MacGregor Plumbing & Heating Inc
About us
Serving Emmet and Charlevoix counties of Northern Michigan for over fifty years, MacGregor is the area’s premier 24 hour provider of plumbing, heating, air conditioning and drain cleaning emergency services. MacGregor is proud to also be considered the leader in sewer stent in-ground sewer line repair, duct cleaning, geothermal and indoor air quality services for your home.
Business highlights
Services we offer
Plumbing, air conditioning, drain cleaning, duct cleaning, garbage disposals, geothermal and more!, heating, hot water heaters, indoor air quality, sewer stent repair, sump pumps
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 13% | ||
| 13% | ||
| 0% | ||
| 0% |
"Thank you for your confidence in choosing MacGregor and for the kind words! Please do not hesitate to contact us again for any of your other plumbing or heating needs!"
This is the first time we used MacGregor. We called with our emergency and they were out in less than an hour and completed the job in less than hour!
Thank You!
"Thank you for the great feedback Mr. {Member's name removed}. Let us know if we can be of further help."
"Thank you for your positive review Mr. [Member Name Removed] Let us know if we can be of further assistance."
I would expect a local company like MacGregor, especially one that has such long-standing roots in the community, to stand behind their products and workmanship. Instead, they expected me to bear the cost of their mistakes.
"It was found on the service call that the Nest thermostat had been improperly wired to the a/c equipment, however, it was the homeowner that installed the Nest, replacing the original thermostat used during the installation that was the problem, specifically a Nest, sold in retail big box stores. In good faith, MacGregor split the repair bill for the defective wiring with the homeowner, even though repair/installation by others is not covered under MacGregor warranty."
"We appreciate the great feedback [member's name removed]. Please let us know if we can help with anything else!"
"Thank you so much for taking the time to rate us! We appreciate your business and we look forward to serving you again in the future! Please do not ever hesitate to let us know if there is a way we can improve our service to you or add a product to meet your needs, we appreciate it!"
Started off by my pipes freezing, they came out on a Saturday December 14th 2013, turns out the electric heat tape failed and needed to be replaced. He got the water running and told me to leave one tap running at all times, he charged me around 255 dollars just for that trip then the tech told me it would be another 1378 dollars, after I gasped at the price. We agreed and noted on the work order that he would come back out Monday the 16th to finish the work. Monday late afternoon came and I had not heard anything about them coming out to do the work. So I called to ask them about when I can expect him. She said she would call dispatch and let me know. 2 hours passed and still no return phone call, so I called back and they said well we didn't know you wanted us to come out and do the work. I said it is noted right on the work order come back out Monday to complete the work. She said I can't have him out today, well I asked when can I have someone out to complete the work, well we don't have a slot until Friday the 20th, I said I'll take it and book it. Received an e-mail confirmation that they would be coming out. Friday afternoon came and I still had not heard anything, so I called again, well he had something come out and I can't send him out, well when can you send someone? Well I don't have a spot until December 24th, well I asked you don't have anything sooner I would really like to get this done sooner than later. She called me back and well I have an opening at 8 am on the 23rd. I'll take it. I told her the check for service would be taped to the door. They called about 3 o'clock and said he should be there before 5 to do the work. Got home After 5 o clock, the check was still taped to the door, they had not come again. They called on Tuesday the 24th at 8:10 am saying the tech was loading up the material and was on the way. Still never received a call from the tech to let me know he had been there and done the work. Got home and the check was still taped to the door. But someone had been there judging by the footprints in the snow. So I never heard from them, about 30 days later they sent me a bill and charged me 8 more dollars than they quoted me, even though it clearly states on the invoice this is the amount no matter how long the work takes. I know it is only 8 dollars but I live on a tight budget, I did not pay the 8 dollars, they have not sent any other bills looking for it. So overall I think they do good work, but I think they are pretty over priced. I had them out one time before for some minor work and it was quite expensive.
Would I use them again, not if I have to based on this experience with being put off for over 10 days and their prices.
UPDATE: I was finally contacted on April 2nd regarding my service from MacGregor. The woman was very polite but asked me why I thought I should have had a follow up call. I told her I was expecting one because that was what I was told when I had contacted customer service in the first place. She explained that there was a credit issued to my bill and there was no further balance due for the service. This was the first I learned of this. Even though it took a month to resolve the billing issue I do think MacGregor was concerned with making me happy in the end. So, in all fairness to them I have upgraded their ratings. As a former business owner I understand that sometimes things don't go right with a client and that accommodations need to be made. I appreciate MacGregor's efforts to resolve the situation to my satisfaction. Will I contact them again next time? I'm crossing my fingers there won't be a next time!
"Thank you so much for taking the time to rate us! We appreciate your business and we look forward to serving you again in the future! Please do not ever hesitate to let us know if there is a way we can improve our service to you or add a product to meet your needs, we appreciate it!"
"Thank you so much for taking the time to rate us! We appreciate your business and we look forward to serving you again in the future! Please do not ever hesitate to let us know if there is a way we can improve our service to you or add a product to meet your needs, we appreciate it!"
"Thank you so much for taking the time to rate us! We appreciate your business and we look forward to serving you again in the future! Please do not ever hesitate to let us know if there is a way we can improve our service to you or add a product to meet your needs, we appreciate it!"
Licensing
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