VanDam & Krusinga Building & Restoration
About us
Our Emergency Services is available 24/7 at 800-493-8673. Certified Aging-in-Place Specialist
Business highlights
Services we offer
24 hour Emergency Services, Remodeling-Residential and Commercial, Residential & commercial restoration, flood property damage repair, mold remediation, repair after fire damage to property, water extraction
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
60% | ||
17% | ||
7% | ||
13% | ||
3% |
We had a broken pipe in the upstairs kitchen on 6/15/15 and subsequent flood of upper and lower level of home; we own a bi-level home. Van Dam & Krusinga came out to assess the damage and give a quote on 6/26/15. Insurance approved them to start working. It was agreed with insurance that they would clean up the flood mess, tear out specific walls and cabinets and restore the home; mainly the kitchen and lower level grate room. We visited their showroom on 7/9/2015 to choose flooring and cabinets. We were given a simple drawing of the cabinets on 7/28/15, only after we begged them three times for something from them. We met with their "kitchen guy" Steve on 7/30/15 in order to understand the drawing and hopefully get some ideas from him. He worked the computer and the 3D pictures, but refused to offer up any ideas, even after I stated, my husband and I have never done this and we are not creative. He just stared at me when I said that. They ordered the cabinets finally on 8/7/15. Let me say, the guy in charge of our project, Scott, was not very good at all in returning emails or phone calls. After awhile, all he would do is text. Four of us are living in one half of the living room at this point; the only rooms not affected were the bathroom and three bedrooms. The cabinets took 4 weeks to come in. During those 4 weeks, the guys sporadically came and tore out cabinets and flooring and did the drywall. The drywall was not done very well, especially the ceiling. You can still see many imperfections to this day. The cabinets came in and were installed on 9/8/15.The refridgerator casing was not installed properly, two cabinets had been ordered at 30 inches when we needed 27 inch cabinets, the 9 inch end cabinet was misordered, needed to be larger, they installed the lazy susan cabinet door upside down. Now new cabinets had to be ordered. Meanwhile, we are still living out of the living room, 3 months later. The flooring started to be installed on 9/11/15; starting downstairs first. The installer obviously didn't know how to do this and my husband spent several days asking them to start over. My husband has continuously been asking Scott for completion dates on all phases and Scott does not answer or give him one. Electrical outlets had to be repositioned after we made mention of errors. They put up wall trim before we had finished painting so we had to paint after it was placed. No professionalism at all or attention to finishing touches. The flooring was put down and numerous places(at edges) were so not perfect. Throughout all of this process, people just showed up at our house, NEVER any communication from Scott unless we called him. This is not an exaggeration, he never communicated with us. There is no attention to detail with this group. The second set of cabinets arrived on 10/5/15. Two cabinets were the wrong shade. No sense of urgency with this group; we are still leaving out of our living room. They dented our slider door downstairs, they dented our refrigerator, they gouged the painted walls; no attention to detail. We haven't heard from Scott in weeks, now it is 10/20/15.crown molding never ordered properly, took weeks to arrive after this. Scott never called us to tell us things had arrived. We always had to wait and wait and then call him. They last came out for finishing touches on 10/28/15 and we haven't heard from anyone since. No one walked through our house when they were finished to see how the project ended. No one called to say they were done. No one called us to ask our opinion of the job. The people at Van Dam & Krusinga, particularly Steve and Scott, are so unprofessional. The worksmanship is horrible. Use them to clean a mess, but nothing more. p.s. they did the same poor job to our neighbor two houses away after he had a flood in 2015 as well. I would NEVER recommend them.
Very professional, thorough approach. Identified all issues and remediated them thoroughly.
Personnel were courteous and business-like.
Cleanup was thorough and tidy. They left the rooms in excellent shape.
A great job. Everyone we dealt with was friendly ,helpful and professional. Joel, who did our estimates, took a lot of time with us to make sure we knew all that was going on and what would be paid by our insurance and what we would owe. He even pointed out that the insurance payment had not included work my husband and I had done ourselves and straightened that out for us!
Kathy in the flooring department was very helpful and checked in with me often
to make sure everything was going as planned.
All the work crews were on time, got everything done quickly and left a clean house. They were polite and friendly and nice people to have in our home.
I had to carefully inspect work daily and point to areas needing attention. VDK supervision was absent.
with builders) and was satisfactory in almost all aspects. In
retrospect, however, I should have used someone else for this particular
job. I am very picky about finish; the person who did the finish work
on the cherry rail was not. It is rough to the touch for the full length
and several blobs of poly can be felt and seen, but only if you look
carefully. Structurally and visually it is satisfactory, but fine finish
carpentry it is not.
Every person who came out from Joel Newton, the estimator, to the craftsmen who did the work were professional, above average in their area of expertise and efficient in the repairs. All were professional, polite, and considerate of family needs. They made sound recommendations based on years of experience. They treat your home like it was theirs. You cannot find a better contractor to work on your home.
Their communication and responsiveness was poor from the start. For example, after the first inspection, we were told we'd hear from them by the end of the week, but instead we had to contact them at the beginning of the following week. On they day they were to begin the interior work, the workers couldn't figure out how to use our pin-accessed door (we were worried it was our error, but determined that it was not). Obviously this caused them to lose a day of work, but apparently this threw off their entire week's schedule. Instead of telling us this, they just didn't show up when we were expecting them to and offered no explanation until we called to ask. On the day the work was to be completed, we came home to find some things not as we expected. Since we didn't hear otherwise, we assumed they thought they were done, but it turns out they weren't - but again, we had to contact them to find this out instead of them contacting us.
The restoration work turned out beautifully. The drywaller did an outstanding job protecting our house from dust and debris, he matched the texture of our ceiling perfectly (much better than the first time it was re-done by VanDam and Krusinga two years ago), and he cleaned up after himself thoroughly. We are also very happy with the replaced window sill and crown molding.
Based on our customer service experience, I wouldn't use VanDam and Krusinga again, but I wouldn't necessarily not recommend them. They admitted their original mistake, upheld their warranty, and the completed repairs look great.
Bottom Line: We hired them to fix a leak, they told us they fixed it, and it turns out that not only did they not fix it, but the and quot;fixand quot; they installed was done so incorrectly by their own admission. We appreciate that they stood by their warranty and completed the repairs at a high level of quality for a fair price, which is why we wouldn't recommend against using them. The low grades in the review are based on the poor communication, which we are obviously not the only customers to experience. Offering a discounted price doesn't excuse this. If we had felt that the quality or price of the work was poor or that they didn't stand up to their warranty (none of which were the case), then this review would have been an F.
"In 2009 we were hired to replace flashing around the bottom of a set of windows. That work was successfully completed in 2009. In 2012 there were additional leaks. The member contacted us believing the issue was related to the work we did in 2009. Initially, we considered that to be a possibility. At our own expense, we worked with the member to discover and prove that the leak was related to the windows themselves and also to a secondary roof flashing issue. These two sources were not addressed or included in our contract from 2009, so to say that we “should have identified and fixed them” in 2009 is not a fair statement. Indeed, as part of the repair this year, the member worked with a window company to replace and fix the windows. The $300 charge for the repair this year was for the roof flashing issue discovered this year – again, not related to the work we were contracted for in 2009. Having been in business for more than 50 years, our reputation is very important to us. We found the source of the leak, removed and replaced drywall, painted and completed related repairs for no charge, even after discovering that the leak was not a warranty issue – all in good faith. We are disappointed in this review of our company, especially since in reality we should have charged more than $1,000.00 for the work that was completed."
They were great to work with, courteous, professional, and innovative in finding a solution to the broader challenge we had of fixing the issue and reassuring the buyer. They did an excellent job. I would highly recommend them.
"We are deeply sorry and apologize for not getting back to you in a timely manner. Although we are glad you were pleased with the quality of the workmanship, there is no excuse for poor communication. We'll contact you to discuss your concerns."
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