MOLLY MAID

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I used them before and they did a very poor job. I took pictures and went to the company and complained. So I did get like an hour and half of free cleaning. That was much better. I had paid for a move-in service for them to clean all of the cabinets, cupboards and wipe down all the closets. That was not done because there were crumps in the cupboard. There was cobwebs in the drawers. So the hour and a half didn’t take care of it considering what I paid. The second time they just did the sinks, toilets and vacuuming. They dusted down the blinds and things like that. They charged a lot for what they did. They did come on time. The ladies who came the second time when we were in the house were very nice and professional.

The service started well the first few times, then started getting worse. We thought it was just because we had different crews a few times. The last time they were here, we were both home from work during the first part of the cleaning and had to run some errands before they left. Our wood dining table has a gouge in it in a circular motion, like one of the ladies' rings had spun upside down while she was dusting the table. The trim on the bottom of the wall on all the corners where carpeting is has been torn up by their vacuum cleaner. My daughter's new dresser now has a damaged corner and white scratches all the way down the front bottom base from their vacuum. I had to clean the tubs and showers when they left because they hadn't been touched. The master closet wasn't vacuumed at all. Standing water was left on our laminate wood flooring. When my wife called to cancel the service and explained why, the response was "we've never had a complaint like that before, so I'm not sure what to make of this". No, thank you for your feedback, we're sorry your last experience wasn't very good, what can we do to make things right? Nothing. Very disappointing service. Would not recommend this company.

I love their girls. They try to send the same people each time, but they have a high turn over. Linda has been the team leader for my home for a while. I really enjoy her. She is pleasant, on track, and keeps track of the other person working. I have a big home and they are in and out within a couple of hours. The price is very fair.

We were very disappointed by the work. They had just done basic cleaning. I thought by not having any furniture or fixtures in the house would have allowed them to do a good job but it did not. First there were clumps of dog fur left on the stairs, both the stairs to the second level and stairs to the basement. There was an inch thick of dog hair and dust left in the fireplace of the measure bedroom. Not to mention the dust that coated the pocket door and the globs of fur and dust that came out when the door was moved. The fridge still had a puddle of juice at the bottom. There was dust and fur surrounding all the appliances in the kitchen. There had been mold in the dishwasher and when we called we were told they would do a treatment on the dishwasher. I was informed by the women who came to clean that they would only be wiping it down, which they did not. There was hair on the floor of the guest bathroom and the toilet had not been cleaned. None of the windows had been cleaned. The walls had not been wiped down. There were shapes of dust on the walls were there had been mirrors and pictures. None of the calcium deposits on the sinks had been cleaned. All the bathroom fixtures still had that brown/red color human residue left on them.The basement was not even touched. There was no sweeping or vacuuming done. The cupboards in the kitchen were still dusty and the tops were full of dust and dog fur. The only thing I could tell that was actually cleaned was the fan in the master bedroom and the molding around the doors. In the end we had to hire another cleaner who was more expensive but actually did the job.