VanderLaan Home Improvement Co
About us
VanderLaan Home Improvement is a family owned & operated company since 1940. We employee both sub contractors and our own employees. We are licensed in Michigan. Proof of insurances (liability/ comp)are available upon request. Most of our work is on bid bases. Repairs and service are typically time and material. We offer 0 discount we simply give you the best price the first time. Additional email - [email protected]
Business highlights
85 years of experience
Services we offer
Installation and repair of roofing, and gutter., doors, siding, storm doors, windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.725 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 12% | ||
| 4% | ||
| 4% | ||
| 0% |
Showing 1-25 of 25 reviews
Janet C.
Oct 2018
I've used this company off and on over the years, and they used to be really good, but lately I have been disappointed. I needed a new storm door and wanted a Larson, which they told me not to use because it was horrible to install. It's not, and the one they recommended instead is a pain in the neck because you have to take out the glass and put in the screen--and it was so poorly built that the guy (local mfg) had to come and install the center bar because it wouldn't hold the glass panel. The other job was on the garage. I needed to replace the outside edges of the garage door and wrap it with aluminum for the installation of the new garage door. Then they were supposed to install the weatherseal around the new door. They did the wrap ok, but then totally failed on the garage door weatherseal. They said it was too short, so they cut a bit off the side piece to fit the top, installed it in a way that it sagged across the top of the door opening, did not attach it closely enough to the garage door so that I could see daylight on the sides and got both snow and rain in the garage. I had the garage door company come and install a new one instead, since this was clearly a job beyond them. When I stopped in to their store a while later to talk about installing a new window, it was like walking into a frat boy party. Could not get a straight answer from anyone--they were more interested in joking around than really discussing the work with me. Gave me an estimate based on no information and didn't seem interested in coming to look at the job. I finally left. I don't like when contractors treat you like an idiot just because you are a woman (plenty of comments on women generally from the guy giving the quotes). I will not go back here.
Response from VanderLaan Home Improvement Co
"[Member Name Removed], I obviously do not follow Angie’s list closely. For that I am sorry to be responding so late. I’m sorry for the poor experience. I do though feel this is not an accurate review. Yes you are a repeat customer that is placing a review on a 1 negative experience. I felt that I spent time with you explaining different options as well as why I like our product better. I apologize this door did not fulfill what you were looking for. As far as the garage weather stripping we could have come and fixed it correctly. Sometimes mistakes do happen. Which leads me into the frat boy part of the review. I am not sure who this is in reference to. I often do take a honest approach to men and women. I discuss many things such as kids and work. In your case I recall you were a professor at my alma mater. And your son went to a local university which was why you moved to your current home. I might be wrong with all of this. I do try to create a relationship with people and try to build from that. I feel that typically people respond better to that approach. I sincerely apologize for any confusion and I am embarrassed that I might have made you feel that way."
Jon B.
Aug 2017
Awesome customer service and workmanship. Job was performed as promised, I'd highly recommend them!
Anna C.
Sep 2016
They were fantastic to work with and repaired the issue without and problems. They stood behind their work a year later.
Judy Z.
Dec 2015
unknown
Cathy D.
Oct 2015
unknown
Kevin L.
Aug 2015
Great
Vicky W.
Aug 2015
Our house was built in the 1890's and still had old asbestos siding. We needed to replace several pieces that were cracking and allowing moisture in. Dave VanderLaan gave us a quote and explained how asbestos siding pieces can't be replaced, you must either get a permit to remove it all and replace with newer siding or side over it. This was confirmed with several other contractors that quoted the job. They were about 8-10 weeks out on the job but their bid came in the lowest and Dave seemed like a good guy. He dropped off samples for us to choose from and ended up doing the job sooner than expected. We are very happy with the job.
Kim R.
Jun 2015
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Gordon B.
May 2015
From the first contact at the home show, to the sales presentation, the scheduling, the installation, and the follow up, I was impressed with the professionalism of VanderLaan Home Improvement Co. We worked with David, and we will certainly conatct him again when we replace the remaining sixteen (!) windows in our home. The Allside windows that he recommended are functional, efficient, attractive, and budget-friendly. The installers did a tremendous job in a very timely and professional manner.
Joyce B.
May 2015
unknown
Mary H.
May 2015
They were in the business for 50 years and its family-owned. They're just A all around. My interaction with them was good. They're really reasonable compared to a lot of other companies. The windows are working out good. We did 12 before with them and these 4 were done.
Richard L.
Apr 2014
The estimator was very professional, The installers were prompt. They completed the job in 2 hours and cleaned up afterwards.
Sara P.
Oct 2013
The vinyl siding work cost $11,300 for my 1200 sq ft two-story home and unattached one and a half stall garage.
Eight windows replaced cost $3200.
David was easy to work with and good about answering the questions we had. Emails were answered very quickly. The work took a while to be completely finished as the subcontractor that was doing the work seems to have left the company and it appeared there was communication issues between him and Vanderlaan, leading Vanderlaan to believe the work was done. We were pretty much just waiting on finishing touches and once we emailed David he got a crew out the next day to finish up. He took $200 off the bill for our trouble.
Eight windows replaced cost $3200.
David was easy to work with and good about answering the questions we had. Emails were answered very quickly. The work took a while to be completely finished as the subcontractor that was doing the work seems to have left the company and it appeared there was communication issues between him and Vanderlaan, leading Vanderlaan to believe the work was done. We were pretty much just waiting on finishing touches and once we emailed David he got a crew out the next day to finish up. He took $200 off the bill for our trouble.
Paul S.
Jan 2013
Great!
Ken T.
Dec 2012
Work went very well.
Susan M.
Dec 2012
The customer service provided during our latest experience was appalling. We ordered a replacement window after breaking a window. We waited for five weeks for our window (we were told it would take about two weeks) to arrive. Not hearing from our service provider, we called, only to find that it had been sitting in their storage area for several weeks. No name had been attached to the order.
While this is possibly an honest mistake, their attitude was absolutely disappointing. In the end we had them come out to install the window for us as it is constructed differently than the old window and we didn't want to do any damage in the process! :)
After waiting all this time for a replacement window, we had hoped for a sincere apology at least.
We felt that the sloppiness of their record keeping and general and quot;it's not my faultand quot; attitude
will drive us to take our business elsewhere in the future.
While this is possibly an honest mistake, their attitude was absolutely disappointing. In the end we had them come out to install the window for us as it is constructed differently than the old window and we didn't want to do any damage in the process! :)
After waiting all this time for a replacement window, we had hoped for a sincere apology at least.
We felt that the sloppiness of their record keeping and general and quot;it's not my faultand quot; attitude
will drive us to take our business elsewhere in the future.
Response from VanderLaan Home Improvement Co
"There was a sincere apology to the Meyerings. The order came mis labeled and we had no idea what it was for. I apologized for this and explained why we wouldn't have known. I believe Mrs. Meyering found this to be an excuse. But when here husband came in to get the part we showed him the bill from the manufacturer for the part and also the mis labeled PO. At that time he was more than understanding. We later received a call from the Meyerings that the could not fix the issue themselves. We then withing 48 hrs serviced them and billed them for that service $35. We do try to service our own work and materials. Although all material warranties are thru the manufacturer and there is a process that needs to be followed. we have since done other services for the Meyerings hopefully which have resulted in a more positive representation of our Company."
Mary Z.
Jun 2012
Sunny day. Arrived when they said. Took care of the mess. We're very pleased. Still looks good today.
Wm M.
Jan 2012
Very professional job, on time and cleaned everything up when done.
Frederic C.
Mar 2010
Did a nice job, on time, cleaned up good, very pleasant experience. Work looks great. Consulted with me on a few suggestions so we agreed on doing the work completely right and the best way.
LARRY C.
Apr 2007
Van Laan is just a pleasure to work with. He resolves any problems immediately and is quite friendly and easy to communicate with. He follows directions rather well and is quite accurate about the work he does. That is why I like using him. I would only have positive things to report about my handyman experiences with this fine young man.
Homeowner
Jun 2006
THIS COMPANY WORKED VERY QUICKLY, FINISHING THE PROJECT IN ONLY ONE DAY. ONCE THEY ARRIVED THEY VERIFIED THE WORK PLAN WITH ME THEN GOT RIGHT TO WORK. THEY CLEANED UP AFTER THEMSELVES, AND MADE SURE I WAS ALWAYS AWARE OF WHAT THEY WERE DOING.
Homeowner
Jun 2006
THEY CONDUCT THEIR BUSINESS IN A VERY PROFESSIONAL MANNER. THE PRICE WAS VERY REASONABLE FOR ALL OF THE WORK THAT THEY DID. I HAVE BEEN VERY SATISFIED WITH ALL THE WORK THAT HAS BEEN DONE AROUND MY HOME.
Homeowner
Jun 2006
THEY DID QUALITY WORK IN A GOOD TIME FRAME. I REALLY ENJOYED THE FINISHED PRODUCT. IF I HAD TO DESCRIBE THEM IN ONE WORD IT WOULD PROBABLY BE PROFESSIONAL.
CHERI C.
Jun 2006
THEY WERE EXCELLENT. THEIR WORK WAS OF TOP QUALITY, AND THEY WERE EXTREMELY PROFESSIONAL. THEY TOOK THEIR TIME AND MADE SURE THE JOB WAS DONE RIGHT. THEY ALSO ANSWERED ALL MY QUESTIONS AND FILLED ME IN ON IMPORTANT TIPS.
Homeowner
Jun 2006
I LIKED HOW THEY WERE ON TIME AND INSTALLED THE WINDOWS VERY QUICKLY. THE WINDOWS ARE THE EASIEST TO KEEP CLEAN. I WOULD RECOMMEND THEM TO ALL OF MY FRIENDS.
Licensing
State Contractor License Requirements
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FAQ
VanderLaan Home Improvement Co is currently rated 4.7 overall out of 5.
VanderLaan Home Improvement Co accepts the following forms of payment: CreditCard
Yes, VanderLaan Home Improvement Co offers free project estimates.
No, VanderLaan Home Improvement Co does not offer eco-friendly accreditations.
No, VanderLaan Home Improvement Co does not offer a senior discount.
No, VanderLaan Home Improvement Co does not offer emergency services.
No, VanderLaan Home Improvement Co does not offer warranties.