One Stop Auto

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unknown

Service was performed by a professional team in a.friendly atmosphere. This is the second time I have used One Stop Auto to service my car, and I will not only use them in the future I recommend them to family and friends.

unknown

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I ended up needing to reschedule my original appointment and they were very flexible. I was sure if I was in the right location as the listing says RB Auto Repair and the location is really One Stop Auto Repair. They were a little unorganized with finding my pre-purchased order from AL but once they had it figured out everything was fine.
The customer waiting area is a little cluttered and was smoky and loud so I spent most of the time outside. 
But overall I will be back.

unknown

good job as usual

They provided great service and completed the repairs very quickly. They took the time to go over the inspection with me and even walked me out to the car on the hoist and pointed out several things that were starting to get worn on my vehicle ( front brake pads, and my belt had cracks and was glazed ). I set up another appointment to get my brakes changed and my belt replaced, They also showed me all the things that were in good shape : ) which was a first for me at any repair shop, They were not pushy at all and even said I could drive on the brakes another 5 to 10k miles but I am leaving on a trip soon so I decided to get them replaced before I go.
I was very happy with my experience and will be recommending all my friends and relatives to them. It is hard to find a shop you can trust, and being a lady it is nice that they take the time to explain things to me in terms I can understand, and Maria the co-manager was great at working around my schedule and even is going to give me a ride to work and pick me up the day I come back for my brakes.
They get an A+++++

During this service they discovered another problem which they fixed! They were excellent! They were very nice and even took the car for a drive to check it and then did the service for me!

It went fine.

Went very well, see previous entry.

I didn't spent extra amount. Actually I requested them for another service and we asked them to look at some transmission problem that they said that they don't have the time for it. They took the appointment, they said they had no time, but that was disappointing other than that everything was okay. I would not use them in the future.

unknown

Since part of the maintenance was an oil change and this firm was offering a $20 special, AND because the other Angie's List reviews were positive, I scheduled the work with RD.
I brought my car in early (7am) so that I could beat the rush. The staff were friendly. They did a quick inspection and told me that there was $1400 work needed on my very well maintained car. Included in this figure was new brakes, front and back. The service manager said that there was only 20% remaining on the brake pads; with 60,000 miles driven, this implied that there should be another 15,000 miles of wear on the brakes (we were experiencing no problems with the brakes), so I said let the brakes wait and approved the remaining work. I was told it would take 4-5 hours to get work done and they offered me a drive. I went to the nearby library to work and came back ~4 hours later, only to be told that it wasn't done. After another hours wait, I was told that a part was missing and that the car wouldn't be done until the following afternoon. I was offered a loaner car which I took to get home.
Like a lot of car owners, I don't know much about car repair, and felt like some of the service items recommended (e.g., new timing belt, brakes, new spark plug wires) might have been unnecessary. So the next morning I did some internet research (e.g., http://ca.askmen.com/top_10/cars/top-10-mechanic-scams.html &
http://www.rd.com/slideshows/13-things-your-car-mechanic-wont-tell-you-slideshow/ ) to find that some of them were indeed listed as common scams run by mechanics. I also found out from my maintenance manual that some of the work wasn't recommended by the manufacturer. So I decided to ask more questions about the bill.
Early in the afternoon I called to see if my car was done. I could only get voice mail and no one returned my calls. Finally I called the next door parts company and they assisted in getting someone to answer at RD. I was told the person I last dealt with (the day before) was "no longer with us", but that my car would be done by 5pm. I drove over at 5, got the invoice, asked to get the old parts, and asked to speak with the mechanics about the work done. I got satisfactory answers for some of my questions (e.g., Q: how was wear on the timing belt determined?, A: wear stripes could be seen on the old belt; Q: why was transmission fluid replaced?, A: the old fluid was dark). I got equivocal answers to other questions (e.g., Q: why was engine coolant replaced? A: test indicated that coolant only good to -15degrees, not the -30 recommended). I got unsatisfactory answers to yet other questions (Q: why had a "coolant flush" costing $80 been done?; Q: Why had all the spark plug wires been replaced? A: the computer showed some history of misfiring for 2 cylinders, and it was cheaper to buy and install all 4 than just 2).
I was then told that the garage did not have a computer chip needed to complete the replacement of transmission fluid and hence, the car needed to be towed to the local Subaru dealer (who had the required chip). I asked why I had been told the car would be ready by 5pm given this hitch and told the person who talked to me didn't know about it. It was arranged that I would drive home (again) in the loaner, and that my car would be returned to me at home the next morning.
That night I did some more research on repairs (e.g., recommended intervals for certain services, see
http://www.baierlsubaru.com/service-menu-page.htm ), and also called my son-in-law, a certified mechanic. Collating all the information I had, I judged that two of repairs done on my car (~$200 cost) had been totally unnecessary--replacing all the spark plug wires (for which I was charged $126.66) and doing a coolant flush (for which I was charged $79.97). Neither was called for by the maintenance schedule nor were they every justified to my satisfaction.
After the car was delivered the next morning, I called RD to pay by credit card. I also told their representative about my belief that some of the work done was unnecessary. He said that some customers wanted to err on the side of safety and that was why certain work was done.
So, to sum up, my experience was mixed. The staff were courteous and eager to please, and I have no reason to doubt that the necessary work was done well and professionally. On the other hand, it took 2.5 days to get the work completed, I had to make multiple trips, and most importantly, I was sold services which every reputable source I have been able to consult indicates were wholly unnecessary.
I realize that this kind of padding of the bill is extremely common. If I had known when I first went in what I know now, I probably would have inspected and challenged the recommendations more closely--as always, caveat emptor ("let the buyer beware"). But what I'm looking for in my mechanic (or doctor or contractor or...) is someone I can trust not to take advantage of my lack of knowledge to increase their profit. Sadly, RD did not earn that trust; I will not return nor could I recommend them.

The guys were very nice, timely and called when the car was ready,

they were great.

They worked with me to get the oil change done quickly as I had other appointments. They went over the 30 point inspection and told me about a number of things that needed to be done. Thy wanted me to wait while they prepared a quote for the additional work, but I didn't have time. They said they would email the quote to me, but I never heard from them.

We took the vehicle in because it was acting like the rotor on the passenger side front was warped (pulsated when we stopped) and also smelled hot.  When we got there, it was not the shop it sounded like in the ad on Angies List. The ad said that it was a full service shop covering everything from repairs to detailing to tinting your windows at their restyling shop.  We had a 10:30 a.m. appointment.  We arrived a little early and almost left thinking we may be at the wrong shop (the name on the shop is Able & Affordable Auto Repair).  There were cars parked on every inch of cement around the shop so much that it looked like an old repair shop that had gone out of business.  10:30 a.m.(our appointment time)  came and they were not there, so we called them.  They answered and said they were held up by traffic but would be there soon.  About 10:45 2 men arrived.  They opened the shop.  One went in an got keys and started moving the cars off the lot, the other one started talking to us.  Since they are in the city, they don't have any place to keep the vehicles, so every night, they have to move them all back on to the lot.  I asked if they were certified and they said yes.  I asked my husband if he wanted to leave the vehicle and he said yes.  They called my husband a while later and gave him an estimate of around $500.00 to replace all of the brakes which he agreed to, thinking this would fix the original problem. The shop was to close at 4:00 p.m.  I believe (I didn't get the phone call) that the truck was almost done, so we went to pick it up.  When we arrived they were still beating on the back drum to get it off.  I had to leave to go to church by 5:30 - he stayed  and waited for the truck to be finished.  The ad says that they accept credit cards and that financing is available, what they didn't tell us ahead of time is that to use our charge card, there was a charge - I think it was 2.5%.  Not wanting to pay the UP charge, I told him I could pay with a check - they don't accept checks.  I told them that I could have had cash, had I known about the charge that cost me another $14.50 on top of the repair charges.  Anyway, the truck was done, my husband drove it off the lot.  It started smelling hot.  He just figured it may be the new parts wearing in. Then he saw smoke from the front right side (the original area we asked to have fixed). He turned around and went back to the shop.  They had an instrument to measure the heat of the area.  It was extremely hot.  They had greased the caliper thinking that it was fixed, but it wasn't.  They kept the vehicle and fixed it for a parts only charge and we picked it up the next day.   Positive Comments:  They were friendly, they brought my husband home on Saturday night so I didn't have to go back and get him. They didn't charge us labor for putting the caliper on and they worked on Sunday, which is a day they say they aren't opened.  They did give us the $20.00 Angies List oil change (had to charge for 2 quarts of oil because the F150 takes 7 quarts).  From what I read today on angies list - I think the tires were supposed to be rotated too.  I am not sure if that was one or not, but did come with the $20.00 coupon. 
Overall, I think that they are a shop just starting out.  It's hard to believe that all of the reviews listed are for THIS shop.  Maybe there are other locations for RMB Auto.  Their receipt says Able & Affordable Repair/Managed by RMB Auto. I choose this shop based on the reviews of others and what their services include.  I felt like the shop is NOT what it says on Angies List.  Kind of like I was lied to.

It went very well. Fast. Friendly. They threw in an oil change for only $20. I would go back to them.

They were great. They were fair and honest with the service they provided. They only fixed what needed to be fixed and gave recommendations. The facility is like a regular garage with a lot of cars parked but they lack house keeping persons. It was a good price.

They were quick with what they had to do.

very well!

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My overall experience with them went very well. I have been going to them probably within the last year.

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