KITCHEN'S BY KATIE

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They were excellent and the cost was reasonable. We would use them again in the future.

After a week and not receiving anything or hearing back at all, I called and left a message. He called me back a couple of days later and said there must have been a problem with their email system and indicated he would resend. Again nothing. Knowing that I did not receive it the first time, you would have thought he would have called me when he resent it to validate I received it, but he didn't. A week later he called me back to see what I thought of the quote. I told him I never received it, and no, it never landed it my spam (I checked daily). He said he would send again but gave me some high level pricing information over the phone to compensate. Needless to say, I never received a quote and I have not heard from him since.
A couple of weeks ago, I received a request to complete a survey rating their service. My response was that there was nothing to rate and I never received any service.
It boggles my mind that providers fail to realize the main factors in satisfying a customer are responsivness and follow through. That beats price hands down.
I have since hired another contractor for my kitchen remodel and I would not recommend this company.