DYER WELL DRILLING & SERVICE INC

Our home well pump stopped working - at a very hot time of summer. We use a lot of waster within the house and have a large lawn irrigation system. I called Dyer Well Drilling prior to 8 a.m. and they sent two technicians out, Kyle and Mason, who came to the house within hours to ascertain the problem, which was that our system was nearly 30 years old and simply needed to be replaced. They were very helpful. Subsequently, a technician by the name of Harley replaced the well pump, motor controls, and interior pressure tank and control box. He was super competent, courteous, and dedicated, staying well into the evening to get the project done. The system is high-tech and very quiet, and our water pressure has increased significantly. I was remarkably impressed with the responsiveness of the team at Dyer Well Drilling. Had they simply waited one additional day, we would have had to get a hotel room and we would have lost a lot of flowers/plants due to our irrigation system being down. Super impressed all around.

Awesome. I called them after another company tore up our lawn getting their equipment stuck in soft ground. Not only did they come out with proper equipment, they also did some landscaping to fix what the other guys tore up. The crew worked about 12 hours in 20 degree weather. Professional. Attention to detail, and courteous service. The next day Mike called to follow up, and it turned into a friendly chat. They made it right. The only people I’d call from now on.

It turns out the valve was poorly designed by the manufacturer and Dyer had figured out how to modify and refurbish them. They replaced my valve with a modified one for a very nominal service charge. That's standing behind your service to an extraordinary extent. I would have paid them to replace it without argument. Instead they went over and above to stand behind their original installation. I wouldn't go to anyone else for well related work.

Done quickly. The worker explained what I needed to do as follow-up. Answered all questions.

Staff were punctual, knowledgeable, courteous, clean. Evaluated my well, assisted with cleaning/treating well to prevent scaling, and verifying the equipment was in good working order.

I had a cracked casing and they repaired it quickly and economically. Their customer service was fantastic. They came when they said they would, did a good job on repairs, and followed up to make sure I was satisfied. I don't know what more I could have asked for.

Called Dyer at 8am and Dyer arrived at around 10:30am to diagnose that I had an underground leak near my wellhead. They could not repair that day because their equipment was in service at another clients. They sent their employees out to hand dig around the wellhead (while mosquitoes are them alive) and repaired it the next day so that out water could be restored. They did not charge extra for the manual labor. They are responsive, reliable and reasonably priced. I would not call anyone else for my well needs.

Lost well water pump on Friday AM. Tech came out in the afternoon and found out that the pitless connection was an old type and could not be accessed using tools on hand. Stated that he would have to get an excavating crew in to dig down and expose the connection. The excavator was tied up till Monday afternoon. He scheduled us for Tuesday AM, and the crew arrived early. The job was done by the afternoon. New pump installed successfully. Would not hesitate to hire again. Highly Recommended. Thank you

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Friday morning I noticed that the pump was cycling, so I suspected a leak in the old well pipe.  Called Dyer.  Justin arrived mid-afternoon.  He had the right equipment, and worked skillfully and efficiently.  His demeanor was friendly and professional.  He did a lot of work in a few hours and finished the job.  The prompt response saved me from a weekend without water or paying premium prices.  Yes, the old steel pipe was a problem, but the check valve also was leaking. I requested replacement of  the 40-year old pump during the same service call.  Justin commented on the old controls in the basement.  I could have replaced those myself, but since he was so obviously competent, I asked him to do it.  I am very pleased with Dyer's service.  I cannot comment on price because I did not contact other companies.

unknown

Should you find yourself in a water well situation, do not panic,as I did call Dyer from the moment you talk to Anna the answers to your problems are dropped into the hands of teams of experienced and very caring people. The first contact was two men who worked very hard to fix the problem without  the necessity of a new well, but it was not to be everything was so old it just could not be saved. The owner of this wonderful company Mike called almost daily to get things going, then on one of the coldest days of the year a knock on the door and a smiling face asking would you like a new well today? I had asked them to postpone until it wasn't quite so cold, but they did not want us to be without water any longer, Once they were well underway a second team arrived to set up everything else. Everyone I came in contact with was happy and willing to work without any complaints, I never heard one grumble. I wish I was a more eloquent writer so I could express how much I appreciated the way we were treated. Obviously I would use them again should  the need arise.   I will leave their sign in my yard so people will know how happy I am with them. One thing I have not done is name all the people who came to my rescue, only because I do not know all the names and I would not want to leave out anyone. You know who you are and how much I appreciated everything. So in closing please use this company good people should be rewarded. Bless you all.

Technician (Justin) was awesome! Very professional and polite, friendly and very responsive in answering questions.  Great service from company - service was fast and responded on a Sunday!!

Had to repair damage to front lawn (well location), otherwise work was good

Called Dyer at 7:40 expecting an answering machine. Received voice mail system suggesting option two for an estimate. Option gave me an actual person - nice. Explained the situation. Was told I could expect someone shortly after nine. Received phone call a little later telling me someone was on the way. Two gentleman arrived and checked things out. They determined that a control box had worn out. They also explained a lot about my well system to me. I appreciated that - good advice. Great customer service, would definitely use again.