Two Men & A Truck - Grand Rapids North

Horrible experience, several items were broken/scratched and dented. It took them forever to move my furniture and then tried to charge me almost double what my estimate was. In a top dresser drawer I had a $200 gift card that came up missing, everything had been dumped out of those drawers. They said that a representative would be calling me to help with the damages, but nobody ever did. They are not BBB accredited.

Furniture damaged in move 12 weeks ago. Mover took furniture with then for repair...still has not been returned. Poor communication & followup. Mgr and repairman have two different explanations. Much time wasted trying to get my China cabinet BACK After they cash your check, customer service is non existent

The movers did a great job. It was not an easy task, but they moved some very heavy and difficult items with no problem.

They took great care with the piano and we were pleased with their services. The move cost $400, but they had to take the piano from Cedar Springs to Newaygo, and even Cedar Springs is about 20 minutes from their location, so most of the expense was due to travel time. In addition, they sent three men instead of two, just to be sure they wouldn't have trouble on the 8 steps going into my sister's house. When you hire them, expect them to charge from the moment they leave their shop to the moment they return to their shop. Even with this, I think their price was fair, especially for the excellent service we had. We also talked to them in advance about the fact that the houses are in the woods, so they brought plywood that they could use to transport the piano down the driveway if they needed to (luckily, they were able to get their truck into the driveway).

5 years earlier, a crew of two were able to move my piano into the home for about $300. The job took an hour and a half. This time, the crew of Two Men and a Truck was much larger (7), they were extremely inefficient, got themselves into several sticky situations (piano became wedged between the front door and the vestibule door which slowed things down because they had forgotten to remove the doors FIRST. This small problem ended up adding nearly 2 hours of additional time to "undo". Also, they got themselves into a couple of unsafe situations (unwise load lifting). The overall job took them over 4 hours to complete (more than twice the time it took the previous crew of 2!) This was extreme There were many instances where only 2 or 3 of the guys were actually working, and the others were simply standing around and talking.

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They were excellent. Very professional, moved everything carefully, wrapping the couch and piano in protective covers.

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We used another mover because Two Men and a Truck was not the lowest estimate, and they did not inventory the furniture.

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It was a good experience.  They did the work within the estimated they provided.  They showed up on time and they moved everything without any issues.  Actually when they left we didn?t realize that something was missing but they ended up coming back at the end of the day because they realized that they still have one of our bed frames.   

I did not shop around for price.  They moved everything and I have no issues with them.   

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It was good. They were on time and proficient in what they were doing. It was a job well done.

.The crew was friendly and polite. They seemed to be working hard, but the job went so slowly that a supervisor appeared to see why they hadn't communicated their departure from the origin.
At the time of the estimate, there was more than three times the amount of furniture and goods present as at the actual moving date. Neighbors witnessed this. I told the estimator I didn't know how much we would remove prior to the moving date, but I asked him for an estimate based on a and quot;worst case scenarioand quot; that everything present would be moved. Despite the fact that only a third of the items present at the time of the estimate were actually moved, the final bill substantially exceeded the estimate. We had sold off the entire contents, including furniture of one bedroom, sold much of the office furniture, two large pieces from teh living room and ding room, and we'd packed and moved most of the rest of the small items--well over 100 boxes--and taken them to storage prior to the move.

A former employee of Two Men informed me that he frequently had to deal with angry customers who complained that they had been and quot;low balledand quot; because the bill exceeded the estimate.

I had also suggested that perhaps I'd need three men (a low-cost option), but he demurred. He also assured me that their truck was large enough to take everything. Not only was this not true, but, in the end, the truck didn't even have adequate capacity for one third of what was present at the time of the estimate.

I didn't watch them load, because my wife and I were busy loading our own vehicles and working to finish last-minute packing. However, when we reached the destination, several hours late, I observed one of the big, strapping young and muscular movers carrying ONE standard-size file storage box full of books on a long carry of approximately one hundred yards, When I suggested he use a hand truck, he said they didn't have one. I was dumbfounded. I used to hire out as a and quot;humperand quot; for moving companies when I was in college, and I NEVER saw a moving truck that didn't carry on board at LEAST two hand trucks (dollies). Fortunately, I had my own hand truck, and in order to expedite the job, I pitched in, carrying 4 boxes in the same amount of time the movers used for one box. Now, here's the kicker:
The driver told me that the manager had advised him not to take a hand truck, because he and quot;wouldn't need oneand quot; for this job.
An independent mover I consulted about this incident told me and quot;that's the oldest trick in the book.and quot;

When I complained to the manager, he blandly assured me that it was actually faster to carry the boxes one at a time. He refused to take any responsibility, refused to send extra help at the origin, and made a token adjustment of the bill.

Incidentally, after having fed the crew lunch and then dinner at our table, the driver presented the final bill and insisted that I sign it. The driver was well over 6 ft tall and could have intimidated many people, especially the elderly. I refused to sign the bill, because it was incorrect. Then, incredibly, he stated and quot;I'm not allowed to leave until the invoice is signed.and quot; I'm a lawyer and an ex-cop. I don't intimidate. I said, and quot;young man, I like you, so I'm going to solve your problem. You are no longer welcome in my house. Youcan sleep on the front porch, if you like, but the invoice won't be signed.

Because of the egregious behavior of the manager in apparently low balling the estimate, and in deliberately slowing down the job, I filed a criminal complaint with the Kent County Sheriff. The protocol in the county is that the complaint is taken by a Sheriff's Deputy and then forwarded to the District Attorney for prosecution only if the deputy believes the complaint is meritorious. This complaint was forwarded to the DA. I also complained to the corporate and quot;customer serviceand quot; who pretended concern, but ultimately refused to help.

Moreover, I have retained an attorney, who has sent a letter detailing my concerns to the local office. To give you an idea of just how serious and egregious this matter is, I want to inform you that I'm an attorney and former business owner myself, and I'm 65 years old. And in all that time, I have NEVER engaged in a legal dispute in my personal or business life. And that's saying something, because the businesses I was in involved not only numerous formal contractual relations, but also a lot of verbal and and quot;handshakeand quot; understandings.

I hired Two Men on the basis of the Angie's list rating. Ugh! I feel as though I stepped in dog detritus. May God bless and keep Two Men and a Truck----far away from me!

It was great! The two young men were incredibly hard working, consciencious and professional. They were courteous and considerate and often asked how we would like them to address various situations to ensure satisfaction. We had some extremely large, heavy items and difficult logistics for maneuvering, and it was amazing that they were able to accomplish what we wanted without damage to the homes or themselves! We worked with them for 15 hours in 85 degree heat, and they never lost their cool!

They were great.

Two representatives of Two Men and a Truck showed up promptly at the agreed upon time. They were professionaly attired and arrived in a truck that was capable of making the move in one trip. At all times the men were not only courteous, but extremely cognizant of handling each piece of furniture with care and in a manner that would prevent any damage. They did not leave the house
until they were assured that all the items that were to be transported were in fact in the truck and nothing remained behind that was not meant to be.
Upon arrival at the new destination, the same level of professionalism took place with regard to care in the unloading and also ensuring that each piece of furniture was placed within inches of where I directed it to be placed and if I wanted it moved after it was placed, they were always willing to accomodate my wishes.
Both the loading and unloading took less time than the original quote, and I contribute that to the efficiency of the two movers involved. The definitly had and quot;a plan and worked the planand quot;. Again, at all times, respect and professionalism took precedent.
Without a doubt, I would not hesitate to recommend the services to an individual nor would I not consider using them again in my future moves.

They did an amazing job! Were prompt, polite, very hard working and extremely professional. They did the job very quickly and were very cautious (did not rush in moving our items, were careful with them). The two movers we had were very strong and hard working. I would absolutely hire them again and recommend them to any of my friends or family who move.

I have used them more than once and I have had 2 bad experiences. They were really careless with my furniture, they dropped a table. I was really nervous by the time they were done. I know some people say just the opposite. I really don't know, but my experience was not great. I think it just depends on who you get that day and who is working. That was the second time I used them and it wasn't the best but I thought I would try it again, but then they dropped the table. I wasn't a huge move, it was only for like 4 hours. I think they were really fair with the price. They were here on time. I would not use them again, I would use someone else.

They were really good. Their quote was accurate and the guys were really efficient. They were very strong that I could not believe how many heavy boxes they were carrying by themselves at once like the big 52 inch TV sets that are on wheels these men carried them even though I suggested that they could roll it across the floor. They were very good. They did not waste any time and they just moved right along. They were courteous and polite, just great guys.

When they were backing out of our driveway, they ended up hitting our tree and taking out a huge part of the tree. They also damaged the gas line in our dryer, which resulted in a gas leak that we had to pay to repair. It seemed like they were not paying attention when they were doing the move.

It was quite a bit of furniture and they came in and moved it very professionally. They didn't scrape the walls or anything and they move everything and were quick about it also. There were no complications and I would recommend them to others.

The company representative came to our old home and looked at what we had, to give us an estimate of what it would cost for them to move us. This particular company had been given a good rating here on Angie's list, so we were comfortable taking the risk of paying the $4,896 he quoted. He worked with us on the date to move and was even flexible in working around our airline schedule, since we were flying to our new destination. We were pleased in the beginning. It was at the end that our story took an unpleasant direction.



Two Men and a Truck contracted with us to deliver and unload our belongings at our new home on Tuesday morning. One of the drivers kept talking about wanting to deliver and unload on Monday afternoon since they were driving straight through, but I explained that our flight didn't arrive until Monday afternoon, and then we had an hour or so drive from the airport to our new home. Furthermore, my sister and Father were driving up from Louisiana on Monday to get some of the items and I didn't know when they were going to arrive, therefore sticking to the original contracted day and time of Tuesday morning would be best. Nonetheless, the driver called me and left a message on my cell phone that they had arrived and wanted to get my permission to begin to unload even though we weren't there. I didn't get this message until I was on the plane getting ready to take off, and was unable to return his call until my flight arrived in Arkansas. When I was able to return the call, I was completely dismayed to learn that they were in the process of unloading - without our permission. They did get permission from the Director of the Retirement Community into which we were moving, but had not waited for our permission. Actually, I would have wanted to have been there when they were unloading.



When we finally arrived, which was later than we thought because there had been flooding in the area and the main roads from the airport to our destination were under water, they were still unloading. On the positive side, they did load the items going to my sister on her U-Haul, and worked with me to arrange the furniture how I wanted in our apartment. The driver was responsive to these needs, but not to the need of when to unload and keeping the contracted day and time of unloading.



Payment time brought its own surprises. We were informed by the driver that the move was going to be more expensive than what was quoted - it would be $5,500 instead of $4,896, as quoted. The main Two Men and a Truck Office was closed, so we were unable to talk to the person who gave us the quote that evening, and the drivers were insisting they be paid, so my husband charged the $5,500 to his credit card. The next day he called the office to complain about the price and ask for an explanation regarding why it had increased so much. Two Men and a Truck's representative responded to my husband's request to check into why it was so high and discovered that they had made an error in their calculations and we only owed $5,200. His explanation for the remaining increased amount was that the load weighed more than he had estimated. Furthermore, the representative was responsive and gave us $60 credit for a small tear in our loveseat.



Overall, we felt Two Men and a Truck was too expensive, but did a good job, except for not honoring the agreed upon delivery date and time. Of course, they delivered too early instead of too late, but I thought it was unprofessional for the drivers to unload a truck without the customers being present, or without their permission. The company was very responsive to our concerns about damage and over charging and did make some adjustments. The main reason we would probably not use them again is because of their high cost.