Vredevoogd Heating & Cooling Inc

Jerico came out and put my mind at ease about the anode rod in my hot water heater. He was very patient and thorough in explaining that the anode rod was doing exactly what it was supposed to do. He gave lots of examples in his discussion. He knows his job very well. I was put at ease after talking with him.

We've been their customer for more than 6 years and we have a maintenance contract with them. They are always out immediately, very good and are very well trained people. We never had any problems with them. We have a 19 year old AC system, which they did not install but they maintain it very well and will come out whenever we call them with any problem. And the people who are working with Vredevoogd Heating and Cooling are well trained and licensed.

Terrific service and were on schedule. Honest and trustworthy

Technicians arrived promptly and were meticulous and professional in their work. They communicated with us at each stage of the process and completed the installation efficiently and without any unnecessary delays. Vredevoogd has provided our heating and cooling service for thirty years now and we have found their technicians and office staff wonderfully helpful and accomplished.

Very well. Really liked the guys

They had a special listed on there website on AC tune-ups and was well rated on angies list, so I gave them a call. Come to find out a "tune up" was only an inspection telling me how bad my unit was and needed a replacement. The visit turned into a long sales pitch (that I paid for). I think there tune-up add on the website was an intentional play on words. Definitely should have said $88 for estimate of repairs needed of existing system.

Great! The product advisor was very helpful in selecting the right system for our needs. The workers were timely and very efficient. All staff were very courteous. With the extreme cold this week we are very happy to have a reliable heating system in place. When I called with a question yesterday I received an answer right away, and it was easy to apply the information.

This was a big job: Installation of central air in a 66-year-old house that has forced-water heating (i.e., a boiler) and therefore had no ducts for AC. I brought in 5 different companies to get bids. Paul from Vredevoogd was the fourth. He was meticulous in his analysis of the space, the kind of equipment that would be needed (and where it would need to go), where the vents and returns would need to go, and how to route the ducting in the basement. He explained things clearly and accessibly and even drew sketches to show me how it would work. He also went over the company's service and warranty programs (which are EXCELLENT, by the way) and wrote out a detailed estimate. Of the 5 companies, Vredevoogd stood out for the quality of communication, their service and warranty programs, and their transparency and specificity regarding pricing. I never felt condescended to (as I did by one of the other companies) or pressured. After going over all the quotes and analyzing my options, it was clear that Vredevoogd was going to be the best investment. Theirs was not the rock-bottom lowest price, but it was *far* from the highest, and it was *extremely* competitive with other companies who don't offer the same level of service and warranty protection or the same quality of equipment. This turned out to be a great decision. When I called Paul mid-week to tell him that they got the job, he was able to get me scheduled for the following Monday. (Several of the other companies were three weeks out or more.) It would be a 3-day job, he told me. I understood why it would take that long but was also a little nervous about how disruptive it might be to my household, especially for my two dogs. It turns out I had nothing to worry about. The technicians, Brandon and Todd, were fantastic. They could not have been easier to work with or more professional. If you're going to have technicians in your house for 3 days, I highly recommend these two. They're friendly, smart, kind, and easy going, and best of all, they left no mess whatsoever and even left some areas cleaner than they found them (including the basement, which made my day. OK, week. Month. Year.). They finished the installation yesterday, staying until after 6 p.m. to get it done, and everything looks great and works perfectly. After they tested everything, Brandon walked me through and showed me how it works. (I have to say, the ductwork is a thing of beauty. The company makes their own, which is another point in their favor, and it is all clean lines and shiny perfection. And the guys installed it meticulously with no awkward edges and nothing out of alignment. It looks gorgeous and is fitted beautifully into and along my basement ceiling joists, if ductwork can be said to be gorgeous.) Then, finally, came the time to write that big check. While it is a lot of money, it was (1.) exactly to the penny what Paul said in his original quote that it would be, with no surprises (how often does that happen?), and (2.) an investment that I feel very good about. I tend to agonize over decisions, even long after they've been made and life has gone on. And it is not often that I feel certain that I made the right choice, especially when we're talking about a lot of money and/or other long-term consequences. But everything about this experience, from my first phone contact with the company to Paul's visit to the installation with Brandon and Todd, makes it clear that choosing Vredevoogd was absolutely the right choice. I have not agonized for a second or lost a minute of sleep over this one. In sum: Highest possible recommendation.

From one extreme to the other. We purchased the Vredevoogd monthly club service contract because my wife doesn't like surprises. The monthly membership provides discounts for parts, an annual visit for furnace and AC, emergency repair service no matter the time. All things that are meant to put you at ease. The other "interesting" fact was Vredevoogd would not allow an annual pay, apparently they tried this and their customers questioned the "surprise" annual bill. I can't fault Vredevoogd for this, actually made sense - the average person won't notice that monthly bill, but an annual, whoa, is it worth it? Probably the reason we stayed with them as long as we did was the second visit, but the first visit should have caused us to run away. We have had 5 visits: 1) fall furnace check, 2) furnace repair, 3) AC cleanup, 4) spring AC check, 5) estimate. Visits 1) Fall Furnace Checkup - Vredevoogd tech says the water heater is old, rusting and the drain valve is clogged and should be replaced. Also indicates furnace pan is cracked and a capacitor needs to be replaced. Visit 1 rebuttal) SCARE TACTICS!! water heater is old, however, the rust in the combustion chamber is pretty mild for a 10 yo water heater, the type of rust you would see after 10 yrs of condensation, e.g. nothing out of the ordinary. The drain valve works w/o issue. Replacement price quoted is unbelievably high for a very limited warranty - any box store warranty was longer than what was included in the base quote. Visit 2) Pan replaced and capacitor replaced both legit repairs. Also installed whole house humidifier. Everything was done professionally - could I have paid less? Probably, but there was no oversell during this visit (actually was 2 visits, but all about the repair). This kept me as a customer. Visit 3) FALL- Called because Consumers Energy tech indicated we had mice in our AC with lots of damage, dead mice, ran away (seriously). Vredevoogd tech confirms we have mice, quite a common problem, cleans out AC, no indication of damage to wires. Visit 4) Spring AC Checkup - Tech shows up - mice have returned, claims wires all chewed up, would cost $800 to repair, claims unit is 12 yo and refrigerant won't be available, unit is fire hazard, etc. Tech removes nest and leaves the nest debris right below unit, does not clean up. Pics sent by tech show nest but no wire damage - tech claimed damage was under nest material. Visit 4 rebuttal) SCARE TACTICS!!! If the unit is fire hazard, yet your tech doesn't disconnect power, your tech has spread that liability to you (Vredevoogd) by the way, not one wire has chewed, the clear covering (not the colored insulation) on one wire was slightly damaged, this could have occurred at the time of install, pics attached. In previous refrigerant change overs, HVAC companies stock piled older refrigerants to service older units (charging customer more, but available). This unit has never needed a recharge. A good Furnace/AC should last 20 yrs... Visit 5) Estimate for new furnace/AC. Estimator is nice guy, but furnace/AC prices are waaay high for middle of the line unit. BTW, was pushing contractor grade unit, their company branded Amana unit and another unit not related to Amana, basically all the same price (odd, right?). Estimate was for a "premier" unit, but the discussion was about all three. Visit 5 rebuttal) seriously? 3 different units same price? that should be a flag to anyone to walk away. Perhaps he only gave me pricing on one unit, but the impression I got from the discussion was it didn't matter. SUMMARY If you don't know a thing about how the appliances work in your home, then don't trust Vredevoogd. Even if you do know how everything works, you will have to spend time to look at the perceived damage that the Vredevoogd tech has discovered and make a determination of how much "scare" was included vs. real issues.

Jason was absolutely awesome! With the servive we receive from Vredevoogd we would never call anyone else.

Technicians arrived right on schedule and did a clean, complete job.

They did an excellent job, made sure we knew how everything worked. Everyone with had contact with were very knowledgeable and polite. Very pleased with the service they provided. Highly recommend this company.

Excellent in that it was performed in a quiet and efficent manner!

Our Technician (Tad) was very knowledgeable and professional. In addition, he was friendly, polite, and courteous. His services were performed exactly as he stated they would be. He was punctual and the work was completed in the time frame he said it would be.

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professional and fast

Problem fixed.

Great! Professional!

Excellent. They were very punctual. Called and told me they were on the way. I told him he did have to put the shoe coverings on to come in the house, but he did it anyway. Extremely polite and professional.

Excellent! The office contacted us after scheduling an initial appointment for service was made, to notify us that a technician finished a job early and could see us later in the day. Ended up having a new unit completely installed before our originally scheduled service appointment!

Each installation was done efficiently, promptly, and professionally. The installers ensured our floors were protected as they worked in our home. They cleaned up after the job, and gave excellent instruction on how to use and maintain each appliance.

They also put in a furnace for us about a year before. They're one of the biggest heating contractors around here. Their advertisement is on the TV all the time. They are very good on responsiveness. They showed up when they said they would. Their office people answering the phone are very professional and courteous. They also called me when they were on their way like I asked them to.

I pay them $16.75 a month and they come every fall and do my furnace and every summer and do my air conditioning. I think their price is okay. They are the best there is in Grand Rapids. It takes well over an hour. I mean they’re never in a terrible hurry, they’re really thorough. They explain everything to you, what they’re going to do, what they’ve done and so forth. They’re really good. I can’t think of a thing they could improve on. Their communication and interacting is what I like about them, is that they are so very open about everything; and they never act like they’re in a big hurry to get things done. They take their time, they explain things very fully and they answer every question that you have. They clean up very clean.

installers were very good , but felt cost was high

They are good.