BMS CAT & Mellon Certified Restoration
About us
Jarvis Property Restoration is a leading National Disaster response company with offices in Michigan, Iowa, Illinois and Florida. Since 1979 we have helped residential and commercial property owners recover following an unexpected property disaster. We clean, repair and restore homes, commercial properties, condos, apartment complexes, hospitals, hotels and industrial complexes. We are licensed, bonded and insured DBA- Jarvis Carpet Cleaning, Jarvis Construction, Jarvis Emergency Service, Jarvis Painting Inc
Business highlights
Services we offer
Contents & Electronic Restoration, Fire Damage Restoration, Flood Cleanup, Home Improvement, Mold Remediation, Smoke Damage Repair, Water Damage Restoration
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 54% | ||
| 31% | ||
| 8% | ||
| 0% | ||
| 8% |
We had a flood in our basement. Jarvis was extremely responsive and efficient in getting the carpeted basement cleaned up and dried out. The crew that came out to do the remediation was so friendly, considerate, and helpful that we could not be happier. Then we had the contents of the basement packed up and stored offsite. The Jarvis crew that boxed up everything and removed it for storage was just as considerate and friendly. They asked our input on how we wanted items separated and boxed for storage. They were also very helpful in having us point out any items that we might want discarded.
Water flooding in a finished basement is no one's idea of a good time. Jarvis managed to make it so. The water damage happened, but it sure does make a difference to have a contractor with a positive and friendly attitude in just taking care of it efficiently. Any questions I had were addressed immediately. True professionals.
I requested a list of the items that they discarded. They asked if I was going to file an insurance claim, and I said that it depended on the value of the items destroyed, but that I wanted a list. I never received one.
After they had gone, I discovered that about one foot of the one rug I wanted to save had been cut of. In addition, I found wet cardboard boxes still under some of the furniture in the basement, and some on the floor in plain sight. These were sopping wet and I had to get rid of them myself. I called and they did come back and at least disinfect the areas they had missed. They said yep, they cut off the end of the rug.
I said that there was one rug that I wanted to keep and have cleaned. There was some furniture sitting on it that I offered to move (it had lots of little things on top), but they said they would have no problem. Apparently they did have a problem, because when they put the rug outside on my driveway, the end of it was gone (about a foot). They said they had ripped it getting it out from the furniture, so they cut off the end.
After they left on Friday, I found several items that were wet and ruined. I filled my trash can and borrowed a neighbor's trash can with small things, including wet cardboard boxes, some plywood, some pieces of carpeting. There were three items that were too heavy for me to get out on my own, so I left those until Monday for them to handle.
On Monday, nobody called. I called them at 10:00. Whoever I spoke to said someone would call me back right away. An hour later, no on had called, so I called AGAIN. This time someone did call me back and say they would be there at 1:00. They finally arrived a little before 2:00.
As for the price, I contacted them because their website said lowest price guaranteed. I guess I should have gotten more quotes, as I thought the price was high, but when your basement is wet, you don't want to mess around with things like that.
I'm glad it's done.
"We have been in business since 1979 and have several internal quality control processes in place to ensure customer satisfaction. If a customer is concerned regarding the quality of service or charge for services, please contact our office and you will be directed directly to our company CEO. Thank you for allowing us a chance to reply, albeit serveral years later."
Licensing
State Contractor License Requirements
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