MacGregor Plumbing & Heating Inc

The technician arrived on time as per scheduling from a week prior. He cleaned and checked the equipment as expected He also.made recommendations for the heating for the home being vacant for a portion of the winter months, and how to get service in case of equipment failure if I wasn't around. He also checked out a AC project I have planned for the spring.

Employee on-time, very professional. Did not try to sell us anything we did not need. Gave us some good recommendations on servicing the unit. Paid a little more than what we paid on other house in Illinois.

Ok the ac works k

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This is the first time we used MacGregor. We called with our emergency and they were out in less than an hour and completed the job in less than hour!

Thank You!

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MacGregor's sold and installed a new furnace and humidifier in 2013.  In the summer of 2014 they added an A/C unit to the furnace.  In February of 2015 the A/C unit malfunctioned in sub-freezing temperatures and caused an ice block in the furnace ducts, eventually causing the furnace to fail.  I called them on a Saturday and they promptly arrived and eventually fixed the problem.  Then I received a bill from them for over $300.  The failure of the A/C and subsequent failure of the furnace was caused by their improper wiring of the equipment to my thermostat.  Since the units were almost new, and since the failure was caused by faulty/borderline negligent workmanship I had expected the service call and repair to be covered by them.  Instead, I received the bill. 
I would expect a local company like MacGregor, especially one that has such long-standing roots in the community, to stand behind their products and workmanship.  Instead, they expected me to bear the cost of their mistakes.

I purchased a very expensive American-On Demand hybrid water heater from MacGregor's several years ago   This winter the external vent pipe froze and the water heater was venting carbon monoxide into the house.  It had no automated shut off (we were saved by Nest Protect) as a safe guard. MacGregor's responded to the service call promptly and fixed the problem.  Even though the water heater was out of warranty Mike Wieman of MacGregor's got involved, discussing the problem with the American Water Heaters.  MacGregor's has replaced the deadly water heater with a new one at no cost to me.  From my discussions with Mike I know MacGregor's has done this same things in several other homes.  In my experience it is rare for a company to stand behind a product to this extent.  I can't say enough good about MacGregor Plumbing and Heating.