About us
Taylor Lawnmower Sales & Service has been offering exceptional lawn and outdoor equipment and maintenance since 1957. For over 50 years, Taylor Lawnmower Sales & Service has been a family owned and operated business, providing the people of Kalamazoo and the surrounding areas unparalleled service and commitment for their satisfaction. Whatever it is that you need, Taylor Lawnmower Sales & Service has what you need. Whether it is a snow blower, lawn mower, or other outdoor landscaping equipment, we offer only the top quality equipment that is both competitively priced and contains a hassle free warranty.
Business highlights
Services we offer
We sell new and used equipment and parts as well as do small engine equipment repairs.We are an authorized warranty service center for many lines such as Motovox, Generac, MTD, Troy-Bilt, Yard-Man, Yard Machine, White, Bolens, Toro, Ariens, Baja, Manco, Poulan, Homelite, Ryobi, Mcculloch, Kohler, Briggs & Stratton, Tecumseh, LCT, Tanaka and many more. As part of our efforts to remain green friendly company, we can also dispose of gas, oil and batteries safely at no additional cost to you. We hav
Services we don't offer
electrical repairs, stand by generators (portable only)
Amenities
Eco Friendly Accreditations
Yes
Accepted Payment Methods
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Number of Stars | Image of Distribution | Number of Ratings |
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75% |
Filter reviews by service
Picked up the tractor and went to cut the grass on our half an acre lot. The lot has an small hill and this tractor just climbs it like is nothing, well, that day the tractor cut off in the middle of the hill and the tractor had no power, ran very slow so, i called the shop and they told me to bring it back, and i did. Next day the same problem, the tractor was running sluggish, slow and without power. I checked the oil out of curiosity and i noticed that they had filled the oil reservoir all the way to the top of the filler tub and way past the mark in the dip stick that says full. They were trying to blow the oil seals on my tractor so it would leak oil. I don't believe that they did any tune up to the tractor either.
I called the shop and spoke to a lady who said that she was the owner, she was rough, unprofessional, raising her voice on the phone and very cocky, who told me that if i wanted my money back to take them to court or to bring the tractor back again, i said no way. Their mechanic is an African American who is as rough and unprofessional and bad mannered as she is. I went to the shop personally and i ended having to call the police because they started to yell and to threaten me.
So, i took the tractor to another shop and sure enough their tune up was no tune up at all.
I called my credit card company and when i went through the receipts they had charged me $15 dollars extra by inflating the prices. I placed a dispute with the credit card company and proved to them that this was fraud and the charges were reversed.
"This is an unfortunate situation, however, yes we did the repairs as stated and noted via the police when they were at our location and please note that the police asked the customer to not return to our location as they have had many problems with this individual (Please note that at no given time was this customer threatened by any member of our staff—the customer was actually threatening us and it was actually a member of our staff that called 911. We offered several times for the customer to come to our location with the tractor so we could observe how he was operating the unit which he said he would and never did. The work was done on this unit exactly to specifications and the credit card company did NOT reverse the charges after their investigation was complete. If we were to charge a customer for work and/or parts that was not done or installed not only would be completely unacceptable/unethical but considered fraud--please note again that the police officer did observe the parts that were replaced. This customer refused to bring the unit back for us to attempt to make the situation correct--he brought it the first time then when he got home he contacted us with problems we asked him to bring it back which he did we checked it again and found no problem--he took it home the second time and called with the same problem and in turn returned with the unit once again -- per our policy it was turned over to the service manager-- he in turn checked the unit and actually went and mowed the neighbors complete property including hills and found no problem. The customer once again picked up the unit and called and said the same problem existed which is when we asked him to return with the unit so we could observe the customer's operation of the unit which he said he would but never did. WE MUST STRESS THAT WE HAVE BEEN IN BUSINESS SINCE 1957 and have complete knowledge of checking oil levels and further WE MUST STRESS THAT OVER FILLING OIL LEVELS WOULD NOT BLOW UP AN ENGINE OR ANY OTHER DAMAGE-the only thing it would possibly do is foul the spark plug and or make the engine smoke and or damage the air filter. Please note that when the customer left with the unit driving it down the road as that was the way he brought it was driving it here the unit was not smoking. This customer is of the Hispanic race and he kept insisting that we were doing things to his tractor on purpose due to his ethnic race which is in no way at all true. He kept insisting that our lead technician who is African American did not like his race which is just simply not true. Please note that his statement of over inflating prices is just not true we do not have to charge what other shops charge if in fact there was a discrepancy. In closing we truly regret that this individual has an exploded view of the actual events and did not allow us the opportunity to show him that his only problem was the extreme height of grass that he was attempting to cut and additionally the grass was wet. His statement of 5 days is also incorrect as we run 2 – 3 weeks in prime season which this was in May/June 2013. Please note that it is truly unfortunate that one year later we are still answering to this original complaint and that we would offer advice that the credit card company found in favor of us and that is only because we were able to prove our case. We would readily respond to any further complaints and would like to stress again that at no time did the owner or any other member of our staff treat this individual in the manner that he has stated."
UPDATE 2015: We did receive the apologies and the letter for the free pickup. They were prompt to pick up the tractor and were very responsive to our request. We have changed their rating because they quickly resolved the issue with an apology and the free pickup. They went over and beyond what we asked for.
"First we will say that under no circumstances is it ok to make a customer feel unimportant or "out of the loop". This was again an unfortunate situation and the situation should have been handled differenty and we did and do apologize for the [member information removed] that these folks had as well as their feelings in this venture. First let me say that what we were trying to explain to them is that yes we are a small business so it is important that we do not make wasted trips especially to other cities. This in no way shape or fashion justifies the way the these folks felt--We will say that the rep that left them the message was in fact in the [member information removed] that day as well and he let his emotions get the best of him -- we have apologized extensively to these folks as well as Roy Jr called and spoke to them directly and expressed his sincere apologies for his shortness. We had a driver in [member information removed] at their place of residence without response and they are not responding due to an [member information removed]and Roy Jr responding in the middle of an emergency which he has given them full details directly. We did follow up with another apology via mail and offered a free pick up and delivery to try to show our sincere apologies. We must stress that this is in no way shape or fashion our goal or our normal practice if you will and have put forth the apologies as well as the opportunity for them to take advantage of a complimentary service call/pick up & delivery for their hassles."
"Thanks [removed member name] for the positive review."
Licensing
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