
Terminix - Lansing -Termite & Pest Control
About us
When pests or termites move in, you want the ultimate weapon to take them out: Terminix, America’s leading provider of termite and pest control. It's no wonder more than 2.7 million customers trust us to protect their homes and families from the havoc that unwanted intruders can create. You can look to us for a wide range of services to protect your home top to bottom, inside and out: Insulation Service, Moisture Control Solutions, Rodent and Wildlife Service and more. We can even help you win the fight against the bite with our revolutionary Mosquito Service. Don’t trust your home to just anybody. Go big. Go strong. Go Terminix. Protector of home since 1927.
Business highlights
Services we offer
Residential & commercial ant, baiting systems, bed bug control, exterminators, mice, pest, prevention treatments & attic insulation., termite
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
66% | ||
14% | ||
8% | ||
5% | ||
7% |
"Thank you for taking the time to share your experience on Angie’s List. Please accept our sincerest apologies regarding the experience you encountered. We regret losing you as a customer. To address this concern please contact us by email at [email protected] and include your full-service address or the phone number associated with the account."
"Thank you for allowing Terminix to treat your home. Please do not hesitate to contact us should you need additional assistance at 1.844.251.2164.- Lisa O."
They never came into the house to treat, nor asked to come in. Communication with this company is horrible. I know I can call them to have someone else come back out, but why can't they just show up as scheduled and do it right the first time?
06/12/2015: The technician came at the appointed time and set the apparatus. He told us he would call and return in one week to finish the job.
That was the last contact. In spite of multiple messages, not one call was returned. At some point in early July, after calling the 800 number, I was connected with one of the managers in the Madison Heights, MI office who admonished me for calling at 7 pm and unloaded his saga of woe before instructing me to call the next morning to make the appointment. I called the next morning only to reach voicemail.
I left about 4 messages, as did my husband, before calling the 800 number. They are experts at run-around...keep referring me back to the Madison Heights office, promising they will follow up, promising calls.. promise after promise - not one of which has been kept!
The invoice keeps coming for the balance of $1069. I keep calling and getting nowhere. I did manage to have the service canceled but that did not resolve the outstanding balance of $1069!
. I promised to let the world know about my experience and that is why I'm here today. I have managed to thwart at least 6 of my friends who were considering calling Terminix. Apparently others have enjoyed similar experiences with Terminix..
UPDATE 8/28/15: The events over the past two months would boggle your mind... Dozens of phone calls (to them), dozens of broken promises (by them). The local office finally responded to my promise to seek legal recourse...And they did so begrudgingly. We finally had a promise of service for 8/27 between 11 and 1. They were no call, no show...So we left a message with their office that they would have to reschedule. As soon as I was more than 30 miles away from the site, I received a call from a service technician "happy to tell you (me), I'm done early and can be there well before 3, our scheduled time"....
The tech was very nice -unlike any other person from this office - took care of the unfinished business - and had a different "manager" forward an email with a detailed description of what was done.
And then I received an exceptionally rude phone call, from Paul Kelly - an alleged manager - demanding payment. I neglected to mention he afforded us a whopping $250 discount "for all your (our) trouble."... Which left a balance of $819. He was informed the bill would be paid today 8/28/15.
When I signed on line today to pay the bill, the amount due did not reflect the discount. I called the "different manager" thinking I might be treated with more respect - but to my amazement, he was equally as ambivalent, if not as rude..And I was told to call their 800 number.
To my utter amazement, the person at the other end of the line at the 800 number was ...You guessed it... Just short of totally rude...And it took an excessive amount of time to process my payment.
I own a business that depends on good customer service in order to keep my clients... I could not conceive of treating anyone in the manner Terminix seems to thrive on. I am flabbergasted to say the least and promised I will use every venue available to tell our story.
We finally are rid of the worst kind of vermin on this earth....TERMINIX and its employees from top to bottom!
The problem started with the ongoing Terminix services. Once the house was sealed, some of the mice were trapped inside and as it got warmer and the food sources disappeared, they started to get bolder about getting in our living space - even as we were in it. We called Terminix several times to report the activity and asked them to come out, however the food and traps the technician set were ineffective and the activity continued to increase. We tried calling the technician again a few times per the contract guidelines, but he either made and then broke appointments or was unresponsive all together.
We would hire Molemen again for wildlife control services, but would absolutely NOT sign on for any Terminix pest control services.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.