HOLLAND LOCK & SAFE
About us
Providing security to the Lakeshore for over 25years, Family owned locally run
Business highlights
Emergency services offered
Services we offer
Cut keys, Motorcycle keys, Program Trandsponder keys & Key Fabs, Rekey residental and commercial properties, install knobs & deadbolts, safe cracking, safe sales
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.85 Reviews
Number of Stars | Image of Distribution | Number of Ratings |
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60% | ||
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Showing 1-5 of 5 reviews
Liz K.
Jun 2019
It took over a week to receive an estimate after stopping by the store knowing exactly what I wanted. I never did receive one in writing, which I should have insisted upon. The service team was professional and courteous. They had to drill into my door and doorframe as I didn’t have a deadbolt previously. They cleaned everything up and showed me how to use the smart lock. I had to ask for an itemized receipt after paying online via Square. I was shocked when I looked it over. The pricing for the products (one wifi deadbolt and two replacement handle sets) was outrageous, Every item was marked up over 50% more than what I would have paid from Lowes or online. The wifi deadbolt was marked up almost 60% ($175 over Lowes and other retail prices). I went in to the store to talk to the manager about it. He had no sympathy and claimed he needed to mark product up that much in order to pay his staff, and that’s part of what comes in dealing with a small business. It was clear from the moment the conversation began that he was not going to budge on his pricing. He had my money and that was that. Shame on me for not insisting on a written estimate. Shame on him for his ridiculous price gouging and taking advantage of his customers. FYI - Holland Lock charges for a service call and then labor on top of it, so I paid $70 for the service call and then an hour for the deadbolt install and half-hour to swap out the other two knobs. Summary: The on-site service was great, it took multiple follow ups to get a verbal estimate, and their pricing is extremely out of line. I cannot recommend them because of their pricing. I am very supportive of local businesses, but not when they price gouge.
Joyce N.
Dec 2017
It went great.
Kathy H.
Apr 2013
It went really well. On the phone the people were friendly and helpful. They were out here in record time. The technician was polite and professional. This company was very easy to work with. They are reasonably priced. I would use them again in a heartbeat.
Response from HOLLAND LOCK & SAFE
"Thank you for the review (Member name removed)! We were very happy to help you & elated that you enjoyed your experience!"
Sandy S.
Mar 2013
Stated above...
Response from HOLLAND LOCK & SAFE
"[removed member name], thank you so much for sharing your experience with us. Please except our apologies for not only failing to exceed your expectations but for leaving you with such a negative experience. I assure you this is not how we prefer to take care of our customers. I thank you for bringing this matter to my attention, I will be sure to address this with our technicians. Prompt service is important to us and I will use this review for training purposes in the future. The oil stain is embarrassing, again I am so sorry. Please feel free to call me directly at our office or email me and discuss this matter more in depth. I encourage you to please try us again for your next security needs so we can demonstrate our high regard for customer service. Sincerely, Karen Moes Office Manager Holland Lock & Safe Ph: 616.394.5080 email: [email protected]"
April C.
Dec 2012
The lock smith was very kind and helped me find a solution. First he did a test on my car to see if he could duplicate the key, then did some research on the computer. He was honest that it would be $75 to replace my key, which was broken in that it would no longer fit on my key chain. After we discussed solutions, he helped me find a case for my key so that it would fit on my key ring. He save me quite a bit of money this way!
Licensing
State Contractor License Requirements
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FAQ
HOLLAND LOCK & SAFE is currently rated 3.8 overall out of 5.
HOLLAND LOCK & SAFE accepts the following forms of payment: CreditCard
No, HOLLAND LOCK & SAFE does not offer free project estimates.
No, HOLLAND LOCK & SAFE does not offer eco-friendly accreditations.
No, HOLLAND LOCK & SAFE does not offer a senior discount.
Yes, HOLLAND LOCK & SAFE offers emergency services.
No, HOLLAND LOCK & SAFE does not offer warranties.