ACE CLEANING

They are quick. They are thorough. They are on time.

There were several questionable things that took place. Upon entry to our home when the cleaners walked in I kindly asked could they use shoe covers because we just shampooed our floors. I was advised that was a hassle but they would remove their shoes. One employee removed his shoes at the door and was very respectful. The other ignored me and walked throughout our house. I asked again and the second cleaner removed his shoes upstairs on our newly cleaned carpet. I also asked did I need to move any furniture. They advised that they will take care of that. I left them alone to work on our second floor ducts while I attended to my children. Sadly I did not check upstairs behind them right after they were done. Our vent ducts are above our beds. When I entered each bedroom there was debris, dust, dirt and paint chips allover our beds. They never moved our furniture and had to step on our pillows in order to get to the vents in our bedrooms! Downstairs in our dinning area about .5 inches above the vent duct our wall is cut through the drywall! I know that several vents were difficult to remove and they used a razor to break the seal of the paint from the ducts but I do not know why my wall is sliced. I spoke with the Ace's owner and was advised he would reprimand the employee that was disrespectful but that was it. We paid $283.00 and were left with damage to our wall and the full bedding to launder including the pillows for 3 beds. We also had a futon and floors in every room to vacuum. The work was done sloppy and the whole situation was unprofessional. Ace had higher scores on Angie's list than the other local companies but don't waste your time hiring them.

The service went well and the team was very honest about what should be cleaned. They saved me money! And, they were professional and courteous.

They didn't have a good rate as Stanley Steemer. It's a very competitive market here that's why I use coupons. There are tons of carpet cleaners. They all are within $20 of each other. They didn't spend extra time with me but they did the job. They gave me a window and that's standard operating procedure, and they were within that window. They were thorough, they didn't spend a lot of extra time, but if I ask them to do something or pay attention to something in particular, they would. The workers were fine.

2 very nice quick working guys did a great job. They were courteous of my pets.