Great Lakes Waterproofing Co

Three years, multiple trips. No results. Cannot recommend. Has ignored letter from lawyer, contact from BBB, has false membership listed on website to Grand Rapids Chamber (not current since 2016). Has ignored call from me.

BE INFORMED, BEWARE I spent over $10,000 with Great Lakes Waterproofing of Kalamazoo, Michigan. They were hired to eliminate water in my basement in three areas on the East side of my home. After 4 1/2 years…all 3 spots still leak. I have called, sent emails, send videos to Charlie Hill and Brad Rowgo. I have requested a full refund, which they have denied. They want me to settle for a refund of $1,200. They now blame my landscaping which has not changed in 10 years. They also tried selling me more, a sump pump package which they will discount 30%. REALLY There is nothing wrong with my sump pump, REPEAT …. THERE IS NOTHING WRONG WITH MY SUMP PUMP I will say the fastest response by Great Lakes Waterproofing was the first visit with their salesman Don Joyner. He showed up and guaranteed me a dry basement, just sign the contract. LIFETIME WARRANTY, TRANSFERRABLE !!!!!!!!!!!!!!!!!!!!! The only guarantee I have is that the next time it rains, I will have water in my basement I’m looking into hiring a lawyer, reporting to Better Business Bureau and any other agency who will hold them accountable. BE INFORMED, BEWARE

A tremendous amount of water entered our basement after their injections. We spent thousands of dollars to remove wet drywall, insulation and carpet. Of course their warranty says they aren’t responsible for interior damage. They came back and injected under warranty twice more and water is still coming in. We should have gone with an interior drain system from the beginning.

Very punctual for estimate and professional. However the basement is still wet and they have absolutely the worse customer service of any company I have worked with. Called in May and they finally came out to see it several weeks later. And finally came out to fix it in August. Still having problems and have called them 3 times and talked to a receptionist (live) each time. Can't get a call back from anyone on when anyone will be here. Their office is horrible and their customer service is pretty poor as well.

fine they were timely and professional

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It was great.  We’ve had flooding every year, but it no longer occurs since they’ve been here. It took around a day to do the work and everyone was great.  They did what they said they’d do, cleaned up, and it works.

It didn’t go all that well.  They had to come out 3-4 times and it’s never been truly fixed.  When it rains hard, we’re still concerned that it’s going to flood.  However, they did put in an effort to fix it.

The technicians were friendly and nice.  They had to come back twice and they had no problems coming back the second time.  However, the solution didn't work and we’re still getting water in basement.

It was great and they did a wonderful job.  We had to call them out again because part of the home was still leaking, but they took care of it.  I had no problems scheduling. The technicians were professional, cleaned up after themselves, and were in and out.  Our basement flooded every year, and now we have no problems.  I was very pleased.

They sent a team of temporary contractors to do the work, and they weren’t as good as the two actual employees of Great Lakes Waterproofing.  They were able to fix the problems.  The salesperson was really good and followed up after the work was done. It works and I also have a lifetime guarantee.  The full time employees were great, the part-time employees, not so much.

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One person came out to do the estimate he talked a little fast and I had trouble keeping up on what he was telling me.  They were here for at least a half hour to 45 minutes.  They sold their product very well.  The gentleman that came out was pleasant and polite.  I was in my home alone with him and felt very comfortable.  They also told me the name of the person who would be coming and then he introduced himself before I opened the door making me feel comfortable.

They were fine and it was good. They were nice and they showed up on time. I don't have any issues with it. What I remember is that they were outrageous.

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