SWAT Environmental, Inc.

Excellent job. On time. Came out the next day to do the project. Good value.

Cost was average with respect to average market price for this service, due to discount applied. Response time for installation was faster than originally expected, due to last minute availability of installation crew.

The technician was courteous and communicated well. The project came in above the quoted price because we needed to have a larger fan unit installed, but I didn't feel pressured to upgrade. The quality of the work is great, too.

Did a great installation job. The cleanup exceeded expectations. Very happy with the guys that did the work!

Tech was courteous, painstaking, and thorough. The water alarm in the sump pump well going off 2 days later was coincidental - deal battery.

the whole experience was goof

Contractor did not clean up after himself.

Gabe, the installer, was great. He described what he was doing and why. Gave several options for placement. He answered questions completely. He left the basement neater than when he arrived.

Great company to work with.

I called SWAT and got a price for a radon air mitigation system. On the day they came out to install it they also did an assessment of the plumbing to install a radon water system as well. After completion of the air system, which by the way does NOT remove all the radon in the air in case you are wondering, the installer told me "no problem on the water system, we can do it next week". Great, so they ship me this huge plumbing system thing that is going to be installed and will be the unit used to remove the radon. This giant thing goes in my garage. So, the next week rolls around and the same installer who did the air, the same installer who said "no problem" to putting in the water system comes out to us, walks up to the plumbing and says "this can't be done, you need to hire a plumber and then I can do it". Really??? the same guy told me last week after being in my home , after looking right at the situation.? Of course they tried to tell me they would do the plumbing later, at a price of course. So I called them up and said I would find someone else to do the job. I told them to come and get their equipment out of my garage. This took over two weeks to come pick up. So, I got an air system that doesn't completely remove radon, even though the salesman told me it would, and then the water situation. Not a great company. Oh, and when I called them about the air levels they tell you "we never said that we could remove it all, we just lower it". This is false, the salesman told me it would be removed. They promised me something on the phone, but take it all back with small print later to cover themselves.

Here's the sad history of my radon abatement project: . July 2011 - Test: 9.3 pCi/L . July 2011 - Mitigation System Installed: $495 . Jan 31 - Feb 4 2013 - Test: 6.7 pCi/L . March 5-11 2013 - Re-Test: 8.5 pCi/l . April 3 2013 - Enhancement (Stronger Blower): $344 . April 4-9 2013 - Test: 7.3 pCi/L . April 19 2013 - Service Call (Re-did Seal): $149 . April 22-27 2013 - Test: 6.8 pCi/L Total Cost: $988. Result: unacceptable radon levels (above the EPA standard 4.0 pCi/L). I was reluctant to deal with this company any further because they kept charging me for unproductive tweaks to the system; so I eventually went through HomeAdvisor to find someone who could actually solve the problem. But much to my consternation, HomeAdvisor just sent me back to this same company. Fortunately, the SWAT representative who contacted me informed me that the company is now under new management, and she promised to fix the problem at no additional expense. She sent one of her best technicians, who would normally not be available to my area, and with his extensive background in home construction, he figured out why the system was not working: as installed, it was incompatible with my home's drainage system. SWAT had installed the radon mitigation system in the sump, which is a pretty standard installation. But neither the technicians who installed the system nor the ones who followed up on my concerns ever checked to make sure the system was actually exposed to the source of the radon gas. They just assumed the sump was servicing a whole-house drain tile system that was exposed to the radon source. But in fact, because the house is on a steep slope, the whole-house drain system is not a network of tiles, but rather a thick bed of pea gravel drained by gravity. The sump itself is just part of a self-contained system designed to get rid of any excess water that would otherwise overflow onto the basement floor. Most sump wells have "cutouts" that can be removed to connect the sump to a network of drain tiles, but my sump well was not using those cutouts and was therefore not exposed to the surrounding earth. The installed blower was struggling to pull air out of the self-contained basement drain system, but there was little or no radon gas there. All the radon was up above, seeping from the surrounding earth into the basement living space. If anything, the sump cover that SWAT had installed with the blower to create "suction" was actually preventing the blower from reaching the radon! The solution, then, was to remove the cutouts from the sump well, thereby exposing it to the pea gravel. Then the blower could pull air out of the pea gravel and surrounding earth, thereby reducing the amount of radon seeping into the basement. The final radon test (first week of February 2015) showed an acceptable level of 1.3 pCi/L. But this positive outcome does not vindicate SWAT in the matter. If SWAT had initially sent technicians who understo

Fast, friendly, personable.

Very prompt and on time as well as neat clean work.

Quick and easy, very professional. Neat and clean.

Very professional. Good work.

Were flexible and price matched their competitor!

Rod the installer had to crawl thru a 12 in entry to run the mitigation system from sump pump thru crawl and vent thru garage . Something the buyer requested . Not an easy task but did the job just the same . Thanks Rod ! As a seller pleasing the buyer is the name of the game these days !

could not ask for better service. installer did a great job with a difficult project.

Excellent.

Customer service was flexible in scheduling to my availability. Crew called in advance to confirm their upcoming arrival and showed up on time. Tech explained options and worked courtesouly and professionally. Now will wait for new radon readings. 5 stars for everything thus far

Arranged for appointment at my convenience. Crew called in advance and showed up on time. Explained options and worked with me to install best routing for my situation. Work was done quickly and professionally. Now I'll wait for the new results to see how effective the installation was. 5 stars assuming radon levels drop as expected.

Contact and service were prompt. Job was completed satisfactorily and cleanup done before leaving. Price was reasonable. I've had this kind of work done before and rate this company, now called SWAT, as excellent in all areas. Installer was pleasant to work with as were all the people who called and followed up.