from Mr. Appliance of Greater Livingston County
"At Mr. Appliance we do our best to anticipate every scenario for multiple repairs. In your case we may have forgot to mention the diagnostic fee for a second appliance. That being said our technicians never refuse to leave without payment, and if asked they will always contact management if a customer has an issue with charges. I’m sorry if you felt that the 50% diagnostic fee was unfair or you felt it had no value."
Pat M.
Jun 2015
unknown
Linda B.
Jun 2015
unknown
David L.
May 2015
Perfect. Victor was smart, professional, fast and had experience with the machine. Moreover he did not up sell and told us how to prevent similar repairs in the future. Best appliance repair service we've ever received.
Response from Mr. Appliance of Greater Livingston County
"Thank You for calling Mr. Appliance! We strive to not only fix your repairs but help you to prevent future breakdowns. Call us any time for advise!"
Jeffrey S.
May 2015
Arrived on time. Was friendly. Fixed the fridge in a timely manner.
Lori I.
Apr 2015
unknown
Response from Mr. Appliance of Greater Livingston County
"Thank you for calling Mr Appliance for your repair. We value your business and want to remind you that we warranty your repair for 1yr parts and labor!"
Karla F.
Feb 2015
Our overall experience was very good. They service large appliances. That was important for us because that was the problem we had with the dishwashers. I couldn't just find anybody that actually service that brand. They were quick to get out here. They did the work. They didn't take long to do the work. Th service man was very helpful. I think the price was reasonable.
Response from Mr. Appliance of Greater Livingston County
"Thank you (removed member name) for such a nice review! Remember we warranty our work, parts and labor for one year should any problems arise. We thank you for your business:)"
Richard H.
Jan 2015
unknown
Kathryn G.
Jan 2015
unknown
David N.
Sep 2014
unknown
Licensing
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FAQ
Mr. Appliance of Greater Livingston County is currently rated 4.8 overall out of 5.
Mr. Appliance of Greater Livingston County accepts the following forms of payment: CreditCard
No, Mr. Appliance of Greater Livingston County does not offer free project estimates.
No, Mr. Appliance of Greater Livingston County does not offer eco-friendly accreditations.
No, Mr. Appliance of Greater Livingston County does not offer a senior discount.
No, Mr. Appliance of Greater Livingston County does not offer emergency services.
No, Mr. Appliance of Greater Livingston County does not offer warranties.