Kel's Appliance Service

Bob is professional and knowledgeable! This is second time we have had him for a service call in five years. Would hire again!

Bob was able to fix our stove that was in need of repair. We purchased a lake cottage and mice had moved into the stove and ate the wires. Bob was determined to fix my problem as finding a stove to match the rest of the appliances would be a challenge. I would absolutely hire Bob again.

Bob is a true pro. He.called me several times to give e progress on exactly when he would be here. He found the problem immediately (a small nut wedged against the drum).

Bob is just fantastic!  He took apartment my washer and we were hoping it wasn't the motor.  Luckily he found it was the filter that was plugged.  He emptied the filter and removed the standing water in my washer.  It is working great.  I will use Bob for every appliance issue I will have in the future.  He is more than fair with his pricing and is a great guy all around!

A renter advised me that our oven was putting out a lot of heat, and I should get it checked out ~ this was confirmed by a handyman who tested the oven temp with a heat-sensing gun.
Since we live in Illinois and this home is in Michigan, I looked on Angie's List and found Bob.
After I described the problem, Bob told me the cost of a service call ($60), and the cost to fix the oven would be around $150. (Do I want to go ahead with a service call? Do I simply want to replace this very old stove? Hmmmm....) While I was thinking about it, Bob suggested I purchase an Oven Thermometer (about $10 at the hardware store), and he'll walk me thru the testing steps.
Per Bob's instructions, I tested our oven twice, and it tested true to temp!!! I asked why the handyman's heat-sensing gun tested so high, and he said they're not accurate unless they're pointed at the exact center of the oven at the correct distance... it was probably pointed at a heating element!
Due to Bob's sense of rightness, this cost only $10 to determine my oven was ok :) (plus now I have an Oven Thermometer, and I know how to use it!!)
I HIGHLY RECOMMEND BOB, owner of Kel's Appliance Service: He's responsive, easy to work with, knowledgeable, principled, and truly honorable. I've got him on Speed Dial :)

This guy is great for a few reasons, least of all that he fixed the problem.  He came out the same day I called him.  Brought the correct part out the next day.  He was running a few minutes late, but called me to inform me what time he would arrive.  My sister-in-law was visiting our house a few days later and told us it was not working again.  I called Bob, he was literally there in less than 15 minutes to test it.  When he arrived he did a temperature test and everything indicated it was working fine.  He said he was going to research the problem that night.  I did a little investigating myself and found out my Sister-in-law was using it on air dry, no heat required.  I called him and apologized for him having to come here again and offered to pay for his time.  He declined the offer.  To be clear he did fix the original problem.  This guy is a true Gem.

He was excellent, he came at the time he said listened to the refrigerator . Found the problem, ordered the part and came out the next day and installed it

great Job! very professional

Researched the issue over the phone free of charge.

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After 15 years my gas clothes dryer had quit making heat but would still tumble clothes and run thru the select cycles. Initially I tried to call a previous service provider I had used and found the number I dialed only answered by ATT and an offer was presened to dial another provider as the number was no longer in service.
Discouraged I went out and priced replacement dryers online and in local stores.After finding a couple units I decided to find another repair provider to get an opinion on the units and possibly hire the provider to do the installation. I called Kel's Appliance and Bob answered. He indicated he could get to me the same day after a stop he already had planned. The proposed time was 5:15PM. Bob recommended I first have him look at the unit to see if it would be better to repair it. 
When he arrived on site he looked and noticed the duct had quite a bit of lint stuck in it but felt after seeing the operation of the other functions that there might be something simple to repair. After opening up the unit he found a bad fuse near the ignition switch and replaced it. While he was at it he cleaned the unit, removing a lot of dust and dirt much of which was tuck in crevices and behind components I would not have been able to get to. Bob then went outside found the duct and cleaned it (it was located under my deck). Bob then returned inside and cut and better placed the duct where is goes into the wall. All of this took just under two hours and afterward Bob cleaned the area and I happily wrote him a check. 
All the while this guy was working he explained how to maintain the appliance and how a gas driyer works. He also had me look inside the unit so I would know how to judge the heating unit is still working like new. After all of this I'm confident this dryer is ready for several more years of duty.
I've already told four friends about Bob and Kel's Applicance Service and will confidently use this company for future repair needs.

Could have trumped charges and replaced many parts but went through diagnosis and was able to repair parts as is in the oven. Great communication and kept me posted on status

Bob called back shortly after I called him.  He was able to do the service call that afternoon.  He was timely, professional and I was very impressed with his knowledge on both brands.  He listened to all of my concerns regarding my 15 year old convection slide in range/oven and was able to troubleshoot and repair the problems.
I would definitely give Bob a top review and recommend him to anyone needing appliance repair.

The service went very well.  Bob was punctual and professional in performance of this service.  He followed up with a phone call the next day to make sure everything was working correctly.

I am so relieved I did not have to go out and buy new washer dryer sets.  For $400 I now am all set up for another several years.  Don't throw away your old appliance, get them fixed and working like new.  I know it is hard to find persistant repair guys.  Many just don't want to work on the harder problems.  Saved me a couple thousand dollars having Bob fix 4 appliances.   

Bob is a retired 20 year navy man and in the service he repaired all sorts of things.  Some people are just naturals.  Get the right guy.