"[Member Name Removed], I obviously do not follow Angie’s list closely. For that I am sorry to be responding so late. I’m sorry for the poor experience. I do though feel this is not an accurate review. Yes you are a repeat customer that is placing a review on a 1 negative experience. I felt that I spent time with you explaining different options as well as why I like our product better. I apologize this door did not fulfill what you were looking for. As far as the garage weather stripping we could have come and fixed it correctly. Sometimes mistakes do happen. Which leads me into the frat boy part of the review. I am not sure who this is in reference to. I often do take a honest approach to men and women. I discuss many things such as kids and work. In your case I recall you were a professor at my alma mater. And your son went to a local university which was why you moved to your current home. I might be wrong with all of this. I do try to create a relationship with people and try to build from that. I feel that typically people respond better to that approach. I sincerely apologize for any confusion and I am embarrassed that I might have made you feel that way."

"There was a sincere apology to the Meyerings. The order came mis labeled and we had no idea what it was for. I apologized for this and explained why we wouldn't have known. I believe Mrs. Meyering found this to be an excuse. But when here husband came in to get the part we showed him the bill from the manufacturer for the part and also the mis labeled PO. At that time he was more than understanding. We later received a call from the Meyerings that the could not fix the issue themselves. We then withing 48 hrs serviced them and billed them for that service $35. We do try to service our own work and materials. Although all material warranties are thru the manufacturer and there is a process that needs to be followed. we have since done other services for the Meyerings hopefully which have resulted in a more positive representation of our Company."