JACK T DEHAAN HTG & COOLING
About us
We are a family orientated business. Jack did heating service repair and installation for a local oil company and now he has his own business. We have just reached our 10 Year Anniversary on October 1, 2011. Cheryl (Jack's wife) handles all the office work, Our son Dan works with Jack, both servicing and installation. Dan's fiance helps Cheryl in the office. We operate out of our home and can be reached at most any time of the day. We always have an answering machine on - please use it if we are not able to answer the phone. Our aim is to satisfy the customer and we will service their home as if it was ours. "WE WILL NOT RECOMMEND OR PUSH FOR ANY OTHER SERVICE IF WE WOULDN'T DO IT IN OUR OWN HOME." When we are done working in your home, it will look like no one was ever there working. The phone goes directly into our home, so if you need to, you can call anytime of the day. There will be times that you'll have to leave a message, BUT we will get back with you.
Business highlights
Services we offer
We service all residential heating and cooling units. We are trained for natural gas, air conditioners, duct work, fuel oil tanks and gas piping along with complete service for these units also., propane gas and FUEL OIL furnaces. We have an extensive parts inventory on hand and are always able to get any parts needed from our in-town supplier if we don't have it. We install new heaters, water heaters
Amenities
Emergency Services
Yes
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 6% | ||
| 6% | ||
| 0% | ||
| 0% |
"[removed member name]: We are glad everything is working properly for you! Cheryl DeHaan Jack T DeHaan Heating & Cooling, LLC"
"Thanks (Removed member name). No one can accuse you of being bias. Cheryl DeHaan"
In sum, very polite, knowledgeable, and punctional, but I will not call him again since I prefer the costs involved to be more transparent. At least give a heads up before you do anything that is an additional cost.
"(Removed member name): I'm sorry that you feel you were misled in regards to the AC tune up Big Deal. The $59 only covered the labor fee to clean, check, test, and adjust the AC as needed. The additional fees that were charged were for the new freon. You were not charged for an air filter. If you have any more questions, please call me. Cheryl DeHaan, Jack T DeHaan Heating & Cooling, LLC phone: 269-343-2703"
"Thank you [Member name] for your review and allowing us to service your HVAC equipment. Cheryl DeHaan Jack T DeHaan Heating & Cooling, LLC"
Quick response to the purchased deal and the appointment was made easily to fit my schedule. Dan came out and performed the service efficiently; very polite; professional and informative. Thank you.
"[Removed member name], Thank you for your kind review. We will see you 9-1-2015 at 3:30pm to install your new part. Cheryl DeHaan"
"[member name removed]: Thank you for allowing us to serve you and your home comfort needs. Cheryl DeHaan, Jack DeHaan Heating & Cooling, LLC"
"[member name removed]: Thank you for your review and thanks for allowing us to serve you! Cheryl DeHaan"
"Thank you [member name removed] for your review, we appreciate it."
After about 45 minutes of work he said my unit was working fine and that it was a little old (20 years to be precise), but in good working order.
He recommended a new unit and gave a very rough estimate of $3500.00, to purchase and install a new unit.
For the most part it was a good experience, until I had someone come for a second estimate. The second service spent about an hour just tracking my ducts and figuring out where they all went, they determined that I would need more like $5,000.00-$7,000.00 worth of work.
Why the discrepancy? It seems Jack DeHaan did not measure inside space and did not inspect the duct work enough to realize that there was a serious lack of returns in the house and that one end of the house (the end that we initially complained about) needed a lot more duct work and possibly a separate damper to control the air to the far end of the house where the master bedroom and kitchen are located.
Althought DeHaan provided good service it was not the best service around for the money, and he did not take the time to measure to ensure that he was giving a good estimate.
"Thank you for the review [removed member name], we appreciate it. Sorry that you feel Jack didn't fully recommend what you needed. Jack was battling stage four colon cancer during that time and has recently passed away on February 9th 2013."
"Thank you for your review [member name removed], we appreciate it. I also would like to share with you that Jack has passed away from his cancer. He passed on February 9th 2013, we are still in business though and Dan(his son) is doing the work now. Thanks again."
Licensing
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