J & A Drain Cleaners

"Mrs. [Member Name Removed] hired our company to clean the sewer line in her home approximately a week prior to Thanksgiving. She stated they were expecting guests over the holidays and wanted to make sure the line was clear. We arrived and performed the sewer cleaning service as discussed. There was nothing plugging the line at this visit. Mr. [Member Name Removed] called us back the evening of December 22nd and stated the sewer line was plugged and requested a service person be sent out that evening. Upon arrival, the service person assessed the situation, determined the sewer line was plugged and spoke to Mr. [Member Name Removed] regarding the problem. They discussed possible causes for the problem including the plumbing set up and the possibility of something other than normal waste and paper being flushed down the line and that there would be a charge for opening the line if either of these were the cause of the problem. The service person also gave Mr. [Member Name Removed] a price for cleaning the sewer line prior to beginning the service. At this point Mr. [Member Name Removed] stated that if we charged him he would leave a negative review on Angies list. The service person augered the sewer open and removed feminine hygiene products from the line, which had caused the blockage. The service person then showed Mr. [Member Name Removed] and explained that that type of material should not be flushed down the line in the future in order to prevent a re-occurrence. Mr. [Member Name Removed] then signed the invoice and paid for the service."