About us
Kitchen & Basement Remodeling. 1 employees. Subcontractors used for electrical, plumbing and tile work. Licensed, free estimates. Owner operated.
Business highlights
Services we offer
Painting, Drywall, Interior Framing, Suspended Ceilings, Complete Kitchen, Bath & Basement Remodeling.
Services we don't offer
Major Electrical & Plumbing.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- Check
- 1
Assorted photos uploaded by Gecko Co
Number of Stars | Image of Distribution | Number of Ratings |
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Filter reviews by service
We had a few issues - one with tiling and the other with the shower glass install. In both cases, Jeff was able to react and address the concerns. The overall timing of the remodel took a little longer than initially expected, but we are happy with the end result.
Jeff has a great customer focused mindset, is very pleasant and easy to work with, and does a quality job. We would definitely consider utilizing his services again for our future home projects.
1) Responsiveness. Jeff isn't very tech-savvy! One needs to assume most people ARE, and in this day and age, texting and emails are how people communicate. Jeff gets frustrated quite rapidly if he gets more than a few texts, and will quickly call you. Sometimes I wasn't available to answer the phone, but I can 'glance' at my texts and get the same information so texting is ideal. Sometimes emails would go 'days' without an answer, or he will answer emails in another fashion. For example he will read your emails, and then call you the next day. This is not ideal. (and can become annoying)
2) Cleanliness. Jeff isn't the cleanest contractor. (ok - he's flat out a PIG) We had brand new (and expensive) carpet put in our finished basement, and two stairs off of the landing. The first day of 'demo' the two stairs were totally trashed.. Dirt, oils, and random construction debris/chemicals. By the time the kitchen was done the stairs going to the basement were also hopelessly soiled. I had to pay or a carpet buy to come out just to clean the stairs, and Jeff didn't offer to pay the cleanup expenses - and sadly - the stairs weren't returned to their former glory - they were cleaner, but not new like before. I should really have deducted $250 from the final payment to cover carpet replacement on the stairs... Also they blew out my HEPA filter on the home with all of the debris/dust during the work - that cost me another $125.00 to replace.
3) Professionalism. I know it's tough dealing with contractors, they aren't bastions of personality. Jeff is a pretty decent guy, but 'abrupt' at times. We've had some terrible contractors in the past, and Jeff is FAR better than most of them. But realize you are still dealing with fairly uncouth individuals with few social graces. Don't expect much in the way of pleasantries or please and thankyou..
****My biggest issue is how he 'sneaked' the $100.00 charge in at the end, and didn't have the itemized bill ready but wanted payment prior to providing us with the bill.. After I paid he mailed a bill with a random $100 charge on it that we weren't expecting. I should have been the one to send him a bill for the carpet cleaning and HEPA replacement! We're happy with the kitchen but disappointed in the extra $100 charge, and the amount of filth left over in the home that cost us money in the end. I'd be a bit hesitant to recommend him unless someone was well prepared to deal with the 3 issues I address above.
So overall an 'OK' lower to mid level quality job.. I admit we didn't want to spend a ton on a kitchen and to be honest that's what we got - a low to mid level kitchen job. Jeff has a decent attention to detail and does a good 'less expensive' kitchen but if you want seriously fine craftsmanship this ain't your guy. His electricians are decent personally but couldn't mount my sockets the right height and it's causing us headaches now.
I'd probably recommend him with all of those caveats well understood in advance!
After we primed and painted one coat, one area of repair showed some bubbling and tape lifting. Called Jeff, he responded promptly and returned to rework the repair. Second repair is invisible now under primer and two coats of paint. We are very pleased with the finished project and would recommend Jeff to others.
"Dear [member name removed]: I went back through my phone messages and I could not find any message you may have left me.Perhaps you got my phone number mixed up with another contractor. I did contact Angies list to let them know about the situation. Please contact Angies list in hopes that this matter can be resolved in a positive way. I would be happy to come to your house and give you an estimate on your remodeling progects. Jeff Kraft Gecko co."
Jeff started on time every day and followed through with each of the phases of the renovation as anticipated. The job was to take 2 weeks, and was concluded one day ahead of schedule. He was not only personable, but also kind and gentle with my elderly dog, which of course is always appreciated.
While taking down walls and dry wall is a messy job (it always is), I found the team to be very neat. At the conclusion of each day, the areas were tidied, and tools put away and organized as much as possible to allow for as normal and safe traffic flow until their return the following day. Prior to construction completion, all items that were not able to be secured were cleaned off such that it required the minimum amount necessary for me to put the pieces back together.
I highly recommend Gecko for quality, efficient and affordable construction with great customer service.
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