University Moving

First, let me lead with the overall sentiment that there were many times in the moving process where I wondered if I’d hired a legitimate company. Actually, as I just filed a complaint with the BBB in an effort to receive promised reimbursement and remedy for a job poorly done, I can’t say I was ever truly convinced. We hired UMSC to pick up a rapidly accumulated 4 bedroom’s worth of things, store it all at their facility in Grand Rapids until we found our new home in the San Antonio, TX area, and then move it all to our new place. To list all of our major grievances to spare you the novel I’d inevitably write if given the space: (1) either the movers or storage facility excessively dismantled everything not stored in a box or a solid piece of wood or metal, resulting in a ton of inconvience as we later had to figure out what was missing what, where those pieces were, and then put it all together and some items had been reassembled elsewhere, as could be seen by the wrench marks left behind. We’re still looking for the missing track to a desk drawer. (2) The movers exaggerated or lied about the condition of our things, specifically a few brand-new pieces we’d unwittingly purchased right before finding out we’d need to move and a plastic crib mattress. The brand-new items were described like everything else: “worn,” “scratched,” dented,” etc. and I happened to see a mover drop the plastic mattress into the dirt of our front yard (no big deal, it’s plastic and easily cleaned), but we later saw they’d written a note on the mattress box claiming it had been covered in dirt when they first picked it up. ??? (3) Kevin was... frustrating. We wanted to move in on 7/11/20, so he told us our delivery could happen between 7/8-7/11... a problem as we wouldn’t own the house until the afternoon of the 10th. Pushing the delivery range back to 7/11/-7/15 would cost us another $418.88 in storage fees, too. Also, Kevin wouldn’t tell us which of those days to expect the moving truck until 7/10/20, the day of our closing. Later, on 7/15/20, which the movers were supposed to arrive, but didn’t, Kevin would be utterly useless. Cue 3+ hours of promising to get more info and call back, which he never would. Every time I called, he revealed a little bit more, some of which were complete lies, before acting out some scene where he pretended to give “the guys in San Antonio” a chewing out while I “accidentally” overheard. It was all a joke to him, meanwhile, I’m standing in an empty house that we’ve been camping out in for the past 5 days, trying to figure out how to tell my husband that he’d been right about these guys all along. We’d have to wait another 3 days for the movers. (4) So I was done with Kevin and got passed along to his manager, John L., who was at least apologetic and, as hindsight has unfortunately revealed, simply much more skilled at the con. I have a tendency to give the benefit of the doubt and prefer the honey approach to vinegar, so I really wanted to believe John meant well and would come through for us, but it’s been over 5 weeks since he promised the check to reimburse us for the unused storage we’d paid for and the $150 remedy for them taking longer than promised and we’ve received nothing. Just steer clear, unless you’re masochistic and want to pay to be lied to a lot.