Webster Electric, Inc.

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The electrical work was done well. During the job the door to my chest freezer was accidentally damaged and the seal ruined. I worked with Brad Danger at Webster Electric and he handled the entire situation in a highly professional manner, replacing the freezer with a new one that I selected and even personally carting away the old freezer with his wife on labor day weekend! This is the best customer service I have ever received.

I can't say enough good things about my experience. I searched for an electrician on Angie's list and selected Webster based upon reviews and grading. When I called they were very courteous, helpful, and responsive. I told them what the problem was and that I was concerned about additional issues and safety. They talked me through everything on the phone and told me that there were no immediate additional safety issues. They came out first thing the next morning and had all of the parts with them. They called before the came out. I was able to communicate directly with the technician and had him bring a few additional items along. Not only was the service and responsiveness excellent, the pricing was very reasonable. Because of the great work I am going to ask them for a quote to upgrade the panel. I would highly recommend Webster Electric and will use them again in the future.

Webster Electric was one of the electricians recommended to me by my lighting shop, so I gave them a try. Webster was courteous on the phone and in my home while work was being done. Webster let me know, up front, that I was outside the “normal” service area (approximately 25-35 minutes away) and I would pay have to pay for their travel time. Webster scheduled me a few days out. Webster’s electrician arrived early and began work right away. Prior to the electrician’s arrival, I purchased a replacement ceiling fan and sconce—he brought the replacement doorbell (which is included in the $310 bill). After examination, the electrician informed me I could replace the ceiling fan as planned; or I could buy a new switch and have it installed later (as he had no switches with him)—I chose the former to get the job done immediately. The electrician installed the fan, as well as the outdoor sconce and repaired/replaced the doorbell in 1.5-2 hours. I believe I was charged for a 30 minute drive each way, as well. Labor costs totaled $277.00, and was in the realm of my expectations. A bit pricey, but good, solid and quick work was done. I would hire Webster again for bigger or complex projects, but likely will go with a company closer to my home for small projects in the future, so that I do not have to pay travel costs.

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Everything is working correctly now

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Project Manager Brad Danger came out for the estimate. He arrived on time and was very professional. The proposal was well within reason for the work needed to be done. He assured us the work would be done within a month. He kept us updated as to the time frame via email and talked with my husband on the phone several times answering questions as they came up.
The project was scheduled and two very nice electricians...Dan and Bill arrived exactly on time.  They introduced themselves, explained exactly what they would be doing and kept me informed as they worked. They were friendly, professional and completed the 4 projects in under 5 hours. They cleaned everything up spotlessly and moved things back into place without asking.  I was shown each project as they completed the job and given time for questions. They didn't even require payment, and said Websters would bill us.  I am very happy with the entire process with this company.  From the initial call, through the estimate and proposal to the actual work.  It has been a long time since I have had the good fortune of working with such a customer service focused company.

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Mark is very friendly.  He walked me through the things to check with my electrical problem and was able to solve my problem over the phone. 
I will definitely call him if I ever need help with an electrical problem.  Honest, knowledgeable guy!

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They worked me into the schedule.  The technician came prepared with a used Pushmatic main breaker which saved me a great deal and eliminated the need to search for a new one since they are no longer made.  The work was done quickly the technician was very polite and helpful.

They came out twice and didn't do what we asked either time! It felt like a rip off. The finally got it taken care of on their third visit. While here they were very polite and very professional in behavior but we just did not realize that we would have to pay for their mistakes.

Everything Went great.  Installer was prompt and took care of everything in a day.

Brad was great when he was out to give me an estimate.

I will definitely do business with them again.

Jordan was on time & conducted himself professionally. Cleaned up when he was finished. Didn't get my senior discount (5%).

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