I made a detailed complaint on 05/08/18 because i had heard nothing about the progress of phone expect for that an employee was fired on the day i dropped it off and therefore for 2 weeks it sat in the office rather than being sent out as i had paid for a repair. I haven't heard anything about the progress and its been weeks and well over their 3-4 week time frame for completing the job. after not hearing back from you all for over a month i made complaints on 05/08/18 on Yelp, BBB, and your site I received a call stating a manager would have my phone 05/09/2018 and was back and repaired so i could pick it up on 05/09/2018. On my way to pick up the phone, I called to make sure it was really there (being that this company has given me **** and cant be trusted) when i called they had no idea what i was talking about and said no phone was in the office and I would be called back. after the employee did some research he found that my phone wasn't picked up on 05/09/18 as i had been told it would and that he needed to find it. I waited another day and called back, i was told on 05/11/18 that the phone actually wasn't repaired at all and that i could come get it because it now (all of a sudden) cant be fixed at all. all this after being told just the day before that it was ready and all they needed to do was pick it up. now i have no phone at all and honestly for all i know it was broken by you all to the extent where it cant be fixed because i have a voicemail from YOUR employee saying"your phone is ready and were picking it up ini the morning." i want my phone back and the money i paid for my service from you all. this was gross negligence on a number of parts. your company has been unorganized and lacked the proper communication. I also have saved the voicemails where i am told one thing and then you all change it up completely. I am not going to let this go until my issue is resolved and i am made whole again. I have contacted you all numerous times and it won't stop until you do right by me.