Burford Plumbing & Heating
About us
Plumbing and Heating Residential / Commercial Certified Backflow Tester Seniors and Veterans Discount
Business highlights
Emergency services offered
46 years of experience
Services we offer
We are a family business dealing in all aspects of plumbing. New construction, remodel, replacement and repair.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
1.01 Reviews
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Showing 1-1 of 1 reviews
Linda C.
Sep 2012
On Tuesday, September 4, I called Wendell Burford, and explained the continued higher water useage, and asked that he return to my home to address this issue. I stated that I did not feel I should have to pay for another service call, because his original repairs to my toilet did not restore my water useage to normal.
This started a long tirade by Mr. Buford that he could not send someone out on a free service call, when I most likely had another water leak problem. Mr. Burford suggested 1) my second toilet was most likely leaking; 2) that water could be leaking into my washing machine; 3) my toilet drains were most likely clogged and needed to be cleaned out; 4) I should replace both toilets in my home as they are old (NOTE: The manufacture date inside my toilet tanks are August 7, 2001). Mr. Burford would absolutely not address the "double flushing" issue - just kept talking over me -and refused to come to my home without charging another service charge.
On Monday, September 10, 2012, a serviceman from Hedlund Plumbing came to my home. The first thing he did was to check my water meter to insure that I did not have an undiscovered water leak in my home - ABSOLUTELY NO WATER LEAK.
The Hedlund service man confirmed that the "double flush" in my toilet was from not having the correct flapper installed for my American Standard tank. He replaced the Korky flapper (installed by Wendell Burford) with an American Standard flapper with a styrofoam ball, which immediately returned my toilet to a single flush, using only 1/2 tank of water. Hedlund charged me $80.36, which included the American Standard flapper ($16.85).
I would NEVER, EVER hire or recommend Wendell Burford, or Burford Plumbing and Heating. I believe that he recommended the replacement of my Ball float just to increase his billing. Wendell Burford does not guarantee or stand behind his work. I cannot believe he remains a licensed plumber. I will be filing a complaint with the Michigan Plumbers Licensing Bureau, and with the Better Business Bureau.
This started a long tirade by Mr. Buford that he could not send someone out on a free service call, when I most likely had another water leak problem. Mr. Burford suggested 1) my second toilet was most likely leaking; 2) that water could be leaking into my washing machine; 3) my toilet drains were most likely clogged and needed to be cleaned out; 4) I should replace both toilets in my home as they are old (NOTE: The manufacture date inside my toilet tanks are August 7, 2001). Mr. Burford would absolutely not address the "double flushing" issue - just kept talking over me -and refused to come to my home without charging another service charge.
On Monday, September 10, 2012, a serviceman from Hedlund Plumbing came to my home. The first thing he did was to check my water meter to insure that I did not have an undiscovered water leak in my home - ABSOLUTELY NO WATER LEAK.
The Hedlund service man confirmed that the "double flush" in my toilet was from not having the correct flapper installed for my American Standard tank. He replaced the Korky flapper (installed by Wendell Burford) with an American Standard flapper with a styrofoam ball, which immediately returned my toilet to a single flush, using only 1/2 tank of water. Hedlund charged me $80.36, which included the American Standard flapper ($16.85).
I would NEVER, EVER hire or recommend Wendell Burford, or Burford Plumbing and Heating. I believe that he recommended the replacement of my Ball float just to increase his billing. Wendell Burford does not guarantee or stand behind his work. I cannot believe he remains a licensed plumber. I will be filing a complaint with the Michigan Plumbers Licensing Bureau, and with the Better Business Bureau.
Response from Burford Plumbing & Heating
"This toilet needed replacement. Its very hard to find parts from a 1940's Water closet that she had. Offered a full refund but it was sent back. You neglected to state that. God bless you anyway and have a great day! :)"
Licensing
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FAQ
Burford Plumbing & Heating is currently rated 1.0 overall out of 5.
Burford Plumbing & Heating accepts the following forms of payment: CreditCard
Yes, Burford Plumbing & Heating offers free project estimates.
No, Burford Plumbing & Heating does not offer eco-friendly accreditations.
No, Burford Plumbing & Heating does not offer a senior discount.
Yes, Burford Plumbing & Heating offers emergency services.
No, Burford Plumbing & Heating does not offer warranties.