H & R WINDOW REPAIR CO

Very Bad. They are Very Expensive, they Charge $90/hour labor on top of $80 flat fee to come to your house. Their typical markup on their material is 3 times the cost of the material. They did quote us $90/hr and I thought I will get very professional people who will come prepared to work, but they send people who were not professional and came unprepared to do the job, they were NOT interested in doing any work but wanted to make a list of things they need to do their job when you pay $90 per hour per person. BIGGEST ISSUE THEY CREATED the problems that didn't exist, they said my Patio door was only opening half, when it was fully functioning. I had to push them to do basic stuff as they were their just to burn 3-4 hours at my dime and come back again to work. In short not an Ethical Supplier, I will stay away from them

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professional and it went well.

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Called for service, described issues, appointment was scheduled, we thought for service. Man arrived, not to do service, but to estimate job. Company could have been more clear about that. Man looked around, said he'd send an estimate. About a week passed, no estimate. We called back. Were told man was behind on paperwork. Estimate was sent promptly, and we approved. Work was scheduled. Crew arrived on time. Nice guys. Did the work. Two men spent about three hours. Seemed like a lot of time for what they had to do, but they also didn't seem to be wasting time. One fix on which one guy spent about 20 minutes didn't work. Whatever. Bill was over $600. $90 per man hour, plus materials. What got me was the $80 "service call" charge added on top of it. I did agree to it when I signed the proposal. I just think it is crazy. I would probably shop around next time for somebody a bit more reasonable. I just think $600 for mostly labor was way out of line for the skill level involved.

The re-leading has had to be postponed for a longer stretch of clement weather, since it involves removing the windows for 4-6 weeks, but the sash cord replacement was done neatly and accurately, with no collateral damage. I have only paid a portion of the cost so far, the rest is waiting until the completion date.

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I was given a repairman arrival window of 9-10am, and the repairman arrived at 9:15am. I always appreciate not getting a super long window of possible arrival time (e.g., 1-5pm)--and I appreciate it when people show up on time. The repairman, Jeff, was very polite and showed me the needed repairs on the window, helped me understand what the underlying issues were, etc. Each window took about 20 minutes of work. The repairs were pricey, but I had not shopped around to get other estimates, as it seemed fair, but I'm not an expert in what window repair should cost. My neighbor a few doors down used them for this same repair service on the same day. I will definitely use them again if I have other window issues.

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Although it took a while before the window panes came in we are very satisfied with their work.
It certainly paid for me to continue to look for a company that could replace the panes of glass as opposed to replacing the complete windows.

I have basement windows and periodically you need to refabricate either a replacement screen or replacement window. It is very difficult to find someone to do custom window repair. It was my first time to use them. If you do not have standard windows, if you have a historical home, they are probably your best source to end up with a well-fitting replacement window or door. They will also make a recommendation if one is available as to how to increase the energy efficiency of whatever you are replacing. Because the older homes tend to have single-pane windows, they will recommend an appropriate kind of double-pane glass.

The Repair Team was prompt, clean, and efficient. The window repairs were made without any issues and my windows seem like new (even though they are over 20 years old). The service men cleaned up after themselves, answered my questions and validated that I was pleased with the final outcome. They also performed some repairs to my window locks and casings (making the windows easier to open/close/secure). The crew was friendly and and skilled. I will use them again and recommend their services for future window repairs.

The service man was wonderful, there really wasn't anything more he could have done to help us. It was obvious that even he didn't feel comfortable with the outlandish price of a service call. Don't have them come to your house unless the window is too big to take to the shop.

Unfortunately, I have had to use them twice to repair damage caused by burglars. The first time, I took out a broken first floor window and took it to the shop and it was repaired immediately. The second time, I had them come to the home as it was a second floor window with frosted glass. The repairman took the boards off the window, repaired the glass to its original condition, and replaced the boards over the window securely. The staff is knowledgeable and friendly, and they are familiar with neighborhoods within the City of Detroit. Their responsiveness helped reduce my stress about the break-ins.

They did a good job and I thought the price was comparable. They were friendly and timely.

Excellent

I had to take the windows, and I think there was a big window. They did a good job on it because it was the bottom part that was off. They did it in a timely manner and finished it in a timely manner.

I don't have the price with me now to write down but I do remember it was very reasonable and the job they did was very good quality. I don't mind recommending their service to others and will use them again in the future when I need this done.