Jack's Heating & Cooling

Great job with a good price would definitely used again.

The technician I had today, Jacob, was efficient, knowledgeable, and personable. He had to clean out my air conditioning unit because it was a hot mess and was hardly keeping up with this heat. It is running great now, and I truly appreciate Jacob!

Tim and his helpers out of the Caro office were professional, honest, and courteous. They did the work in one day. Even had to shovel snow to get to the site without complaint. Answered all questions and showed us how the generator runs. They gave us the best price for a Kohler generator when compared to 3 other bids. We would highly recommend.

I have used them a couple times and they have always done a fantastic job. There is a law in the works in the state of Michigan to make efficient furnaces mandatory, so I opted for that model. I would use them again if I needed to.

They did a fantastic job with my hot water heater. They gave me a great price and I have been satisfied with all of their work. They are very professional and seem to have a lot of integrity.

Awoke to no heat (it was snowing!). Service man was here within 45 minutes of my contact. Told me what the problem was, repaired it, and was on his way within 45 minutes of arriving.

I would give them an A. 

Jack's has been maintaining my heating and cooling systems for the twenty years I have lived here. It has included replacing a furnace and a hot water heater as well as servicing the furnace. All in all I am quite happy with them.

I would never use this company again. I have used them several times in the past and spent thousands of dollars with them (installed a central A/C system, brought heat and A/C to a part of the house that never had it before, general service and repair), but I will never spend a dollar more with them. I believe they may have intentionally misled me regarding my furnace system.

They came to my home to do a pre-winter check up and service. They told me a key part of the furnace, the heat exchanger, essentially the part that burns the gas, "was cracked on top - it will still work for awhile, but it will stop sometime. I will see if I can replace just the top part to save you money, or if we have to replace the entire heat exchanger, and will call you back." Sounds reasonable.

They called back a couple of hours later to say "we cant just replace the cracked top, in fact, we cant even replace the entire heat exchanger - your furnace is old and they dont make that part anymore. If your furnace stops working, you will have to replace the entire furnace."

That did not make sense to me. I checked with another furnace technician, found out the part is commonly available, got the part in 2 days and had it installed in the furnace. I was clearly given grossly inaccurate information - "...they dont make that part anymore....", but, in fact, they did make that part and it was easy to get. So, did the tech who I spoke to from Jack's Heating and Cooling make an unintentional error, or, did they hope to set me up to replace my entire furnace, needlessly? I dont know. I only know, in my opinion, I cannot trust them now and wont use them again!