"Thanks for the review [Member Name Removed]! Our team strives to be effective and efficient while working. We would love to know how we could have earned an A rating. Please give us a call anytime (616) 871-1900 to speak with a member of our management team. Have a wonderful day!"

"Thanks for the five-stars [Member Name Removed] and review of Tony! We're thankful to have him on our team. We look forward to helping you with all your future HVAC, electrical, plumbing, and drain clearing needs!"

"Thank you for the A rating [Member Name Removed]! We are glad our team was able to diagnose and fix the problem. We look forward to serving all of your heating, cooling, electrical, plumbing, and drain clearing needs in the future!"

"Thanks for the A rating, [Member Name Removed]! We look forward to serving all of your heating, cooling, electrical, plumbing, and drain clearing needs in the future!"

"Thanks for the A rating, [Member Name Removed]! We look forward to serving you! :)"

"Thanks [Member Name Removed]! We appreciate the five star rating of Andrew! We are glad to hear that he was able to help you discover what your problem was and get you a solution! We look forward to serving all your home service needs in the future!"

"Hi [Member Name Removed], We appreciate you taking the time to provide us with feedback! We are glad to hear that the service you received was great, but are sorry to hear that ultimately we did not live up to our five-star service experience. Finding a reputable company you can trust to take care of your home service needs can definitely be stressful, and we do our best to ease the stress of those situations. Our technicians are trained to always provide upfront pricing as well as options so you always know exactly what to expect moving forward, and you always have the option to choose what you feel is best for you and your homes needs. We would love to talk more about this and see what we can do to earn that five-star service experience. Please give us a call at your convenience at 616-871-1900! Thank you, [Member Name Removed]!"

"Thanks for the great feedback and review, [Member Name Removed]! We are glad that our guys were able to persevere through the challenges and find you a solution that works! We look forward to becoming your forever home service company!"

"Thanks [Member Name Removed]! We appreciate the great rating and feedback of your five-star experience! We look forward to serving all of your heating, cooling, electrical, plumbing, and drain clearing needs in the future!"

"Thanks [Member Name Removed]! We'll fix it in a Snap! We look forward to serving all of your heating, cooling, electrical, plumbing and drain clearing needs in the future."

"Thanks for the great review, [Member Name Removed]! We're glad to hear everything went great during your visit! We look forward to serving all of your heating, cooling, electrical, plumbing, and duct cleaning needs in the future!"

"[Member Name Removed], thank you for taking time to provide us with feedback. We are sorry to hear your experience did not live up to our 5-star goals. Receiving a higher than expected invoice can certainly be frustrating. Please remember we always provide upfront pricing, so there are never any surprises or additional charges that come up during the service. Many of our competitors do not do this. Our services also include our 100% satisfaction guarantee. You may review them here: https://www.serviceprofessor.com/the-professor-guarantees/ It sounds like you already spoke with management, but if you have further questions or concerns regarding your invoice, please don't hesitate to give us a call. We wish you all the best with your home service needs."

"Thanks for the great review, [Member Name Removed]! We are glad that Ben was able to help you out in a few ways! Our team is taking all necessary safety precautions, fully equipped with PPE necessary during this time. We are glad to hear Ben delivered on this! We look forward to serving you for years to come!"

"Thanks for the fantastic review! Delivering 10/10 service is always our goal! We look forward to serving you again in the future!"

"Angel, thanks for the great review! We look forward to serving all of your heating, cooling, electrical, plumbing, drain, and duct cleaning needs!"

"[Member Name Removed], I would like to start from the beginning. Even though we appreciate any and all feedback, even criticism, in an effort to continue to better our services for our clients, I believe readers of this review deserve the details of what transpired. You stated on the phone to us that you deliberately used our services solely because we answered our phone and were available as you were on vacation when you had a plumbing issue. You also stated that your "normal" plumber simply didn't answer his phone and wasn't available. You explained that we offered you the pricing, up front, and you agreed to the work before any work was started. To later call in and state that you were overcharged, told to you by that very plumber that did not answer your phone call, admitting that you only hired us and agreed to the options to get yourself out of the stressful situation you were in. I personally asked you if that is fair to us, or the clients that we couldn't serve that day due to serving you. You also acknowledged that you should have simply paid the $59 trip charge and waited for your normal plumber. An option that was provided to you, acknowledged also by you. We are a company, full of staff to better serve our clients. Part of that is to answer the phone, have techs available to service you, the client, in an acceptable timely manor. There was no harassing phone call made to you . I made it personally. It was only made because of your response to a courtesy email to our customer database letting them know of helpful tips to prepare for the ice storm that was to occur last weekend. Your reply to that email was full of profanity, admitted by you in your review. I assumed you would want a reply from the owner of the company after such a reply email as you clearly seemed upset. -Brad Krause, Owner"

"[Member Name Removed], thank you for taking the time to provide feedback and a review. We are glad you experienced quality service. If you have any questions or concerns about the hardware used please don't hesitate to call us directly and speak to management. Remember all of our work is backed by 100% satisfaction guarantees which you can review here: https://www.serviceprofessor.com/the-professor-guarantees/"

"[Member Name Removed], thank you for the great feedback! We pride ourselves on A+ communication and exceptional 5-star customer service. We look forward to being your home service experts for years to come!"

"[Member Name Removed], thanks for the review! We look forward to serving you again in the future!"

"[Member Name Removed], we are so glad to hear you and your family are staying nice and cool again this summer! Treating customers like family and working around their busy schedules is what we're all about at SP! We appreciate you writing us such a great review, and look forward to serving all of your heating, cooling, electrical, plumbing, drain/sewer, and duct cleaning needs!"

"[Member Name Removed], thank you for taking the time to review us! We appreciate you putting your trust in us! Have a great weekend."

"Thank you for choosing Service Professor and thank you for the review [Member Name Removed]! We'll share it with the team and we look forward to serving you again!"

"Thank you for choosing Service Professor and thank you for the review [Member Name Removed]!"

"Hi [Member Name Removed], thank you for choosing Service Professor and thank you for the valuable feedback. We dropped the ball this time and would like to offer our apologies. We strive to deliver consistency and an outstanding experience 100% of the time, but the note in your file about time constraints was accidentally overlooked and we fell short. As simple as that. We hope that you will consider Service Professor again for your plumbing, electrical, heating, cooling, and duct cleaning needs and we will continue to do our best to be the best!"

"Mr [Member Name Removed], This is Brad Krause, owner of Service Professor. I assure you that you did not speak with me in regards to this situation. If you would like to however, my direct line is 616-871-1903. Also, according to our records we show the date of service as 9/25/2018 and that your money was refunded on 9/27/2018. You state the date of service was 1/9/2019. There seems to be some inaccuracies in your review. Thank you in advance, I look forward to speaking with you."