E M Sergeant Co
About us
We install and service heating and cooling equipment and we deliver propane and heating oil. As a Carrier Factory Authorized Dealer, our heating and cooling technicians are factory trained, NATE Certified, and pass rigorous testing, background checks and drug screening before they enter your home. We offer service agreements for new and existing equipment, bundled packages for propane and heating oil customers, an on-line store for filters and parts, and many other services that make it easy to forget about every part of your heating and cooling system — without neglecting it. Our business has thrived on referrals and repeat business since 1910. Fully licensed and insured, we stand behind our work with guarantees, 24-hour service, and a team of exceptional technicians. We are locally owned and operated and support the community. Cost is determined by job.
Business highlights
Services we offer
Residential and commercial heating & A/C, gasoline and diesel delivery., heating oil, propane
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 63% | ||
| 25% | ||
| 0% | ||
| 0% | ||
| 13% |
E. M. Sergeant telephoned me about a month later (having seen Angie's List, which they occasionally check) and asked me how they could address my grievance. Although I said that no compensation was necessary or expected, I was surprised to find a package containing a new furnace filter on my front porch a few days later. As I mentioned earlier, everyone is entitled to an off-day--so long as there aren't too many of them.
So, for my $69 I got a 5 no 7 minute cleaning that consisted of the tech using a paint brush sweeping motion and blowing air with his mouth on the burners. Worst $69 I've ever spent. If the tech is going to rush through a cleaning there's no telling what damage he'll do when attempting to install a new system. !!!KEEP AWAY!!!
"After reading this client's complaint I called him directly and learned more about what happened. I agreed that we did not provide him value, apologized and waived all his charges. I also thanked him for his feedback and let him know that he could contact me directly at any time to discuss any future issues. Pete Woodruff, President, 269-343-1363"
"Even good companies make mistakes, and this is certainly one of ours. We agree with most of what the member said in his review and have a call into him to try to make it right. It was a time and material job for temporarily moving his condensing unit so that he could move something out of his back yard. Based on a similar job we had performed recently for another client, our salesman told him that the price should be around $300. We ran into an unexpected complication - that we needed to recharge his system with refrigerant after the reinstall - and instead of communicating that issue to him we simply completed the work and billed him. Although it was technically a time a materials job, we should have found a way to stick close to the estimate. I am especially concerned that he wasn't able to get a response from us when he called to discuss his concerns. We are reviewing our internal systems to insure that doesn't happen again. And although I wish he would have called me (the owner) when he couldn't get a response from my team, I can't blame him for getting frustrated and giving up. We value his business and would like to earn his trust again, starting by resolving this situation to his satisfaction. Sincerly, Pete Woodruff Owner Pete Woodruff President E. M. Sergeant Direct: (269) 492-7790 Main: (269) 343-1363 Toll Free: (800) 530-1363 Fax: (269) 343-3133 e-mail: [email protected]"
Licensing
State Contractor License Requirements
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