FROOK PLUMBING INC

Worse company to work with

Frook plumbing replaced our shower head and faucet in our master bathroom due to poor water pressure. The next day when I turned the shower off the water continued to drip down in a fairly steady stream until it eventually stopped. I called to tell them and they said it's from the pressure that builds up in the shower head, but the water itself is off and that this is normal. I explained that I've never turned off a shower and not had the water stop immediately. They said we could pay more for them to install another shower head but there's no guarantee it wouldn't do the same thing. We will not be doing business with them again.

I was very much taken advantage of by this company owner. First he told me that he and his partner had 60 years of plumbing experience, so not to worry. Then, he sent three 20 year olds to do the work. He Also said it was an "ALL-DAY" job when in fact it took three hours. He fitted prices to the estimate including a $180.00 transportation fee and I live about 3-4 miles from their office. Also, no price per labor until I got the invoice - DOES $597.00 PER HOUR OF LABOR SOUND FAIR? They also sent my late bill (they did not require me to pay at the time of service as they'd stated - more to send the excessive bill later). The owner denigrated home inspectors when I told him the inspector said I needed it done. He wouldn't have been in my house if I hadn't had an inspector tell me to get a plumber asap. The inspector said the job would be around 1,000.00; instead, my bill was over $2,000.00. I'm a single woman and am underemployed currently and they sent my bill to their attorneys!! I was forced to pay and have been so obviously taken advantage of. I don't know how the owner sleeps at night.

The work was done competently. However, when we called for an estimate, we were told they wouldn't give an estimate but it was $100/hr. We figured about 3-4 hours at most. Two plumbers showed up, and I can understand why some tasks just go faster with two people working together. They were at our house 3.5 hours. When they billed us for 6 hours I was floored! As it turned out, they charged us for their travel time to and from our place, and charged us per worker. (Google maps shows Frook as a 10 minute drive but they called it 20 minutes.) They had not explained that on the phone, and it's hard to imagine that the job would have taken 6 hours (2 hours per faucet!) if it had been only one person. They did have to replace the shut-off valves (unexpected) and that required some parts; I was fine with paying for those parts. But a bill of $750 for 3 faucets seemed really excessive and a surprise. I asked for a time estimate when they arrived and they wouldn't provide it because we had bought the faucets ourselves rather than from Frook. Again I can understand that if we had bought weird, hard to install faucets they didn't want to promise that it would go quickly - odd faucet design might take longer. Yet these were apparently pretty regular faucets that they said they had no problems with. Overall, I felt a little like they figured we were wealthy and could easily afford this so they padded the bill. We are not wealthy.

They took the time to talk to you; to explain the situation.

Arrived when promised and work was dome well and efficiently.

I was able to get an appointment to have my faucet fixed immediately.  The staff person that answered the phone was polite and knowledgeable about the problem.  The faucet was repaired to my satisfaction.  I was very impressed from start to finish.