Smith Tree & Landscape Service Inc

We hired a large hardscape project to be completed in 4-6 weeks from a landscape company. When that landscaper was unable to complete the job and abandoned the job late in the fall (in breech of contract), we hired Smith Tree and Landscape to complete minimal work to mitigate safety concerns for the condition the the first landscaper left the yard in. This included making the front walk usable and the front door accessible, removing excess material from the original grade, and general clean up. I had met with the designer for Smith Landscaping to walk through the project site and we agreed to a scope of work. After Smith Tree and Landscape staff were onsite for 2 hours, the job was presented as completed. Unfortunately, a number of items previously confirmed to be in scope were not completed. Another staff person (Mark) followed up and arranged for some of the items to be completed as previously agreed to, but indicated there was not enough material onsite to bring the walkway to the front of the house to a height in which the previously installed step could be used to access the front porch (The previous walkway was removed by the earlier landscape and left dug out in prep for base material, uneven, and covered with leaves. Smith Tree was going to grade and cover with plywood). After much back and forth and follow up, Mark constructed steps for use in accessing the front porch. Mark however, indicated that was not enough material on site to address the height of the walk. As compensation to not filling the trenches or raising the level of walk, Mark offered a discount to the balance, but despite multiple requests, an adjusted statement was never received to reflect the adjustment. With the thaw in the spring, we were able to confirm that in excess of 6" of new material was left over the original grade in much of the yard, despite being very clear about not having more than 2" of additional material (more than 2" can cause damage to the root system of the trees in the yard). Also this spring, the steps failed while someone was stepping up on the front porch causing minor personal injury. Smith did not respond to communication regarding our concerns with the steps provided. When we removed the broken steps, we lifted the plywood to find no grading or raking had been done - as they was a layer of leaves under the plywood. We also added 6 wheelbarrow loads of dirt to the area to raise the grade (without making a dent in the material left in the yard) in to easily use the previous step. And despite asking to meet in person and follow up communication that we had not received an updated balance statement, they referred our account to collections. Prior to this, we had been a long term customer of Smith Tree and Landscape using their tree related services to maintain the health of the trees in our yard. I do not know if the lack of customer service or concern for customer safety is a result of recent company organizational changes, but given the lack of quality services and care for public safety, we will not be using them again.

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They clearly knew what they were doing. We talked to several other people that gave us information that was incorrect. Smith was right on about everything.

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They are a great company. They are very passionate about the trees. I've never had a problem. The fertilization is a continual service. They are coming out to remove a dead tree for me soon. The total for removing the tree and grinding the stump is $710. 

They are pretty honest, they will tell you which trees are worth saving and which ones ones that won't have a long life span, they even told me the names of all these trees. They are very knowledgeable.

Wonderful experience.Don was very nice and very professional. He was early for the scheduled job time. Walked around the house with me, and talked through everything with me. I received some great insight on my issues. He was very honest, Don said I didn't need to get ant treatment, as he saw no live trails. He gave me suggestions to resolve the ant problem if they returned. Very Reasonable pricing compared to other companies. Don even returned the next day free of charge, I noticed the yellow jackets inside, right after he left. I noticed that a few yellow jackets had actually gotten in through my attic entry way, which was next to the siding entry point where the nest was. He sprayed and taped off the entry point. Very nice company and employees, great prices. Would recommend to other home owners!

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They are fair.

I used Smith Tree & Landscape. We liked and had a very good experience with them. I imagine the price is slightly higher but they are worth it.

It went exceptionally well. Smith tree had the highest quote of the three quotes we obtained. We went with Smith because of the rapport developed with the salesperson. We felt that we could trust them to do a job that we would be satisfied with. We were not disapointed. The finished job not only met but exceeded our expectations. Extremley satisfied, we will use Smith Tree again. You get what you pay for so to speak, in this case the higher quote was the better choice. The professionalisum and the finished product was worth the extra cost. Hassel free, Smith performed as they advertised.

Excellently

Excellent

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Smith has been taking care of my trees for years and do a very good job.  I have a Locust tree that should have died years ago but they keep it going.  They do a great job of pruning the trees and are very nice to deal with.

I use Smith Tree and Landscape, and I like them very much. Once, one of the products they were using caused damage to some shrubs and Smith Tree was very helpful in convincing the company that made the product that some of the bushes were damaged even though it didn't show it that much. They were very helpful in helping me get compensation for the damage caused by that product.

JOB WELL DONE.DEMENSTRATED EXPERT KNOLAGE.

Great. No complaints.