Camp Ravenwood Kennels

"Hello, this is Jeff Vander Meer owner of Camp Ravenwood Kennels. After looking over security video footage and talking with the staff, I have found that your pet Addie had her food and water available at all times during her stay at our facility. She did eat her treats provided and nibbled on her food. Her behavior was not that unusual for a first time boarder. This type of behavior is quite common, in both dogs and cats during the first few times boarding. Some pets, after a few stays at the same boarding facility, will usually become more comfortable with their surroundings and do better with time. Since Addie does require a special diet, we did not use our usual practice of giving a pet that is not eating well a spoonful of canned food to help entice eating. Since Addie will always require her special diet wherever she may board, I would suggest that you bring a prepared (or canned) food from home, that is compatible with her special diet so the staff at the facility can use it to help entice her appetite. Regarding a receipt for proof of your pet being left in our care, this is the first time that we have had this request since I acquired the kennel in 1989. So the look of “hassle” you mentioned was more of a look of confusion on the part of my employee, as he was not sure just what it was you were asking for. The issue of playtimes was just a matter of miscommunication on my employee’s part. He asked if you would like any playtimes during Addie’s stay at the facility. Your answer was yes three please. He should have elaborated on that subject and asked you if you wanted three per day or three during the stay. One per day is the norm for most of our clients and this should have been clarified at that time. I am including some links from the internet that will explain some potential problems known to be very common during the first boarding experiences of pets. Might I add that in the future, if you have concerns regarding your pets stay at a boarding facility you first call the boarding facility and speak with the owner or the staff to inquire as to what transpired while your pet was being boarded? Voice your concerns to them instead of posting your comments on the web to see if there WERE any issues. Without contacting us, you presumed something that is totally incorrect. Thank You Jeff Vander Meer Owner Camp Ravenwood Kennels http://www.thepawmankato.com/pawlicies/documents/letstalkaboutboarding.pdf http://www.petboardingspokane.com/downloads/3.pdf http://dogs.about.com/od/travel/bb/boarding.htm"

"Hello [Member Name] I did not see this post until now 01/18/2015. I have searched my data base and cannot find you in my computer system. Are you sure that you boarded you pet with Camp Ravenwood? Thank You Jeff Vander Meer Owner"