Crawford Door Company

They were able to come out early the day after I called. Cables were replaced and the tech noticed the door wasn't shutting as smoothly as it could, and made some adjustments to that. He also greased/oiled the tracks to make it quieter. I was very pleased with the service.

Jason and Dan were professional, fast, and kind. They quickly diagnosed the problem, fixed it, and performed a bit of maintenance. I found the price to be fair for the work they did and the parts they replaced.

I called at about 8:00 am , they were here by 10:00 am. They diagnosed that the door was frozen to the ground, unstuck it, lubricated door and floor, and reset cable in tracks. Door was functioning within 10 minutes. They have a standard charge for a service call and that is what I was charged.

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I was heading out of town at 2pm on a Monday and was to be gone for the rest of the week on business My poor husband would be without the use of the garage  The first company I called told e Wednesday and asked for a 4 hour time block for arrival,  .   When I called them at 8:00 am when they opened and explained my plight, they said they could have someone out between 9and 11 am THAT DAY.  They arrived at my home at 9:10,   AMAZING!!!!

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Instead of fixing it, Crawford wrote an estimate of $1400 for a new steel door. They asked for $600 down so they could order the new door, since mine is a non-standard size (15 x 7). They said the door would come in a week, and meantime I wouldn't be able to access my garage.
Then I had second thoughts and called another company, Overhead Door. Their guy didn't know I had already talked with Crawford Door. He said, I see nothing broken, not even your cable - it's only detached. He rewound the cable around the drum, got the wheel back in its track, and lubed everything. All done in a half hour, and it's working like a charm. He also tightened the tension of my springs, so the cable detachment problem wouldn't happen again.
Crawford also had told me that my heavy wooden door would soon wear out the garage door opener, because inside was a coiled nylon rope which was doing the lifting, and was bound to break. Better to have a new light weight door, he said, so the opener could last longer. His competitor, the Overhead guy, said that's wrong; the nylon cord does not do any lifting, the springs do it.
Crawford also had told me that all metal parts were rusty, and the springs would probably break soon, which could damage my car, or me. Overhead guy disagreed with that. I asked both guys for probable cost of replacing a broken spring, just in case it should happen. Crawford guy said $3-400 for two, Overhead guy said $229 for two.
On the positive side,Crawford did mail back my $600 check for down payment, but they kept the $89 for what turned out to be an estimate rather than a repair call. Estimates are usually free.

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They were here for about 30 minutes. I did have remind them to check to make sure it worked fully. They were about to leave, when I reminded them. That bothered me a little. When they went to look at the door, they offered to add another spring for $50. I didn't think I would need another, since I have only had the one. After I made out the check, they said it was another $15. I had to make out another another check. I thought it was odd. I was surprised that they didn't know how to program the keypad. I just wanted them to tell me how to do it. They said they would have to charge me, but it ended up that they didn't know how to do it anyway. They did come within the two-hour time they gave, which was good.

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I am very satisfied. We couldn't get the door down so our home was not secure and they came within an hour of my call. He fixed the door in  less than a half hour. He charged the $89 minimum service call and a $12 trip fee.

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Mr. Patterson called and arrived a day ahead of schedule, because of an unexpected vacancy in his schedule. Mr. Paterson immediately diagnosed and fixed my problem, then went on to inspect, lubricate, tighten, and adjust everything possible to ensure that my door opener was operating as efficiently and effectively as possible. He was very knowledgeable,courteous, friendly, and professional. I will certainly recommend and do business with this firm in the future...they will be my first call...!!

Great! Arrived well within the 2 hour window I was given. The door works well!

They suggested the motor could be fixed but I decided that due to the age of the unit it would be better to replace it. They took the old motor unit and remotes with them which I can only assume can be reinstalled somewhere else after it's fixed I asked if there was a coupon on Angie's list and the installer did say yes but he would have to charge me for the time it took to print it. I would assume since I relinquished the old motor and remotes that I should receive a rebate on this job without further cost. Probably won't use them again or refer their services to friends.

Installation was great

Prompt, needed to come back twice for adjustment.  Very satisfied with work performed.