Great Lakes Waterproofing

BEWARE,BE INFORMED, BE SMARTER THAN ME Great Lakes waterproofing of Kalamazoo Michigan Salesman don joyner Manager Charlie hill Expert?..Brad Rowgo 4 1/2 years and over $10,000 paid to them and all three areas still leak Requested refund, they denied. They offered me $1200 Do not sign their contract without adding a safety net for yourself, have a lawyer review. They now blame my landscaping which hasn’t changed in 10 years. They also had the nerve to say I should now buy their sump pump package. There is nothing wrong with my sump pump. THE ONLY GUARANTEE IS THAT NEXT TIME IT RAINS, ILL HAVE WATER IN MY BASEMENT BEWARE BE INFORMED

It went well. The true test will come after a heavy rain and we haven't had one yet.

We had a big leak under the basement stairs in the front of the house and a couple of small leaks in rod holes in the back of the house.  The company used their Bentonite system 2 times on the outside of the house without much improvement in the stairs leak, so they installed the drain tile system there (no additional charge, covered by their warranty.)  This still didn't fix the leak, so hey had to go into the wall to discover holes behind the basement stairs.  They filled them and no more leak!  They also filled the rod holes in the back which were not part of the initial estimate at no charge.  I give Great Lakes high ratings because they honored their warranty and kept coming back until our problem was solved.  Their employees, especially Josh, were excellent!

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They've been out to my house 6 times now and have not properly waterproofed the basement. They are now not returning calls. I've still had trouble with water coming in the basement but they claim they did not guarantee the work. The salesman guaranteed that they would waterproof the basement properly when I originally set up the work with him. Last summer I contacted them to come back out because of water in the basement but they never got back in touch with me. I felt their price was acceptable if the waterproofing had worked. I chose them specifically because of the warranty and their price.

It was good. It took them under two hours. I liked that there was no disruption to the landscaping. It's worked perfectly.

It was good.  They did have to come back a few times to get the leak to stop, but it was successful.  The water was coming into our basement from outside and they had a unique way of dealing with leaks.  They trench into the ground and they put a chemical into the ground that expands and prevents the water from getting into the basement.  You have to wait to see if it works and they may have to come back.  It took 3-4 months for us.  It was a lot less expensive than if we had to completely drywall.  We were satisfied with the experience and I’ve recommended them as well.

The waterproofing team was awesome.  I had my basement evaluated for waterproofing because of some water seeping between the floors & walls during hard rains on a wall in the basement.   They recommend using a Volcanic Ash grout like injection into a 10-12 foot section of the outside of basement, in the where we were seeing the water.
They were in and out in less then 3 hours and we haven't seen a leak in a month.  Time will tell - but they stand behind there work and it has a lifetime guarantee.  So right now its all good.

See above.

My phone message was answered within a few hours, and an inspector was out the next day. In a couple of days a workman came to the house and repaired the leaks within a couple of hours.