Blackberry Window & Door Systems

Well I really was trying to not do this but I really feel this has to be said. First off we were told the crew to put up our siding would only take two weeks and it ended up taking two months! The workers were playing their music REALLY loud everyday. They left half drank Pepsi or Coke bottles in the yard when they left for the night. They left nails everywhere and never cleaned them up. We ended up cleaning up most of them. Also one of the crew members smoked on our property constantly. They re-wired our electrical wrong from an outside outlet. How do we know? My husband looked at it and knew it wasn’t right and called Blackberry and threatened to call the builders association if something wasn’t done. They sided over both doorbell wires and only uncovered one so we could have at least one doorbell. Sliced one of our brand new screens on our brand new windows, never let us know . BlackBerry did bring out an electrician that told us our house could have burnt down due to the faulty wiring. We found numerous issues that was due to poor workmanship. They rewired the air conditioner wrong per the electrician. They broke the conduit on the electrical box to our pool pump. Pieces of siding that was too short , left holes in the siding by the pool pump. Didn’t nail trim around garage door on one side so it sticks out further than the other. Gutters leaked everywhere so they had to come back and fix that. Now our siding is buckling , which we kinda knew was gonna happen and informed BlackBerry while they were still putting the siding up but nothing was done. Now we have distasteful buckling of the siding that needs to be fixed. Doug has been helpful at times. There is so much more wrong I don’t know what else to say. I’m very disappointed and wouldn’t send my worst enemy to them . Oh and they did let us know they fired the crew that sided our house . Well good for other people but too bad for us and the sloppy workmanship we have to put up with . When you pay this much money you expect good results.

Over the past 20+ years we have contracted with Blackberry Systems for windows, doors, roofing and siding. Our most recent work with Blackberry was completed in November, 2018. Quality of materials, installation skills, project management, customer relations and honoring of warranties are all reasons why we have returned to Blackberry Systems time after time for new projects. Over the years, they have stood out in all of these areas. A few years ago there was a dip in project management and customer focus, but these have been more than remedied recently to the point where I can currently recommend them unconditionally. They take on varied projects, including two large custom triangular windows which were ordered and installed to our complete satisfaction. Their installers are professional, courteous and clean up very well after themselves. Their current project manager is at the absolute top of his game, keeping us appraised of progress and timing while making sure that work is done to exact specifications. In the couple of occasions where we had issues with installation, Blackberry spared no effort in making sure that these were fixed and that they wouldn't arise again. In another case the seal on our double-pane slider failed after 7 years, and this door was replaced under their lifetime warranty at no cost to us. We continue to enjoy our windows, doors, roof and siding years (and in some cases decades) after they were installed. For quality workmanship and customer service it would be very hard to beat what we have found with Blackberry Systems over many years.

We had siding done and are going to have a roof put on. They were a little tardy on the siding but they did a super job. The work was excellent, the house looks great but it was so slow. The quality of their work is super, it's excellent. We've had them do a four season porch and all of our windows over the past year and their work has always been very good. This summer was kind of an issue because they've had trouble keeping staff but I would recommend them.

They are a local company. They've been here 20+ years. They do windows and roofs.

Everything went great! The doors did take a little longer than expected to install, but that was due to weather so the company can't be blamed for that. They were very helpful, friendly, punctual, and made sure I was getting the product that I wanted, not the one that they wanted to sell. My windows have made a massive difference in the heat retention in my home, and the doors look amazing (it's crazy how a slider door that actually opens changes your life haha). If I have any further projects I will definitely look to Blackberry to help me with them! Pricing was pretty reasonable too! Windows were roughly $8 ,000, and doors were $5,000. The doors were a bit more than I expected, but they do custom painting, and the installation was worth it and my new sliding glass door is just amazing. They arrive on time (or call otherwise), are friendly and do their work with out making you feel awkward about being there (you don't actually have to stay there if you don't want, they're trustworthy), and they clean up these mess completely so you don't have too.

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Their installer came and spends about 2 hours with us matching the color of the trim. When they actually delivered it was the same color. The are more expensive because they do triple paint rather than double paint. They have higher quality but they tell you upfront that they are not the lowest. We had three cats and a dog and they guys made sure that  they did not go outside through the big hole they were working on.

I had to wait 9 weeks from the time I ordered the windows till when they installed them.

I thought this was quite a long time, but I understand this included the time to get the windows from the

the manufacturer.

I was totally pleased with every other part of the install. They were on time, the windows were exactly what I ordered,

the installers were very professional and did a fantastic job. They cleaned up everything when done,

I am totally happy with this company and will use them again.  

Sales person was professional but once we had comitted to the project was rather unavailable. Experienced delays in getting samples and follow-up contact. Project manager was hard to contact, left VM messages unreturned several times. Project was originally given a 6-8 week schedule from contract signing. Project wasn't initiated until 12 weeks after signing, making coordination with other contractor difficult. Project took 3 weeks to finish because of underestimated materials and incomplete supplies.

Great.  They are prompt, efficient, good quality and good clean up.

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They are the ones that did our windows and they did absolutely a fantastic job. They did a perfect job. They did a beautiful job. Now, I can open the windows first time in 20 years. I'm so happy. They are a little more expensive than other people, but they're not any more expensive than anybody else.

initially (1st phase) great customer service and response, when we brought them back for the remainder of the windows the following year we had installation problems where we had to have them back 3 times to get it right. The salesman never followed up to see how/if we were satisfied. Overall this left a poor taste in our mouths regarding this service provider. I would not recommend them.

Excellent.

They're wonderful and excellent. They're very straight forward, their price was very good. They're punctual. They did an excellent work and cleaned up after themselves.