BILL & CHARLIES AUTO REPAIR

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Their customer service is great. Everyone there knows me because I am a regular customer. Theyknow the history of my car. They are very honest and their pricing is reasonable. They give me good recommendations on what to do with my car. And I like that they give a discount for members of the Lansing food cooperative.

It is always a good experience. They are very throrough. I never feel like they are trying to sell unneeded services to me.

I always go to Greg and Tim and Bill and Charlie's Auto Repair. They really know our cars and us, and perform the exactly right services at the right time. That's what happened this time: I took my mini cooper in (a month late) for a routine oil change, plus a headlight was out and my check engine light had come on. The oil change was done as usual, at a good price. They replaced the headlight and checked the issue that triggered the check engine warning. The issue turned out to be my own mistake, in that I had neglected to put the gas cap on tightly and excess air got into the tank. I don't think they charged me for that at all. The whole visit took about an hour (I waited) and cost $82. At that time, Greg let me know that my brakes really needed to be done. He suggested that I have ceramic brakes installed, even through Minis have their own brand. Those create a lot of brake dust that coats the rims and looks nasty--really hard to clean off. They had done the back brakes with the ceramic ones awhile back, and they are really great. Greg quoted me $500 for the job, which sounded about right. This morning, I got there about a half hour early, and they even took the car in right away. They did the job in about an hour and a half and it came in at $100 less than the quote. I am thrilled! And I won't have to worry about brakes for a good, long time. I really love working with these guys! And it's a family business--I get to chat with Greg's son and daughter, who are always pleasant, very helpful, and know what they are talking about.

The needed services were performed as requested at the estimated cost quoted. This provider is very good with comunicating services needed and cost to complete them. They were kind enough to take me home while working on my vehicle, then picking me up when completed.

Bill and Charlie's do all the service on my Volvo. I've gone there for many years. The entire team is honest, knowlegable and always willing to help solve any problem. Great place for auto service

Work was completed on time and done correctly. Total charge was substantially below estimate. I have used this shop before and have always been more than satisfied with the result.